ARI Power Pt Final Version #1

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Animalia Resources, Inc.: 

Animalia Resources, Inc. Janet Talbot, President Presents: Course 101 Hospital Protocols

Janet’s Intro’ & Welcome: 

Janet’s Intro’ & Welcome

Why Standardizing Protocols is a Priority? : 

Why Standardizing Protocols is a Priority? Credibility Consistency Profitability Efficiency

Course 101: Hospital Protocols : 

Course 101: Hospital Protocols Our Official Seal of Approval !

The Different Types of Exams : 

The Different Types of Exams Wellness Exams New Pet Exam Exam Extended Exam Progress Exam Progress Exam – In patient Urgent Care Exam Emergency Exam Pre-Surgical Exam Travel Exam & Certificate

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Janet Intro’s Wellness Exams

SHIFT the FOCUS from VACCINES to EXAMS : 

SHIFT the FOCUS from VACCINES to EXAMS THE “SHOTS” ~VS~ THE MORE IMPORTANT EXAM A “No Charge Service” is a “No Value Service”

Wellness Exams: 

Wellness Exams

Where does the exam begin?: 

Where does the exam begin? When the doctor enters the exam room? When the reception staff sets an appointment? When the technician enters the exam room? When the animal says so? Okay, now

The Receptionist Meets the Puppy/Kitten: 

The Receptionist Meets the Puppy/Kitten First Impressions…You’re it! How did you do? Ask! Where ! Collect ! What ! Recommend ! Suggest ! Appropriately ooooh & aaaah …aw go on ! IT All MATTERS

Puppies and Kittens meet the Technician: 

Puppies and Kittens meet the Technician Technician Checklist Vaccine Series Emphasis Meds & Heartworm Prevention Emphasis on Health Insurance Microchipping Kash

Puppies and Kittens meet the Doctor: 

Puppies and Kittens meet the Doctor EXAM COMMENTARY BEHAVIOR SPAY & NEUTER Kash & Mik

Wellness Exams: 

Wellness Exams

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The use of this form adds credibility and value to the appointment invoice, while providing a tool for consistency in protocols . When the Doctor completes this form during the examination, the client is given a copy to take home.

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ADULT WELLNESS EXAMINATION

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ADULT WELLNESS EXAMINATION

Wellness Exams: 

Wellness Exams

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This form is available through your IDEXX Rep. “ In my opinion there is not a better form for Senior Pet Screening .” Just complete the form and hand it to the doctor.

SENIOR WELLNESS TEAM ROLES: 

SENIOR WELLNESS TEAM ROLES Reception Staff – Check In: Prepare client for differences in senior appointment. Prepare a senior form with pet’s name and human age equivalent. Explain form to client and ask them to check any symptoms they have noticed. Squeegee

SENIOR WELLNESS EXAM TEAM ROLE -TECHNICIAN: 

SENIOR WELLNESS EXAM TEAM ROLE - TECHNICIAN

SENIOR WELLNESS EXAM TEAM ROLES - DOCTOR: 

SENIOR WELLNESS EXAM TEAM ROLES - DOCTOR Offer the best medicine, no matter the client.

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A Few Words for the Doc’s

This is not a Fictional Story: 

This is not a Fictional Story Robbie

You provide the advice They make the decision !: 

You provide the advice They make the decision !

TEAM ROLES SENIOR WELLNESS: 

TEAM ROLES SENIOR WELLNESS Reception Staff – Check Out: 1 . Take notice of pet’s special needs, if any? Enter appropriate alerts on chart. example: Client may need help getting Fluffy in and/or out of the car – watch for arrival. example: Wrapping a towel around a large dog’s hips to help them with stairs or getting in and out of the car. This will help the client’s back too!

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~REMINDER~ A HARD COPY OF THIS FORM IS IN THE COURSE PACKAGE FOR EASE OF DUPLICATION. & ON THE CD LABELED SUPPORTIVE DOCUMENTATION Animalia Resources, Inc . Canine Checklist Client Name: _________________ Pet Name :_____________ Date:____ Canine Check List: Double check address and all phone numbers. Email Address on file? Any other pets in household not yet seen by­__________? Update record: Vaccines and/or any other services provided elsewhere? Check record for alerts: Behavior, medication reactions, etc. Verify reason for the visit. Did they bring any samples today? If so, process appropriately. Exam due? Check vaccine status. If new pet, enter all previous vaccine dates in computer. Distemper Due? Rabies Due? Bordetella Due? Other vaccines due? Lymes , Influenza, Lepto Heartworm Testing Due? Heartworm/Flea Prevention Needed? Fecal Test Due? Medication Monitoring Blood Work Due? Medication Refills Needed? Unfulfilled recommendations in the past year such as dentals? Spay/Neuter status Microchip Special Diet – Need more food? Client Education Handouts (especially for declined services) Requested products provided to client and charges placed on computer. Staff Member completed check list – Initials ______________________ The chart should indicate one of the three following responses to all DVM recommendations: Compliance Decline Follow up

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~REMINDER~ A HARD COPY OF THIS FORM IS IN THE COURSE PACKAGE FOR EASE OF DUPLICATION. & ON THE CD LABELED SUPPORTIVE DOCUMENTATION

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“This concludes our preliminary presentation. We’ve attempted to give you a snapshot of our Vision”. “We are eager to earn your confidence and we welcome any suggestions that will help us tailor this Vision to best represent Midwest and ARI”. Thanks, Janet and Pam “Hi , I’m Pam” “And I’m Janet”

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Our hearts will always hold a special place for these Bylica /Talbot furr friends and loving companions . Butch Vincent Maya, aka Mosey Sarah Little Dog Callie Mik “When your bottom line and client services are optimized the ultimate beneficiaries are companion animals”.