HRS II - Copy

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Grievance & Arbitration : 

17-Aug-10 PGP/SS/09-11/Sec-C 1 Grievance & Arbitration BY: Ameena Tumbi... Syed Akbar... Shalini Rao... Moin Attaari... PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 2: 

17-Aug-10 PGP/SS/09-11/Sec-C 2 Grievance ?? International Labour Organization (ILO): “a complaint of one or more workers with respect to wages and allowances, conditions of work and interpretation of service stipulation, covering such areas as overtime, leave, transfer, promotions, seniority, job assignment and termination of service.” PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 3: 

17-Aug-10 PGP/SS/09-11/Sec-C 3 National Commission of Labour : “Complaints affecting one or more individual workers in respect of their wage payments, overtime, leave, transfer, promotion, seniority, work assignment and discharge would constitute grievance.” Grievance...?? PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 4: 

17-Aug-10 PGP/SS/09-11/Sec-C 4 Occurrance... Employee make expectations.. Are not fullfilled.. Gets dissatisfied.. Files a Grievance.. PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 5: 

17-Aug-10 PGP/SS/09-11/Sec-C 5 Factors contributing to employee grievances... Terms of employment Pay and working conditions Disagreements with co-workers Discrimination  Not getting statutory employment rights PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 6: 

17-Aug-10 PGP/SS/09-11/Sec-C 6 Employee dissatisfied Written grievance report to immediate supervisor Grievance committee/Middle management (HOD) Top management Grievance Procedure... PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 7: 

17-Aug-10 PGP/SS/09-11/Sec-C 7 Cont.... Arbitration Employee dissatisfied Written grievance report to immediate supervisor Grievance committee/Middle management (HOD) Top management PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 8: 

17-Aug-10 PGP/SS/09-11/Sec-C 8 ARBITRATION... Settling disputes through an impartial third party whose decision is final and binding... PGP/SS/09-11/Sec-C 6th Nov 2009

General Arbitration Procedures: : 

17-Aug-10 PGP/SS/09-11/Sec-C 9 General Arbitration Procedures: Submit dispute to arbitration Appoint arbitrators Hear a case Issue an award PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 10: 

17-Aug-10 PGP/SS/09-11/Sec-C 10 Arbitration as a last resort:- A quasi-judicial process Gives arbitrator power to issue a decision/award which may result in: - a win-lose situation - an Arbitrator-crafted decision Parties lose control of dispute resolution Costly PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 11: 

17-Aug-10 PGP/SS/09-11/Sec-C 11 CASE STUDY PGP/SS/09-11/Sec-C 6th Nov 2009

Slide 12: 

17-Aug-10 PGP/SS/09-11/Sec-C 12 Thank You... PGP/SS/09-11/Sec-C 6th Nov 2009