logging in or signing up Conflict Resolution Skills MMMTS mmmts Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 3786 Category: Education License: All Rights Reserved Like it (5) Dislike it (0) Added: January 02, 2009 This Presentation is Public Favorites: 1 Presentation Description Conflict Resolution Skills Training MMMTS Comments Posting comment... By: gutev88 (14 month(s) ago) Hello! Could I please gain access to the presentation? Thanks in advance! Saving..... Post Reply Close Saving..... Edit Comment Close By: slamram1234 (14 month(s) ago) Can you plz allow me to use your well structured presentation. Thanx Saving..... Post Reply Close Saving..... 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See all Premium member Presentation Transcript Slide 1: Conflict Resolution Skills Training Topics: Understanding conflict Defining conflict Understanding levels of conflict Traditional ways of handling conflict Persuasion In-depth perception Using others to persuade Empathy Managing emotions Negotiation Types of negotiation Stages of negotiation Skills of negotiation Dealing with ‘Aggressive’ and ‘Submissive’ behavior The art of saying ‘No’ Conflict Resolution Skills : Conflict Resolution Skills MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com Slide 3: Conflict is the energy that builds up when individuals or groups of people pursue incompatible goals in their drive to meet their needs and interests Conflict - Definition Slide 4: Levels of Conflict Slide 5: Perhaps nothing is said yet. Things don't feel right. It may be difficult to identify what the problem is. Do you feel uncomfortable about a situation, but not quite sure why? Crisis Here motives and facts are often confused or misperceived. Do your thoughts keep returning frequently to the problem? Here relationships are weighed down by negative attitudes and fixed opinions. Has the way you feel about and regard the other person significantly changed for the worse? Is the relationship a source of constant worry and concern? Behavior is affected, normal functioning becomes difficult, extreme gestures are contemplated or executed. Are you dealing with a major event like a possible rupture in a relationship, leaving a job, violence? © The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia Ph 61 2 9419 8500 Fax 61 2 9413 1148 Email crn@crnhq.org Website http:/hvww.crnhq.org Here a short, sharp exchange occurs without any lasting internal reaction. Has something occurred between you and someone else that has left you upset, irritated or with a result you didn't want? Slide 6: Win-Win Approach THE WIN/WIN APPROACH : THE WIN/WIN APPROACH Identify attitude shifts to respect all parties' needs. “I want what's fair for all of us” A win/win approach rests on strategies involving: Understanding underlying needs Having awareness of individual differences Being flexible in changing your stance bases on critical information that is shared Focusing on the problem and the people Slide 8: Persuasion Slide 9: The art of persuasion is the art of finding the best available means of moving a specific audience in a specific situation to a specific decision. Slide 10: Principles for Powerful Persuasion Melt Resistance Mold Opinions Know your audience well Make your argument clear Present personally & professionally Harden & Ignite! Believe in your cause Summarize & make a specific request Slide 11: Assertiveness Assertiveness : Assertiveness Assertiveness is the way of behavior that makes sure that you get the attention and respect that you deserve from other people. Rules of Assertiveness: Rule 1: Always negotiate on terms that are equal Rule 2: Be honest Rule 3: Make sure that you do not compromise on the core issues Slide 13: NEGOTIATING SKILLS Negotiation : Negotiation What is Negotiation ? Negotiation occurs when someone else has what you want and you are prepared to bargain for it. Different negotiation requires different skills and displays certain characteristics. It may be formal or informal, ongoing or a one-off, depending on who is negotiating, for what and the individual point of view. Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle The Skills of Negotiation : The Skills of Negotiation Learn to “read” the other party’s needs. Start by visualizing possible gains, not losses. Practice negotiating to improve upon your skills. Be flexible and sincere. Be prepared to compromise when you negotiate. Determine your strategy according to the type of negotiation. Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle Contact Information : Contact Information MMM TRAINING SOLUTIONS 59/29, College Road, Nungambakkam, Chennai – 600006. Landline: +91-44-42317735 Website: www.mmmts.com Pramila Mathew - Training Consultant and Executive Coach Mobile: +91-9840988449; E-mail: Pramila.Mathew@mmmts.com Vikas Vinayachandran - Training Consultant Mobile: +91-9840932894; E-mail: Vikas@mmmts.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Conflict Resolution Skills MMMTS mmmts Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 3786 Category: Education License: All Rights Reserved Like it (5) Dislike it (0) Added: January 02, 2009 This Presentation is Public Favorites: 1 Presentation Description Conflict Resolution Skills Training MMMTS Comments Posting comment... By: gutev88 (14 month(s) ago) Hello! Could I please gain access to the presentation? Thanks in advance! Saving..... Post Reply Close Saving..... Edit Comment Close By: slamram1234 (14 month(s) ago) Can you plz allow me to use your well structured presentation. Thanx Saving..... Post Reply Close Saving..... Edit Comment Close By: munna.john (16 month(s) ago) i'm working with a company in which i found lots of conflicts, as i'm an hr, i'm planning to take class on this topic. so can u plz send me this ppt. i think this is a very informative one. plz Saving..... Post Reply Close Saving..... Edit Comment Close By: nudra (17 month(s) ago) hello....very informative presentation.its a humble request plz send me a soft copy of conflict resolution skills at nudra@hotmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: pvb_100 (19 month(s) ago) please send this ppt to my mail id pvb_100@yahoo.co.in Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Slide 1: Conflict Resolution Skills Training Topics: Understanding conflict Defining conflict Understanding levels of conflict Traditional ways of handling conflict Persuasion In-depth perception Using others to persuade Empathy Managing emotions Negotiation Types of negotiation Stages of negotiation Skills of negotiation Dealing with ‘Aggressive’ and ‘Submissive’ behavior The art of saying ‘No’ Conflict Resolution Skills : Conflict Resolution Skills MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com Slide 3: Conflict is the energy that builds up when individuals or groups of people pursue incompatible goals in their drive to meet their needs and interests Conflict - Definition Slide 4: Levels of Conflict Slide 5: Perhaps nothing is said yet. Things don't feel right. It may be difficult to identify what the problem is. Do you feel uncomfortable about a situation, but not quite sure why? Crisis Here motives and facts are often confused or misperceived. Do your thoughts keep returning frequently to the problem? Here relationships are weighed down by negative attitudes and fixed opinions. Has the way you feel about and regard the other person significantly changed for the worse? Is the relationship a source of constant worry and concern? Behavior is affected, normal functioning becomes difficult, extreme gestures are contemplated or executed. Are you dealing with a major event like a possible rupture in a relationship, leaving a job, violence? © The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia Ph 61 2 9419 8500 Fax 61 2 9413 1148 Email crn@crnhq.org Website http:/hvww.crnhq.org Here a short, sharp exchange occurs without any lasting internal reaction. Has something occurred between you and someone else that has left you upset, irritated or with a result you didn't want? Slide 6: Win-Win Approach THE WIN/WIN APPROACH : THE WIN/WIN APPROACH Identify attitude shifts to respect all parties' needs. “I want what's fair for all of us” A win/win approach rests on strategies involving: Understanding underlying needs Having awareness of individual differences Being flexible in changing your stance bases on critical information that is shared Focusing on the problem and the people Slide 8: Persuasion Slide 9: The art of persuasion is the art of finding the best available means of moving a specific audience in a specific situation to a specific decision. Slide 10: Principles for Powerful Persuasion Melt Resistance Mold Opinions Know your audience well Make your argument clear Present personally & professionally Harden & Ignite! Believe in your cause Summarize & make a specific request Slide 11: Assertiveness Assertiveness : Assertiveness Assertiveness is the way of behavior that makes sure that you get the attention and respect that you deserve from other people. Rules of Assertiveness: Rule 1: Always negotiate on terms that are equal Rule 2: Be honest Rule 3: Make sure that you do not compromise on the core issues Slide 13: NEGOTIATING SKILLS Negotiation : Negotiation What is Negotiation ? Negotiation occurs when someone else has what you want and you are prepared to bargain for it. Different negotiation requires different skills and displays certain characteristics. It may be formal or informal, ongoing or a one-off, depending on who is negotiating, for what and the individual point of view. Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle The Skills of Negotiation : The Skills of Negotiation Learn to “read” the other party’s needs. Start by visualizing possible gains, not losses. Practice negotiating to improve upon your skills. Be flexible and sincere. Be prepared to compromise when you negotiate. Determine your strategy according to the type of negotiation. Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle Contact Information : Contact Information MMM TRAINING SOLUTIONS 59/29, College Road, Nungambakkam, Chennai – 600006. Landline: +91-44-42317735 Website: www.mmmts.com Pramila Mathew - Training Consultant and Executive Coach Mobile: +91-9840988449; E-mail: Pramila.Mathew@mmmts.com Vikas Vinayachandran - Training Consultant Mobile: +91-9840932894; E-mail: Vikas@mmmts.com