logging in or signing up Communication Skills MMMTS mmmts Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 5924 Category: Education License: All Rights Reserved Like it (2) Dislike it (0) Added: January 02, 2009 This Presentation is Public Favorites: 10 Presentation Description Communication Skills Training MMMTS Comments Posting comment... By: kanchanch (3 month(s) ago) I liked your ppt.Kindly send me this ppt at kanchan.chourasia7@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: kanchanch (3 month(s) ago) I liked your ppt.Kindly send me this ppt at kanchan.chourasia7@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: suryawanshikailas (13 month(s) ago) please allow me to dawnload Saving..... Post Reply Close Saving..... Edit Comment Close By: kieutien (15 month(s) ago) i like your presentation. Plese send it to my email kieutien2003@yahoo.com. Thank you for sharing Saving..... Post Reply Close Saving..... Edit Comment Close By: gunadoc (16 month(s) ago) I like your presentation please send it to my Email rgunasegar@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Communication Skills : Communication Skills Training Topics: Understanding communication: Verbal Non-verbal Listening Email Etiquette Conference Call Etiquette Meeting Etiquette Conducting Effective Conversations Communication Skills : Communication Skills MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com COMMUNICATION : COMMUNICATION MMM Training Solutions What is Communication? : What is Communication? Communication is sending or receiving ideas, thoughts or feelings from one person to one or more persons in such a way that, the person receiving it understands it in the same way the sender wants him/her to understand. The Communication Process : SENDER MESSAGE CHANNEL RECEIVER Context FEEDBACK The Communication Process The person initiating the communication, or broadcasting the message. The specific set of words, gestures and images that the sender uses to convey what he or she wants to say. The channel through which the message moves. Receivers (or the audience for the message) - from whom the receiver often expects a response. The response from the receiver to the sender. Verbal Versus Written Communication : Verbal Versus Written Communication Source: Better Business Writing – Maryann V. Piotrowski 1995 Slide 7: Verbal Communication Verbal Communication Pointers : Make your messages appropriate to the receiver. Use understandable language but not slang. Be aware of how long you speak. As a general rule, try to express your message in a limited amount of time (no more than 15 seconds in a normal day-to-day conversation) and then switch to listening. Focus on one topic at a time. Try to be positive, even when talking about negative situations. Verbal Communication Pointers Rules for Communication : Rules for Communication Ensure it fits the purpose Non-Verbal Communication : Non-Verbal Communication Slide 11: Body Language 55% Words 7% Tone of Voice 38% Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804 Slide 12: Smiling – there is nothing like a smile and pleasant face to greet a customer, especially if he/she has a complaint. Eye contact – always look into your customer’s eyes. Directly address customers. How you look – personal grooming has a big impact on your customers. Let customers know you take seriously your position. Shaking hands – when shaking hands with a customer a firm and professional handshake is expected. Positive Non-Verbal Communications Slide 13: "Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid." - Doug Firebaugh Contact Information : Contact Information MMM TRAINING SOLUTIONS 59/29, College Road, Nungambakkam, Chennai – 600006. Landline: +91-44-42317735 Website: www.mmmts.com Pramila Mathew - Training Consultant and Executive Coach Mobile: +91-9840988449; E-mail: Pramila.Mathew@mmmts.com Vikas Vinayachandran - Training Consultant Mobile: +91-9840932894; E-mail: Vikas@mmmts.com You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Communication Skills MMMTS mmmts Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 5924 Category: Education License: All Rights Reserved Like it (2) Dislike it (0) Added: January 02, 2009 This Presentation is Public Favorites: 10 Presentation Description Communication Skills Training MMMTS Comments Posting comment... By: kanchanch (3 month(s) ago) I liked your ppt.Kindly send me this ppt at kanchan.chourasia7@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: kanchanch (3 month(s) ago) I liked your ppt.Kindly send me this ppt at kanchan.chourasia7@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close By: suryawanshikailas (13 month(s) ago) please allow me to dawnload Saving..... Post Reply Close Saving..... Edit Comment Close By: kieutien (15 month(s) ago) i like your presentation. Plese send it to my email kieutien2003@yahoo.com. Thank you for sharing Saving..... Post Reply Close Saving..... Edit Comment Close By: gunadoc (16 month(s) ago) I like your presentation please send it to my Email rgunasegar@gmail.com Saving..... Post Reply Close Saving..... Edit Comment Close loading.... See all Premium member Presentation Transcript Communication Skills : Communication Skills Training Topics: Understanding communication: Verbal Non-verbal Listening Email Etiquette Conference Call Etiquette Meeting Etiquette Conducting Effective Conversations Communication Skills : Communication Skills MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com COMMUNICATION : COMMUNICATION MMM Training Solutions What is Communication? : What is Communication? Communication is sending or receiving ideas, thoughts or feelings from one person to one or more persons in such a way that, the person receiving it understands it in the same way the sender wants him/her to understand. The Communication Process : SENDER MESSAGE CHANNEL RECEIVER Context FEEDBACK The Communication Process The person initiating the communication, or broadcasting the message. The specific set of words, gestures and images that the sender uses to convey what he or she wants to say. The channel through which the message moves. Receivers (or the audience for the message) - from whom the receiver often expects a response. The response from the receiver to the sender. Verbal Versus Written Communication : Verbal Versus Written Communication Source: Better Business Writing – Maryann V. Piotrowski 1995 Slide 7: Verbal Communication Verbal Communication Pointers : Make your messages appropriate to the receiver. Use understandable language but not slang. Be aware of how long you speak. As a general rule, try to express your message in a limited amount of time (no more than 15 seconds in a normal day-to-day conversation) and then switch to listening. Focus on one topic at a time. Try to be positive, even when talking about negative situations. Verbal Communication Pointers Rules for Communication : Rules for Communication Ensure it fits the purpose Non-Verbal Communication : Non-Verbal Communication Slide 11: Body Language 55% Words 7% Tone of Voice 38% Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804 Slide 12: Smiling – there is nothing like a smile and pleasant face to greet a customer, especially if he/she has a complaint. Eye contact – always look into your customer’s eyes. Directly address customers. How you look – personal grooming has a big impact on your customers. Let customers know you take seriously your position. Shaking hands – when shaking hands with a customer a firm and professional handshake is expected. Positive Non-Verbal Communications Slide 13: "Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid." - Doug Firebaugh Contact Information : Contact Information MMM TRAINING SOLUTIONS 59/29, College Road, Nungambakkam, Chennai – 600006. Landline: +91-44-42317735 Website: www.mmmts.com Pramila Mathew - Training Consultant and Executive Coach Mobile: +91-9840988449; E-mail: Pramila.Mathew@mmmts.com Vikas Vinayachandran - Training Consultant Mobile: +91-9840932894; E-mail: Vikas@mmmts.com