SHAPING THE ROLE OF HR: Tactics for Strategic ChangeM.L.PANDIA :SHAPING THE ROLE OF HR: Tactics for Strategic ChangeM.L.PANDIA


SESSION OBJECTIVES :SESSION OBJECTIVES Broaden perspectives Challenge the conventional wisdom regarding HRM Peek into the future


Survey Says….. :Survey Says….. A recent survey by the Towers Perrin Group revealed that: 50% of HR professionals see themselves as strategic business partners within their organizations But only 17% of HR professionals say they are invited to participate in the initial stages of major enterprise initiatives


Closing the Gap Requires :Closing the Gap Requires A change in mindset HR The Enterprise Continuing to performing the basic functions well Organizational Literacy Courageous Leadership


A New Mindset:HR as an Investment, Rather than an Expense :A New Mindset:HR as an Investment, Rather than an Expense Historically: HR and people were not considered tangible assets. The ‘means of production’ was a machine bolted to the factory floor. People merely operated it. Today: The intangible of human capital (what people know + their level of commitment to the organization) is the prime driver of organizational results.


A New Paradigm :A New Paradigm HR is shifting from focusing on the organization of the business to focusing on the business of the organization


The Goal :The Goal The intent of the new HR paradigm is to achieve alignment among the Strategy Structure Culture of the enterprise.


Strategic HR :Strategic HR Focus Alignment Process integration Information management Innovation Measurable results


Strategic HR :Strategic HR Partner Change agent Passionate about people as the source of organizational success


The Foundation :The Foundation Traditional HR Functions Employment Compensation Benefits Training/Development


Just a Thought :Just a Thought If you keep on doing what you’ve always done, you’ll keep on getting what you always got………


Emerging Functions :Emerging Functions Additional value added: Multi level performance analysis – people, teams, the organization Aligning HR process to drive organizational results HR as a component in the enterprise value proposition, in vision & mission achievement


High Gain HR Questions :High Gain HR Questions How do people create value for the organization? How does HR contribute to and measure the value creation process?


HR Evolution:Personnel” :HR Evolution:Personnel”


HR Evolution: “Human Resources” :HR Evolution: “Human Resources”


HR Evolution: “Human Capital” :HR Evolution: “Human Capital”


HR Strategic Architecture :HR Strategic Architecture HR Function HR professionals with strategic competencies to deliver products/services that drive organizational success HR System Performance driven, strategically aligned policies & practices Human Performance Strategically focused competencies, motivation, skills, capabilities


The Strategic HR Model :The Strategic HR Model


An Emerging HR Mindset :An Emerging HR Mindset Focused on adding value for the customer Proactive Willing to assume risk Results driven


HR Best Practices :HR Best Practices


Tactic: A Consultative Approach :Tactic: A Consultative Approach A phased, modular, repeatable and iterative process for HR professionals so that customer relationships are enhanced. Strengthen the HR value proposition Create enterprise HR bench strength Manage HR professionals as an enterprise asset


A Best Practice: HR Consulting :A Best Practice: HR Consulting Setting the Stage Entering, Scoping, Contracting Diagnosis Determining Action, Planning, Implementation Assessing, Closing


Skills :Skills For each Phase: Structure Challenges A set of consultative skills An Action Learning Activity to transcend the learning


HR CHALLENGES :HR CHALLENGES Focus strategically- act tactically Assessment Develop/apply new measures Audit measures Analyze & report Change planning and implementation Continuous improvement


A Couple of Closing Thoughts :A Couple of Closing Thoughts Be careful of yesterday’s success, because success tastes so good it dulls the appetite for risk….. The significant problems in life cannot be solved from the same mode of thinking that created them………