MAKING AND RECEIVING A PHONE CALL

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Category: Education
     
 

Presentation Description

The phrases for making and receiving phone calls at work

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Presentation Transcript

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MAKING AND RECEIVING PHONE CALLS AT WORK By : misterhadi

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MAKING A PHONE CALL

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MAKING A PHONE CALL Introducing Yourself Good morning/good afternoon/good evening. This is Budi at PT. Terang Abadi /Budi from Sales department. Could I speak to Mr. Lubis . ( if you are calling to speak to a specific person ) Good morning/good afternoon/good evening. This is Budi at PT. Terang Abadi /Budi from Sales department. I am calling about/because… ( if you are calling for specific reason )

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MAKING A PHONE CALL

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When the person you want to speak to is unavailable Can I leave a message for him/her? Could you tell him/her that I called, please? Could you tell him/her to call me back, please? Okay, thanks. I’ll call back later. MAKING A PHONE CALL

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MAKING A PHONE CALL

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Dealing with bad connections MAKING A PHONE CALL I think we have a bad connection. Can I call you back? I’m sorry we have a bad connection. Could you speak a little louder, please? I’m sorry, could you repeat that, please?

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MAKING A PHONE CALL

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Ending the call MAKING A PHONE CALL Thank you very much. Have a nice day. Thank you for your help. Have a good day.

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MAKING A PHONE CALL

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RECEIVING PHONE CALLS

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Answering the phone RECEIVING PHONE CALLS PT. Terang Abadi , this is Budi. How may I help you? Good morning/good afternoon, PT. Terang Abadi . How may I help you? Purchasing department, Agus speaking. Note:  If we are taking an external call and talking to a customer, “How may I help you?” is common.  If we are taking an internal call, we normally do not say “How may I help you?” For internal calls, saying your name and your department is usually sufficient.

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Getting the name of the caller if he/she doesn’t give it to you RECEIVING PHONE CALLS M ay I have your name please? Who am I speaking with? May I ask who’s calling?

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RECEIVING PHONE CALLS

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Responding to the caller’s request RECEIVING PHONE CALLS S ure, let me check on that. Let me see if she’s available. Sure, one moment please.

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RECEIVING PHONE CALLS

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Asking someone to wait on the line RECEIVING PHONE CALLS C an I put you on hold a minute? Do you mind holding while I check on that? Do you mind holding while I check to see if he’s available?

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RECEIVING PHONE CALLS

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T aking a message RECEIVING PHONE CALLS H e’s /she’s not available at the moment. Would you like to leave a message? He’s/she’s out of the office right now. Can I take a message?

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RECEIVING PHONE CALLS

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Dealing with bad connections/ wrong numbers RECEIVING PHONE CALLS I’m sorry we have a bad connection. Could you give me your number and I'll call you right back. I think we have a bad connection. Could you speak a little louder, please? I’m sorry, could you repeat that? I’m sorry, you have the wrong number.

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RECEIVING PHONE CALLS

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Ending the call RECEIVING PHONE CALLS Is there anything else I can help you with?... Okay, thanks for calling. Have a great day. Is there anything else I can do for you? … Okay, have a nice day.

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THANK YOU FOR WATCHING

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