KM First Presentation

Slide 1: 

CLO TRAININGKYAW MOE1ST PRESENTATION : 

CLO TRAININGKYAW MOE1ST PRESENTATION CONTENT PLAN PROBLEM Identification of the problem OBSERVATION Recognition of characteristics of the problem ANALYSIS Detection of principal causes ACTION PLAN Counter measurements against the principal causes

PLAN : 

PLAN PROBLEM IDENTIFICATION CURRENT SITUATION Cactus plant current absenteeism rate is 10% GOAL To reduce absenteeism 1% by December 31, 2009 with an emphasis on how absenteeism relates to multi-cultural work force. CONTROL ITEM [ ABSENCES / TOTAL ABSENCES ] * 100 STRATIFICATION OPPORTUNITIES See @ slide 4

Slide 4: 

STRATIFICATION OPPORTUNITIES Names of the items of absenteeism are classified and recorded based on: Different races Hispanic Black (Sudanese, Somalia, and African American) Asian (Burmese and Laos) White Reasons No Call No Show Employee Call In Sick Unexcused Absences (Car problems, Personal Issues, Babysitter, and Emergency)-Late Call Departments FAB-A, B, C & KILL-A, B, C PROBLEM IDENTIFICATION

Slide 5: 

CURRENT SITUATION PROBLEM IDENTIFICATION

Slide 6: 

TOTAL ABSENCES BY RACE ONE YEAR PROBLEM IDENTIFICATION

Slide 7: 

TOTAL ABSENCES BY DEPATMENTS ONE YEAR PROBLEM IDENTIFICATION

Slide 8: 

TOTAL ABSENCES BY REASONS ONE YEAR PROBLEM IDENTIFICATION

Slide 9: 

TO REDUCE ABSENTEEISM 1 % BY DECEMBER 31, 2009 WITH AN EMPHASIS ON MULTI-CULTURE GOAL: REDUCE1%

Slide 10: 

OBSERVATION GATEHERING DATA PARETO CHARTS SURVEY INTERVIEW PARETO CHARTS

Slide 11: 

NO CALL NO SHOW BY RACE ONE YEAR OBSERVATION GATHERING DATA

Slide 12: 

CALL IN SICK BY RACES ONE YEAR OBSERVATION GATHERING DATA

Slide 13: 

UNEXECUSED ABSENCES BY RACE ONE YEAR OBSERVATION GATHERING DATA

Slide 14: 

LATE CALL-NO SHOW BY RACE ONE YEAR OBSERVATION GATHERING DATA

Slide 15: 

ACTUAL PLANT POPULATION –(Up to date) Hispanic: 1614 Black: 635 Asian: 556 White: 229 Disadvantages of the graphs Employees are absent more than 1 time. Departments are not classified in uniform and recorded when received. As a result, it is difficult to find the actual average number of absences by races to be compared. However, a reliable conclusion can be drawn. OBSERVATION PARETO CHART

Slide 16: 

NO CALL NO SHOW BY DEPATMENTS ONE YEAR OBSERVATION GATHERING DATA

Slide 17: 

EMPLOYEES CALL IN SICK BY DEPATMENTS ONE YEAR OBSERVATION GATHERING DATA

Slide 18: 

UNEXECUSED ABSENCES BY DEPATMENTS ONE YEAR OBSERVATION GATHERING DATA

Slide 19: 

LATE CALL- NO SHOW BY DEPATMENTS ONE YEAR OBSERVATION GATHERING DATA

SURVEY AND INTERVIEW : 

SURVEY AND INTERVIEW HYPOTHESIS What would be questions to be included in survey to envelope the problem? SURVEY Conducted for different races of 34 employees from FAB-A, B & KILL-A, B. Conducted supervisor survey. INTERVIEW An orientation trainer, Patty (Hispanic), from A shift and Bushier (Somalia) from B shift were interviewed for their culture background. Questions are tried to cover--- How do cultural differences relate to absenteeism? OBSERVATION

Slide 21: 

Sick Call No Call Show Unexcused Absences Late Call Job Satisfaction Hiring Process Employees-Management Communication Training Cultural Differences Limited Language ABSENTEEISM HYPOTHESIS OBSERVATION

HYPOTHESIS : 

HYPOTHESIS OBSERVATION WHY ABSENTEEISM? DO THEY LIKE THEIR JOB? WHAT DO I WANT TO KNOW? JOB TOO TIRED? CHAIN SPEED TOO FAST HOW IS KNIFE? DO THEY FEEL FAIR WITH SUPERVISORS? DO THEY HAVE PRIDE IN THEIR JOB? HOW IS THE ORIENTATION & TRAINING PROCESS? UNDERSTAND ATTENDANT POLICY? IS PAY GOOD? DO THEY HAVE FUN AT WORK? ARE THEY REALLY SICK? DO THEY KNOW HOW TO CALL? WHAT PREVENT THEM COME TO WORK?

Slide 23: 

ENGLISH BURMESE SOMALIA HISPANIC SUPERVISOR SURVEY OBSERVATION SURVEY

Slide 24: 

SURVEY OBSERVATION NUMBER OF TIMES EMPLOYEES SICK IN A YEAR

Slide 25: 

OBSERVATION SURVEY CAUSES OF SICKNESS

Slide 26: 

OBSERVATION SURVEY EMPLOYEES CALL IN SICK FOR

Slide 27: 

SUBERVISOR RESPONSES How do supervisors points of views toward employees’ sickness differ? SUPERVISOR SURVEY OBSERVATION SURVEY

Slide 28: 

WHEN EMPLOYEES CALL IN SICK, HOW OFTEN DO YOU THINK THEY REALLY ARE SICK? OBSERVATION SURVEY

Slide 29: 

WHY DON’T EMPLOYEES CALL? OBSERVATION SURVEY

Slide 30: 

OBSERVATION SURVEY SUPERVISOR WHY DON’T EMPLOYEES CALL?

Slide 31: 

TRAINING PROCESS DID A TRINER CLEARLY SHOW HOW TO CALL? HOW OFTEN A TRAINER COME TO TEACH SHARPING KNIFE? OBSERVATION SURVEY

Slide 32: 

MANAGEMENT COMMUNICATION SUPERVISORS COME TO TALK FOR LEADERSHIP SKILLS OBSERVATION SURVEY

Slide 33: 

MANAGEMENT COMMUNICATION SEND TO NURSE FRIENDLY AND APPROACHABLY OBSERVATION SURVEY

Slide 34: 

ATTENDANCE POLICY TOO MUCH TARDY DAYS GIVEN MIGHT NOT REHIRE FOR BAD ATTENDANCE OBSERVATION SURVEY

Slide 35: 

WORK AS A TEAM EMPLOYEES SUPERVISOR OBSERVATION SURVEY

Slide 36: 

EMPLOYEES SKILLS AND EXPERIENCES RELATED WORK EXPERIENCES ABILITY TO FIND ANOTHER AND BETTER JOB OBSERVATION SURVEY

Slide 37: 

INTERVIEW OBSERVATION

Slide 38: 

FISHBONE ANALYSIS

Slide 39: 

FISHBONE REFUGEES ANALYSIS

ACTION PLAN : 

ACTION PLAN UNDERSTAND WHAT ABSENTEEISM IS IT IS LIKE BUILDING A HOUSE ONLY WITH 1, 2, OR 3 METHODS, ABSENTEEISM CANNOT BE RESOLVED TAKE 2 MINUTES TO READ SUPERVISOR COMMENTS

Slide 41: 

ACTION PLAN

Slide 42: 

ACTION PLAN

Slide 43: 

ACTION PLAN

Slide 44: 

ACTION PLAN

Slide 45: 

THANK YOU!