logging in or signing up Maintaining client relations2 meggarven Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 207 Category: Product Traini.. License: All Rights Reserved Like it (1) Dislike it (0) Added: June 21, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: meggarven (47 month(s) ago) Thank you for your feedback, unfortunately the embed code does not include the audio segments . Yes you are welcome to use the presentation for your company. However for a very modest cost I can personalize it for your own company with logo etc. Saving..... Post Reply Close Saving..... Edit Comment Close By: zalvin (47 month(s) ago) great presentation, may i use it in my company to develop my marketing team? Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Maintaining Client Relations : Maintaining Client Relations Keeping The Customer Satisfied MGInteractive’s Procedures Meg Garven (MM1) Maintaining Client Relations : Maintaining Client Relations Introduction Communication is key in all business activities. By adhering to a few simple steps you can ensure you maintain and develop good client relations. Follow the steps below to see the MGInteractive’s New Client Procedures. Click on the audio button at the bottom right for an audio commentary. Audio Maintaining Client Relations : Maintaining Client Relations Step1 - Update client Database Ensure you gather all client information, including names, addresses, telephone numbers and email contacts. Enter all client information into company Client Database, so that everyone has access to it. Audio Maintaining Client Relations : Maintaining Client Relations Step 2 - Provide Your Contact Details Make sure you provide the new client with all company contact details including telephone numbers and email addresses. If you are out of the office frequently also provide your mobile number. Audio Maintaining Client Relations : Maintaining Client Relations Step 3 - Confirm Clients Requirements Within a day of initial meeting send a written summary (preferably by email) of clients requirements and send examples of what you think they want and get their feedback by asking specific questions. Audio Maintaining Client Relations : Maintaining Client Relations Step 4- Three Points To Consider There are three types of clients needs to be considered: 1 - Basic Needs 2 - Performance Needs 3 – Excitement needs Audio Maintaining Client Relations : Maintaining Client Relations Step 5 - Identify Any Wow Factors There are also three points to consider for satisfying clients: 1 – Value attracts customers 2 – Quality earns respect 3 – Innovation differentiates you from the competition Called “Going the extra mile.” Audio Maintaining Client Relations : Maintaining Client Relations Step 6 - Complete Service Level Agreement (SLA) The goal of a contract is clarity, not legalese and should include: - Roles and responsibilities for you and the client. - Methods you plan to use - Project timelines - Budgets - Description of success Audio Maintaining Client Relations : Maintaining Client Relations Step 7 – Know your Client, but at a distance All relationships are better when people take the time to get to know each other, but do not get too involved that you can not step back and make a good business decision. Roles have to be defined to remain effective. Audio Maintaining Client Relations : Maintaining Client Relations Step 8 – Provide Progress Reports Regularity of progress reports will depend on the length and scope of the project. They help you to see if you are on track, whether re-negotiations are required and help you to not get distracted. Audio Maintaining Client Relations : Maintaining Client Relations Step 9 – Stay Focused Stay focused on your contract and deliverables. When we show that we can deliver what we say we can, we build credibility and enhance our relationships. Be open to new techniques and ideas and approach each project with fresh eyes. Audio Maintaining Client Relations : Maintaining Client Relations Step 10 - Conclusion You need to work at it. Recognise that client relationships are part of the job. Work on the relationships and you will be more successful in your projects, enhance your chances for future work and make the projects more enjoyable. All this creates a good return on your investment. Have fun. Audio Maintaining Client Relations : Maintaining Client Relations Thank you for viewing Keeping The Customer Satisfied MGInteractive’s Procedures You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
Maintaining client relations2 meggarven Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 207 Category: Product Traini.. License: All Rights Reserved Like it (1) Dislike it (0) Added: June 21, 2008 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... By: meggarven (47 month(s) ago) Thank you for your feedback, unfortunately the embed code does not include the audio segments . Yes you are welcome to use the presentation for your company. However for a very modest cost I can personalize it for your own company with logo etc. Saving..... Post Reply Close Saving..... Edit Comment Close By: zalvin (47 month(s) ago) great presentation, may i use it in my company to develop my marketing team? Saving..... Post Reply Close Saving..... Edit Comment Close Premium member Presentation Transcript Maintaining Client Relations : Maintaining Client Relations Keeping The Customer Satisfied MGInteractive’s Procedures Meg Garven (MM1) Maintaining Client Relations : Maintaining Client Relations Introduction Communication is key in all business activities. By adhering to a few simple steps you can ensure you maintain and develop good client relations. Follow the steps below to see the MGInteractive’s New Client Procedures. Click on the audio button at the bottom right for an audio commentary. Audio Maintaining Client Relations : Maintaining Client Relations Step1 - Update client Database Ensure you gather all client information, including names, addresses, telephone numbers and email contacts. Enter all client information into company Client Database, so that everyone has access to it. Audio Maintaining Client Relations : Maintaining Client Relations Step 2 - Provide Your Contact Details Make sure you provide the new client with all company contact details including telephone numbers and email addresses. If you are out of the office frequently also provide your mobile number. Audio Maintaining Client Relations : Maintaining Client Relations Step 3 - Confirm Clients Requirements Within a day of initial meeting send a written summary (preferably by email) of clients requirements and send examples of what you think they want and get their feedback by asking specific questions. Audio Maintaining Client Relations : Maintaining Client Relations Step 4- Three Points To Consider There are three types of clients needs to be considered: 1 - Basic Needs 2 - Performance Needs 3 – Excitement needs Audio Maintaining Client Relations : Maintaining Client Relations Step 5 - Identify Any Wow Factors There are also three points to consider for satisfying clients: 1 – Value attracts customers 2 – Quality earns respect 3 – Innovation differentiates you from the competition Called “Going the extra mile.” Audio Maintaining Client Relations : Maintaining Client Relations Step 6 - Complete Service Level Agreement (SLA) The goal of a contract is clarity, not legalese and should include: - Roles and responsibilities for you and the client. - Methods you plan to use - Project timelines - Budgets - Description of success Audio Maintaining Client Relations : Maintaining Client Relations Step 7 – Know your Client, but at a distance All relationships are better when people take the time to get to know each other, but do not get too involved that you can not step back and make a good business decision. Roles have to be defined to remain effective. Audio Maintaining Client Relations : Maintaining Client Relations Step 8 – Provide Progress Reports Regularity of progress reports will depend on the length and scope of the project. They help you to see if you are on track, whether re-negotiations are required and help you to not get distracted. Audio Maintaining Client Relations : Maintaining Client Relations Step 9 – Stay Focused Stay focused on your contract and deliverables. When we show that we can deliver what we say we can, we build credibility and enhance our relationships. Be open to new techniques and ideas and approach each project with fresh eyes. Audio Maintaining Client Relations : Maintaining Client Relations Step 10 - Conclusion You need to work at it. Recognise that client relationships are part of the job. Work on the relationships and you will be more successful in your projects, enhance your chances for future work and make the projects more enjoyable. All this creates a good return on your investment. Have fun. Audio Maintaining Client Relations : Maintaining Client Relations Thank you for viewing Keeping The Customer Satisfied MGInteractive’s Procedures