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Subject : Principles of Management Prof. In charge ( Prof. Chandni ) SEVA SADAN COLLEGE BANKING & INSURANCE

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GROUP MEMBERS 30 10 20 40 GURPINDER RAJAMANI LAXMI MEENAKSHI

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COMMUNICATION Hello! Hi

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Introduction to Communication. Communication as a management process. Communication related to Banking. Communication related to Insurance. HSBC & Max Life Insurance. AB Ltd Company. Particulars

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Communication is the ability to speak, read, write and express our ideas and opinion with others. It is an exchange of ideas as well as response to signals, symbols and gestures. Introduction

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COMMUNICATION PROCESS Encoding Medium Decoding Medium Medium Encoding Medium Decoding MESSAGE SENDER ENCODER RECEIVER DECODER FEEDBACK

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Writing Answers Assessing Answer Paper Evaluation Result Communication Process Example ANSWER PAPERS EXAMINER MARKS STUDENT

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(Channel) Transmission medium

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Communication ( MANAGEMENT PROCESS)

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Communication consists of : Transmitting and receiving ideas accurately. Providing feedback mechanism. Giving information on matters done or to be done. Communication ( MANAGEMENT PROCESS)

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Interacting views through various channels Avoiding misunderstanding, mal-communication and misinterpretation.

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Communication (Functions related to Banking)

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Communication ( FUNCTIONS RELATED TO BANKING) Communicate face to face or through phone calls or emails. Use telling, listening, understanding and convincing for communicating effectively.

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Language and courteous behavior go a long way in winning over the customers and giving satisfied treatment. Enables employees to perform their functions efficiently & effectively

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Manager has to use major portion of his time on communication in order to direct & motivate the subordinates. Improves managerial efficiency.

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Communication ( FUNCTIONS RELATED TO INSURANCE)

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Communication ( FUNCTIONS RELATED TO INSURANCE) Potential clients of insurance companies have many inquiries that must be answered with conviction. For this purpose, every insurance company maintains public relations department which is operated by experts to deal with public inquiries.

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Communication brings about feedback mechanism and company gets to know how it is viewed by the public. Effective communication establishes coordination among Employees and departments.

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Insurance Companies commonly use communication network. Sound Communication system is the foundation on which insurance companies succeed

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MAX LIFE INSURANCE

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2008 saw a spiraling growth in the business volumes of Max Life Insurance (MLI), which resulted in a number of branches being opened up in various parts of the country. There was decentralization of servers in most locations which resulted in -Mail which arrived late coupled with authentication problems for users that led to delays in business communication CHALLENGES

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MLI upgraded its email infrastructure from Lotus Notes version 6 to Lotus Notes version 8.5 with a centralized mail architecture which allowed for easier administration. This centralized architecture leads to a unified communications and collaboration (UCC) infrastructure. SOLUTION

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IBM LOTUS NOTES VERSION 8.5 (International Business Machines)

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Reduction in servers to be administered. Users should be able to access mail from Notes client / Webmail and users must be able to use instant messaging. Access the mail messaging services through whatever last mile connectivity has been provided for those locations. The solution architecture has been designed keeping in mind the following considerations:

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AIM During a network outage, critical users can still communicate from the region with direct internet connectivity.

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HSBC , The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 to finance the growing trade between Europe, India and China.

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Shareholders can now receive communications from HSBC bank electronically. In order to register, you will need your Shareholder reference number, which can be found on your share certificates and dividend tax vouchers, and other Shareholder communications. ELECTRONIC COMMUNICATION.

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The documents that are electronically available are: Annual Report and Accounts; Annual Review; Interim Report; Notices of shareholders' meetings and Dividend circulars. Notifications of your dividend entitlement will also be emailed to you. Once registered, they will send you an e-mail alert each time a new document is made available. E-mail addresses will not be used for any purpose other than communicating with you as a Shareholder

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ABCL company is known for its initiative to organize the miss world pageant of 1996 besides producing several movies. The ABCL corporation produced remarkable films as mentioned here:- Aks (2001) Major Saab (1998) Mrityudata (1997) Ullaasam (1997, Tamil) Saat Rang Ke Sapne (1997) Tere Mere Sapne (1996) Bbuddah... Hoga Terra Baap(2011) Vihir (2009) Paa (2009) Family — Ties of Blood (2006) Antarmahal: Views of the Inner Chamber (2005) Viruddh... Family Comes First (2005) Indraprastham (1996, Malayalam) Bombay (1995) Gulabi (1996

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Amitabh Bachchan corporation limited couldn’t gain recognition. As it was investigated that lack of business acumen & absence of the proper communication in the operating team was the primary reason of its failure. Financial losses of ABCL corporation forced its closing its operation for some time.

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FACTORY VISIT Ahuja Household Plastic Owner : Manish Ahuja Place: Ulhasnagar-3

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Plastic Items

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The factory consists of 40 workers They follow a clean policy Of divide and work which also relates to their communication process

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