CUSTOMER SERVICE ---PRESENTATION

CUSTOMER SERVICES: 

CUSTOMER SERVICES CONCEPTUAL & PRAGMATIC APPROACH

CUSTOMER SERVICES : 

CUSTOMER SERVICES STRUCTURE : 1- What are Customer Services ?? 2- Key Elements 3- Mode of Services 4- Customer Services ---Pragmatic Operations 5- Customer’s Expectations/ Satisfaction 6- Customer Services as Continuous Feedback 7- Gratitude to Customer Services 8- Customer Complaints 9- Customer Services Objectives under Policy 10-Activities Involve/Achievements

WHAT ARE SERVICES ?? WHAT IS CUSTOMER SERVICES ??: 

WHAT ARE SERVICES ?? WHAT IS CUSTOMER SERVICES ?? In Our View ??------- International scope of customer services How to deal with Customers ?? How to render customer services ?? Our business strategy  customer services

KEY ELEMENTS : 

KEY ELEMENTS Communication Demonstrations Our Concepts Our Culture and Customer Services Experiences / Expressions Customer Services as Idealism Professionalism & Customer Services

MODE OF SERVICES: 

MODE OF SERVICES Tele Communication Via E-Letter Via Fax Message Post Mail Services Meeting With Customers Presentations to Customers

PRAGMATIC OPERATIONS : 

PRAGMATIC OPERATIONS Demo of Productivity Handling of their Requests Status to Customers Timely, Fastest, Transparent & Continuous Update Facilitation System in Friendly Manner Customer Services with in Range of set Policy Avoid Plain Refuses Receive Message in Absence of Concern Avoid Sharing Unsure Info Quality and Customer Services DO & DON’TS :

CUSTOMER EXPECTATIONS & CUSTOMER SATISFACTION: 

CUSTOMER EXPECTATIONS & CUSTOMER SATISFACTION Up Dated Prompt Status Perfect & Logical Handling Quality Management Strong Operating System

CUSTOMERS’ PSYCHE : 

CUSTOMERS’ PSYCHE YOUR PRESENTATION & CUSTOMER RESPONSE

ACTIONS FOR OUTSTANDING SERVICES : 

ACTIONS FOR OUTSTANDING SERVICES Maintenance Contiguous Templations Suffice Requirements Reputation Be Conscious to Sustain Customers To Have Brand Customers

CUSTOMERS’ DEMANDS & FULLFIMENTS : 

CUSTOMERS’ DEMANDS & FULLFIMENTS BUSINESS A-Z PROCESS & DRAWN CONCLUSIONS