Welcoming Pax B3NE

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0 0 WELCOMING PACK Telekom Malaysia: Opening Up Possibilities Telekom Malaysia Berhad (TM) © Copyright 2008. All Rights Reserved

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1 1 1 2 Overview of TM Organization Structure What’s Inside TM Corporate Mission & Vision 4 Strategic Theme – “COOL” My Fundamental Info Kristal Song 3 PRESENTATION OUTLINE 4 5 6

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2 EFFECTIVE 1 FEB 2009 OVERVIEW OF TM ORGANIZATION STRUCTURE Board of Directors Board Audit Committee Group Chief Internal Auditor Hashim Mohammed VP Group Corporate Communications Mariam Bevi Batcha Chief Marketing Officer Rozalila Abdul Rahman VP Group Strategy & Regulatory Dr Fadhlullah Suhaimi Abd Malek VP Group Business Development Fazlur Rahman Zainuddin Chief Technology & Innovation Officer Giorgio Migliarina Chief Human Capital Officer Mohd Khalis Abd Rahim EVP Wholesale Rafaai Samsi EVP Global Mohamad Rozaimy Abd Rahman Chief Legal, Compliance & Company Secretary Idrus Ismail Executive Director / Group Chief Financial Officer Datuk Bazlan Osman EVP Enterprise Ghazali Omar EVP Government Dato’ Kairul Annuar Mohamed Zamzam EVP Consumer Jeremy Kung EVP SME Shanti Jusnita Johari VP Support Business Zam Ariffin Ismail Programme Director HSBB Ahmad Azhar Yahya Group Chief Procurement Officer Gazali Harun Group Chief Executive Officer Dato’ Zamzamzairani Mohd Isa VP Group Marketing Sherene Azura Azli VP Retail Product Azizi A. Hadi VP Customer Service Management Ahmad Ismail VP Network Operation Zulkapli Mustafa VP Network Development Asmawati Yusof VP Information Technology Nizam Arshad VP Group Programme & Performance Management Office Imri Mokhtar

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3 3 1 2 Overview of TM Organization Structure What’s Inside TM? Corporate Mission & Vision 4 Strategic Theme – “COOL” My Fundamental Info Kristal Song 3 PRESENTATION OUTLINE 4 5 6

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4 Fiberail Sdn Bhd (54%) Telekom Enterprise Sdn Bhd* Fibrecomm Network (M) Sdn Bhd (51%) Telekom Malaysia (USA) Inc* Telekom Malaysia (UK) Limited* Telekom Malaysia (HK) Ltd* Telekom Malaysia (S) Pte Ltd* TM Facilities Sdn Bhd* Menara Kuala Lumpur Sdn Bhd* Telekom Multi-Media Sdn Bhd* Universiti Telekom Sdn Bhd* Mobikom Sdn Bhd* Property Development TM Info-Media Sdn Bhd TM Net Sdn Bhd* Telekom Sales & Services Sdn Bhd* VADS Berhad* GITN Sdn Bhd* Telekom Research & Development Sdn Bhd* Telekom Applied Business Sdn Bhd* Note - * Fully owned by TM 4

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5 5 1 2 Overview of TM Organization Structure What’s Inside TM? Corporate Mission & Vision 4 Strategic Theme – “COOL” My Fundamental Info Kristal Song 3 PRESENTATION OUTLINE 4 5 6

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6 Strive towards customer service excellence & operational efficiency Enrich consumer lifestyle and experience by providing innovative new generation services Improve performance of our business customers by providing high value information & communications solutions Deliver value for stakeholders by generating shareholder value and supporting Malaysia’s growth and development TM CORPORATE PROFILE VISION "To be Malaysia’s leading new generation communications provider, embracing customer needs through innovation and execution excellence" MISSION

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7 7 1 2 Overview of TM Organization Structure What’s Inside TM? Corporate Mission & Vision 4 Strategic Theme – “COOL” My Fundamental Info Kristal Song 3 PRESENTATION OUTLINE 4 5 6

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8 Drive growth across all customer segments by: - Optimising the product portfolio - Channel and sales force improvements Drive BB penetration both through HSBB and BBGP Drive efforts effectively to improve talent management and execution capacity Cultivate mindset change to serve as a single customer facing company Realign roles of core affiliates Drive structural cost optimisation and process improvements to achieve significantly improved OPEX and CAPEX position Increase working capital efficiency by: - Reducing accounts receivable days - Optimising inventory management 2. One company mindset with execution orientation 3. Operational excellence and capital productivity 1. Customer centricity and quality improvements 4. Leadership through innovation and commercial excellence 4 Strategic Themes: Enhance the quality of experience for customers Implement customer service and quality improvements and create continuous improvement mechanisms for customer experience “COOL”

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9 9 1 2 Overview of TM Organization Structure What’s Inside TM? Corporate Mission & Vision 4 Strategic Theme – “COOL” My Fundamental Info Kristal Song 3 PRESENTATION OUTLINE 4 5 6

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Working Hours Dress Code My Staff ID, E-mail & Access Card My Workstation My Human Capital Business Partner TM Policies – Terms & Conditions My General URL MY FUNDAMENTAL INFO 1 2 3 4 5 6 7

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1. WORKING HOURS & DRESS CODE Working Hours for State with rest day falls on Sunday: Monday - Thursday Working Hours : 8:30 am – 5:30 pm Lunch Hour : 1:00 pm – 2:00 pm Friday Working Hours : 8:30 am – 5:00 pm Lunch Hour : 1:00 pm – 2:00 pm Lunch Hour (Muslim Male) : 12:30 noon – 2:30 pm Working Hours for State with rest day falls on Friday: Sunday - Wednesday Working Hours : 8:30 am – 5:30 pm Lunch Hour : 1:00 pm – 2:00 pm Thursday Working Hours : 8:30 am – 5:00 pm Lunch Hour : 1:00 pm – 2:00 pm

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2. DRESS CODE

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2. DRESS CODE

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3. HOW TO GET? Staff ID? Email Address? TM Pass Card? 1-800-88-9779

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Login to http://focus.intra.tm Key in your I/C Number and follow instruction Apply your desktop / PC accordingly 4. MY WORKSTATION

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5. MY HUMAN CAPITAL BUSINESS PARTNER Chief Human Capital Officer Mohd Khalis Abd Rahim GM HC Business Operations Dato’ Shariff Zaimi Abu Hashim AGM HC BP Corporate Center Norhayati Hanapiah GM HC BP IT & NT Zabedah Md Som AGM HC BP TMW Raditah Yunus GM HC BP Enterprise Suriati Ismail AGM HC BP TM Global Che Zulhaimee Abdullah AGM HC BP Government Rubeah Mohd AGM HC BP Consumer Mohd Amin Abdullah Sani AGM HC BP Finance & Support Services Asmadi Bukhari AGM HC BP SME Zaid Hj Mohamed Adib AGM HC BP CMO Rohaya Hj Ghazali

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6. TM POLICY - TERMS& CONDITION Login to http://1intra/Pages/Notification.aspx Select MyHR Portal & Login Username : Staff No Password : Password (Don’t forget to change your password) Select My HR Info Select HC Knowledge Management Select Launch Select Terms & Condition

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7. MY GENERAL URL http://gems.intra.tm/irj/portal Benefits & Payment Salary Statement Employee Loan Working Time Leave Request http://1intra/workgroups/hc/ESS/sec.aspx To perform your Staff Entitlement Claim (SEC)

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19 19 1 2 Overview of TM Organization Structure What’s Inside TM? Corporate Profile 4 Strategic Theme – “COOL” My Fundamental Info Kristal Song 3 PRESENTATION OUTLINE 4 5 6

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20 KRISTAL SONG

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Mesti Komited Pada PelangganDan Berusaha Sehabis UpayaTunjukkan Kesefahaman TinggiBerfikiran Terbuka Sepanjang Masa Jujur, Ikhlas dan DipercayaiPada Rakan, Teman dan SemuaAmalkan Hormat MenghormatiBekerja Penuh Dengan Dedikasi Mari Kita Melangkah BersatuSajikanlah Perkhidmatan BermutuMerempuh Segala CabaranPasti Kita Unggul Selalu KRISTAL SONG TM Terus Maju Jaya Di bawah Kepimpinan Berwibawa Dan Dengan Kesefahaman Wajar TM Kebanggaan Negara   Mari Kita Melangkah Bersatu Sajikanlah Perkhidmatan Bermutu Merempuh Segala Cabaran Pasti Kita Unggul Pasti Kita Unggul Selalu

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22 Thank You 19