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Premium member Presentation Transcript Mobile Subscriptions Training : Mobile Subscriptions Training Denver Newspaper Agency and “MD Circulation” “1-2-2009” Training Agenda : 2 Training Agenda Introductions Verify Device and Printer Assignments Handheld and Printer Setup Mobile Subscriptions Manual Entry DL and Card Swipe Support Q/A Time Trials Device Assignments : 3 Device Assignments Each representative assigned to specific handheld device and printer Hand device number on side of device Hand device telephone number on back of device Printer serial number on bottom of device. Begins with XXR Handheld and Printer Setup : 4 Handheld and Printer Setup Reset the device EVERY DAY by using stylus to press in and hold until screen fades to black RESET NOW… Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 5 Handheld and Printer Setup Turn printer on Verify its on by viewing the front display and check the battery charge. Connect Bluetooth Printer- Click on Start/Settings Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 6 Handheld and Printer Setup Connect Bluetooth Printer (cont’d)- The third tab on the bottom is the Connections Tab Click on Connections Tab Click on the Bluetooth Icon on the screen Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 7 Connect Bluetooth Printer (cont’d)- Select “Turn on Bluetooth and select make this device visible to other devices Select the Devices tab at the bottom Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 8 Click add new devices The device is looking for all Bluetooth device within 10 feet Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 9 If Bluetooth is working correctly it will find all BT devices including your printer starting with XXR Select your printer and click next. The printer and device are looking for a passcode to establish a connection. The next button is highlighted. Select Next. Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 10 Please enter 12345 as the passcode and click Next The device is verifying the passcode is correct Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 11 The partnership settings page is displayed with your printer name. Select the check box next to Serial Port Select Finish The Bluetooth Settings page is displayed with your printer name. Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 12 Use the toggle stick on your device to select your printer name. Click on the Com Ports tab Select Add New Outgoing Port Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 13 Use the toggle stick on your device to select your printer name. Select Next Choose the drop down arrow under port Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 14 Select Com 9 And deselect secure connection Click Finish Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 15 Your Bluetooth settings screen should appear this away Click OK in the top right Takes you back to the Setting page and click the X in the top right Handheld and Printer Setup Mobile Subscriptions : Mobile Subscriptions - MC35 16 Mobile Subscriptions Back to the Start Screen. Select Start with your stylus. And select Mobile Subscriptions. Mobile Subscriptions : Mobile Subscriptions - MC35 17 If Mobile Subscriptions doesn’t appear on your start menu. Select Programs In the Programs screen find and select Mobile Subscriptions Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 18 After you select Mobile Subscriptions the application Initializes and Synchronizes the local database. Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 19 Verify/Adjust Date Verify/Adjust Time When complete click OK Select vendor XXX from drop down box Select your user name Type in assigned password Select location “other”. Click on “continue” Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 20 Type in training. Click OK Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 21 Click on New Subscription Enter First Name Enter Last Name Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 22 Move cursor to Primary Phone Keyboard Appears Use stylus to select 123 in left corner Number appear larger Use stylus to enter telephone number Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 23 Move cursor to Street Address Keyboard Disappears Use stylus to tap keyboard footer Use stylus to select 123 in left corner Enter house number Tap 123 and letters appear Enter street name Tab to zip code Tap lookup Tap keyboard and enter zip code Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 24 Click on swipe drivers license and swipe the license using the BT printer Phone number and Zip code do not appear and need to be entered manually After entering Zip Code, click Lookup Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 25 Select the Billing Address Tab at the bottom Click Continue if billing address is the same as delivery address. If different enter billing address manually Verification Check Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 26 Select the appropriate promotion, offer, and premium Describe what submitted for delivery by Select Payment Tab Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 27 Select Payment Type – Credit Card CC Swipe Click Swipe to swipe a credit card Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 28 The Card Type drop down will automatically choose the correct credit card if you swipe Click Validate to get an approval code or authorization number Click on Signature Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 29 The Newspapers Disclaimer appears and the subscriber should read and select accept. The signature screen appears and the subscriber signs and click OK Click on Submit at the bottom of the screen and a message appears, Subscription Successfully saved. Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 30 Select yes to print a receipt. Main Menu appears after the receipt prints and shows one subscription requiring upload. Select Synchronize and it is sent to the server. Select View/Remove Subscription to reprint the receipt or delete it from the handheld. Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 31 After selecting Synchronize the new subscription message appears. Mobile Subscriptions Troubleshooting : Troubleshooting 32 Troubleshooting The device and application are using a cellular connection, it’s important to always review your level of connectivity. An X next to the antenna is a problem. Troubleshooting : Troubleshooting 33 Click on the x/antenna and the phone/wireless manager screen will appear. Verify that your phone and Bluetooth are set to ON by clicking on the blue bar for each. Troubleshooting Troubleshooting : Troubleshooting 34 Verify the devices battery life by clicking start/settings/the system tab/ and power. It is necessary to recharge the battery every evening if not more. Troubleshooting Troubleshooting : Troubleshooting 35 Adjusting the brightness of the screen conserves battery power. Select Start/Settings/the system tab/Brightness Icon Troubleshooting Troubleshooting : Troubleshooting 36 The device connects to the cellular tower for voice and data. The data connection has to be configured. Select Start/Settings/ the Connections Tab at the bottom/ The Connections Icon/ Add a new modem Connection Troubleshooting Troubleshooting : Troubleshooting 37 My Connection should be the default connection name Select the drop down box and choose Cellular Line (GPRS) Click Next The Access Point Name is wap.cingular Click Next Troubleshooting Troubleshooting : Troubleshooting 38 Under User Name, in Capital Letters, WAP@CINGULARGPRS.COM Under Password, in Capital Letters, CINGULAR1 Click Finish Click OK Troubleshooting Troubleshooting : Troubleshooting 39 On the Connections Settings Page click the Advanced Tab at the bottom Click Select Networks Troubleshooting Troubleshooting : Troubleshooting 40 Verify that MY ISP is the top selection and My Work Network is the bottom selection Troubleshooting Solicitor Concierge and Mobile Subscriptions : Solicitor Concierge 41 Solicitor Concierge and Mobile Subscriptions Log into Solicitor Concierge and show Promotions, Offers, Vendors Log into Solicitor Concierge and show Reconciliation Reports You do not have the permission to view this presentation. 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G2 Training Manual mdcirculation Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 101 Category: Entertainment License: All Rights Reserved Like it (0) Dislike it (0) Added: February 23, 2010 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript Mobile Subscriptions Training : Mobile Subscriptions Training Denver Newspaper Agency and “MD Circulation” “1-2-2009” Training Agenda : 2 Training Agenda Introductions Verify Device and Printer Assignments Handheld and Printer Setup Mobile Subscriptions Manual Entry DL and Card Swipe Support Q/A Time Trials Device Assignments : 3 Device Assignments Each representative assigned to specific handheld device and printer Hand device number on side of device Hand device telephone number on back of device Printer serial number on bottom of device. Begins with XXR Handheld and Printer Setup : 4 Handheld and Printer Setup Reset the device EVERY DAY by using stylus to press in and hold until screen fades to black RESET NOW… Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 5 Handheld and Printer Setup Turn printer on Verify its on by viewing the front display and check the battery charge. Connect Bluetooth Printer- Click on Start/Settings Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 6 Handheld and Printer Setup Connect Bluetooth Printer (cont’d)- The third tab on the bottom is the Connections Tab Click on Connections Tab Click on the Bluetooth Icon on the screen Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 7 Connect Bluetooth Printer (cont’d)- Select “Turn on Bluetooth and select make this device visible to other devices Select the Devices tab at the bottom Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 8 Click add new devices The device is looking for all Bluetooth device within 10 feet Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 9 If Bluetooth is working correctly it will find all BT devices including your printer starting with XXR Select your printer and click next. The printer and device are looking for a passcode to establish a connection. The next button is highlighted. Select Next. Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 10 Please enter 12345 as the passcode and click Next The device is verifying the passcode is correct Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 11 The partnership settings page is displayed with your printer name. Select the check box next to Serial Port Select Finish The Bluetooth Settings page is displayed with your printer name. Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 12 Use the toggle stick on your device to select your printer name. Click on the Com Ports tab Select Add New Outgoing Port Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 13 Use the toggle stick on your device to select your printer name. Select Next Choose the drop down arrow under port Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 14 Select Com 9 And deselect secure connection Click Finish Handheld and Printer Setup Handheld and Printer Setup : Bluetooth Printer Configuration - MC35 15 Your Bluetooth settings screen should appear this away Click OK in the top right Takes you back to the Setting page and click the X in the top right Handheld and Printer Setup Mobile Subscriptions : Mobile Subscriptions - MC35 16 Mobile Subscriptions Back to the Start Screen. Select Start with your stylus. And select Mobile Subscriptions. Mobile Subscriptions : Mobile Subscriptions - MC35 17 If Mobile Subscriptions doesn’t appear on your start menu. Select Programs In the Programs screen find and select Mobile Subscriptions Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 18 After you select Mobile Subscriptions the application Initializes and Synchronizes the local database. Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 19 Verify/Adjust Date Verify/Adjust Time When complete click OK Select vendor XXX from drop down box Select your user name Type in assigned password Select location “other”. Click on “continue” Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 20 Type in training. Click OK Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 21 Click on New Subscription Enter First Name Enter Last Name Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 22 Move cursor to Primary Phone Keyboard Appears Use stylus to select 123 in left corner Number appear larger Use stylus to enter telephone number Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 23 Move cursor to Street Address Keyboard Disappears Use stylus to tap keyboard footer Use stylus to select 123 in left corner Enter house number Tap 123 and letters appear Enter street name Tab to zip code Tap lookup Tap keyboard and enter zip code Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 24 Click on swipe drivers license and swipe the license using the BT printer Phone number and Zip code do not appear and need to be entered manually After entering Zip Code, click Lookup Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 25 Select the Billing Address Tab at the bottom Click Continue if billing address is the same as delivery address. If different enter billing address manually Verification Check Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 26 Select the appropriate promotion, offer, and premium Describe what submitted for delivery by Select Payment Tab Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 27 Select Payment Type – Credit Card CC Swipe Click Swipe to swipe a credit card Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 28 The Card Type drop down will automatically choose the correct credit card if you swipe Click Validate to get an approval code or authorization number Click on Signature Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 29 The Newspapers Disclaimer appears and the subscriber should read and select accept. The signature screen appears and the subscriber signs and click OK Click on Submit at the bottom of the screen and a message appears, Subscription Successfully saved. Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 30 Select yes to print a receipt. Main Menu appears after the receipt prints and shows one subscription requiring upload. Select Synchronize and it is sent to the server. Select View/Remove Subscription to reprint the receipt or delete it from the handheld. Mobile Subscriptions Mobile Subscriptions : Mobile Subscriptions - MC35 31 After selecting Synchronize the new subscription message appears. Mobile Subscriptions Troubleshooting : Troubleshooting 32 Troubleshooting The device and application are using a cellular connection, it’s important to always review your level of connectivity. An X next to the antenna is a problem. Troubleshooting : Troubleshooting 33 Click on the x/antenna and the phone/wireless manager screen will appear. Verify that your phone and Bluetooth are set to ON by clicking on the blue bar for each. Troubleshooting Troubleshooting : Troubleshooting 34 Verify the devices battery life by clicking start/settings/the system tab/ and power. It is necessary to recharge the battery every evening if not more. Troubleshooting Troubleshooting : Troubleshooting 35 Adjusting the brightness of the screen conserves battery power. Select Start/Settings/the system tab/Brightness Icon Troubleshooting Troubleshooting : Troubleshooting 36 The device connects to the cellular tower for voice and data. The data connection has to be configured. Select Start/Settings/ the Connections Tab at the bottom/ The Connections Icon/ Add a new modem Connection Troubleshooting Troubleshooting : Troubleshooting 37 My Connection should be the default connection name Select the drop down box and choose Cellular Line (GPRS) Click Next The Access Point Name is wap.cingular Click Next Troubleshooting Troubleshooting : Troubleshooting 38 Under User Name, in Capital Letters, WAP@CINGULARGPRS.COM Under Password, in Capital Letters, CINGULAR1 Click Finish Click OK Troubleshooting Troubleshooting : Troubleshooting 39 On the Connections Settings Page click the Advanced Tab at the bottom Click Select Networks Troubleshooting Troubleshooting : Troubleshooting 40 Verify that MY ISP is the top selection and My Work Network is the bottom selection Troubleshooting Solicitor Concierge and Mobile Subscriptions : Solicitor Concierge 41 Solicitor Concierge and Mobile Subscriptions Log into Solicitor Concierge and show Promotions, Offers, Vendors Log into Solicitor Concierge and show Reconciliation Reports