SIx & the City

Slide 2: 

$ix Million

Sales : 

6 New Accounts 6% Over Q2 Quota 6 Deals over $60K 6 Specialty Marketing deals 96% Forecast Accuracy 96% of deals met profit goal Sales

Marketing : 

Marketing 6 Major Customer Touches 6 New or Enhanced Services 6 New Contributions to Sales Support 6 Leads from TVLG Tier 2 campaign 6x6% increase in leads delivered 6x6% of closed leads include Specialty Marketing

Operations : 

Operations Within 6% of Processed Revenue

TSR/MSR : 

TSR/MSR 6% over quarterly revenue goal 6% over ½ year revenue goal 66% Opt-in 86% Phone to work hours 94% single call resolution 6 data points for every 6 contacts

Performance Managers : 

Performance Managers 6 comments per month on IsBlog 6x6% Not Interested’s monitored & tracked 6 strategic ways to call presentation 6 unique & proven filter strategies 86% of team exceed goals by 6% 3 declined analysis + 3 QC calibrations

Project Coordinators : 

Project Coordinators 16% Increase in CSAT Survey Response Document 6 best practices for Intelesight/Intelegility Deal escalation prior to “F” status Improve Script Writing – 3 submissions Improve Campaign Analysis – 2 submissions 86% reduction in delayed/hold deals

Quality : 

Quality 6 declined Deliverable analyses 6 new validation projects added per month 6 calibration sessions completed 6% increase in # of calls monitored Create validation best practice library Participation in Data Force Initiative

Reporting : 

Reporting Complete standard reporting catalog Tailored and custom catalog outline Xcelsius Dashboard on Intelegility Universe for internal analysis Eliminate “Unknown” in the Industry field Internal Refreshable Xcelsius dashboard

Admin : 

Admin Attend 6 Department/X-function Meetings Contribute 6 ideas to improve processes Participate in 6 meetings with 6 clients Process $6M in SOW’s Author 6 articles for the tabloid Create 6 KPI Views for CEO

ODD Department : 

ODD Department Create 6 Training Matrices Develop AWEE Partnership criteria Facilitate 6 Performance Management classes Develop learning objectives for TOPS Implement core value & leadership competencies Provide two health/wellness programs

Information Technology : 

Information Technology Six - Achieve six straight weeks of perfect compliance with the Issue Resolution process Five - Implement new, comprehensive, software licensing and audit process Four - Maintain customer satisfaction above 95% for six straight reporting periods Three - Migrate Pivotal organizations, people and profile information to Intelesight Two - Complete design & begin development of new, easier, more engaging UI for Intelegility Won - Develop dynamic question function for Intelesight

Finance : 

Contract audit for KPI Accuracy Cross-train the entire department Audit telephone expenses Implement Paychex vacation automation Audit payroll process Automate GP Payroll journal entry Finance

Contests : 

Contests Themed Posters or Desk Decor Develop Goal Tracking Board Decorate Department in NYC Theme Monthly Cooking Contests Cash Cab Build a Skyscraper NY Character/Sport Hero Dress-up your EMT day NY Times Crossword & NY Jingle

Prizes : 

Prizes NY Cheesecake & DD Coffee Party Pizza Bianco Party NY City Themed Lunch NY Mets, NY Nicks, NY Giants Tickets Broadway Show Tickets Shopping Sprees Ca$h Shoes EMT Service Day

GRAND PRIZE : 

GRAND PRIZE All expenses paid… Stay tuned!