ECOM Value Add Ideas

Value Addition Ideasfor ECOM Web Services : 

Value Addition Ideasfor ECOM Web Services Presented By – Mayank Jain

Value Add Idea # 1 : 

Value Add Idea # 1 Integrated Shipment Tracking Province customers with the ability to look up real time status of shipments from the order details page. Provide customers an ability to request that e-mail exception and delivery notifications be sent to them and up to 2 other e-mail addresses while placing the order.

Integrated Shipment Tracking : 

Integrated Shipment Tracking How does the real time tracking results looks like? This is real time data which Comergent fetches from FedEx server at the time of Web Service call & sends to WCM

Integrated Shipment Tracking : 

Integrated Shipment Tracking How does the notifications requests looks like? Customers usually register for such notifications at the shipping company website Comergent can register these email addresses whenever it receives any tracking number from fulfillment system

Integrated Shipment Tracking : 

Integrated Shipment Tracking How will it work? Tracking Comergent will send the real time package tracking data in the GetOrderDetails service response WCM will read the tracking data and show it on the order details page Notifications WCM will capture the customer’s preference for notifications and send it as input in SaveCart Web Service request Comergent will register the email addresses with the carrier whenever it receives any tracking number for that order

Integrated Shipment Tracking : 

Integrated Shipment Tracking Are there any benefits? Add Web Site Functionality -- Integrated tracking lets our customers track their shipments right from your e-commerce site using your reference or order number. They shop and track from same location. Increase Time on Your Site -- Encourages customers to return to your site to track their shipments. This return traffic may lead to more sales.

Integrated Shipment Tracking : 

Integrated Shipment Tracking Are there any benefits? (Contd.) End-to-end customer service -- Customer service can find specific details about the customer’s shipment's status, including the time and location of delivery. Possibly more customers – None of the major online selling websites except Amazon have shipment tracking integrated. Even Amazon does not provide email notification ability with the carrier. Customers will enjoy peace of mind knowing that our business is backed up by most advanced technology

Value Add Idea # 2 : 

Value Add Idea # 2 Enhanced Address Validation Confirm the validity and completeness of U.S.. Puerto Rico and Canadian recipient addresses. Complete incomplete recipient addresses. Correct invalid recipient addresses.

Enhanced Address Validation : 

Enhanced Address Validation How today’s address validation works? Checks if the street exists in the city and state/province or postal code entered. Checks if the street number is within a valid range for the street entered. Provides an exact match or possible alternatives when an exact match cannot be found based on the street number, street name, city, state/province, and postal code entered. Informs you if no possible alternatives can be found based on the street number, street name, city, state/province, and postal code entered.

Enhanced Address Validation : 

Enhanced Address Validation How actually validation will happen? All major carriers like FedEx and UPS provide such free address validation services for merchants to reduce their operating costs due to address errors. Comergent will call these 3rd party address validation services in addition to its own PCI checks to validate or complete recipient addresses.

Enhanced Address Validation : 

Enhanced Address Validation Are there any benefits? Reduce Costs -- Check addresses at order entry to help make your shipping more efficient and lower customer support phone calls. Customers Can -- Receive shipments quickly and accurately, without possible delivery delays due to an incorrect address. When placing their online order, double-check their address for possible errors.

Enhanced Address Validation : 

Enhanced Address Validation Are there any benefits? (contd.) Improve Customer Satisfaction: The Address Verification service can be used to prompt end-users for additional information in the event of an address discrepancy or missing information. This can greatly reduce the number of shipment errors, saving time and retrieval costs while also improving customer satisfaction Possibly more Customers – Only a few of the major online selling websites have such advanced address validation services. Customers will enjoy peace of mind knowing that our business is backed up by most advanced technology

Summary : 

Summary Two Value Add ideas were presented Integrated Shipment Tracking Enhanced Address Validation

We hope to get your approval for both of our ideas !! : 

We hope to get your approval for both of our ideas !!