Call centers India inc :Call centers India inc Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Overview Call centers India inc :Overview Call centers India inc Call centers India, Inc. is a Washington based corporation. Headquarters are in Seattle and Operations are in Noida India, a suburb of New Delhi India. 24*7*365 technical support call center established in 2002. We have over 7 years of experience of call center operations and are PIONEER in introducing this concept in the state. Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Features of CCI’S Call Centers: :Features of CCI’S Call Centers: Interactive Voice Response (IVR) End-to-end CISCO based IP network Phones: CISCO IP 7940 series Automatic Call Distribution (ACD) Ability to call and receive calls from over 30 Countries Access by Telephone/FAX/Internet Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Features of CCI’S Call Centers: :Features of CCI’S Call Centers: Call Recording/Barging/Monitoring Third Party switch integration Voice Recording Inbound Fax/Email Inbound Service level alerts Internal & External Call Transfers Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Features of CCI’S Call Centers: :Features of CCI’S Call Centers: Overflow agent group queuing Estimated wait time in queue Call Wrap Up Information Call Information History Skills based routing Comprehensive inbound reporting Electrical power and Internet connectivity are redundant. Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


CCI Services: :CCI Services: Inbound Call Center Services Outbound Call Center Services Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Inbound Call Center Services: :Inbound Call Center Services: Order hotlines Customer service Support lines Handling call overflow Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Outbound Call Center Services: :Outbound Call Center Services: Verification calls Collections Lead generation and sales support Assessment of demand Collection of useful information and arranging appointments for the sales force Market research & Customer satisfaction surveys Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Why CCI :Why CCI We go to great lengths to provide best services that are hard to find anywhere else. Our People in CCI highly skilled who take pride in their quality of work and services. Our call center outsourcing services are not only fast, they also meet high standards. That's because quality control is a central part of what we do at our facilities. Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Why CCI :Why CCI We constantly monitor the standards and policies the professionals at the facility work undertake, to make sure they keep pace with changing conditions. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Why CCI :Why CCI Their success is our satisfaction as client grow we grow that's why we wake up in the morning;so that our clients sleep well at night. Our collaborative and responsive approach to problem-solving of customers inspires innovative and effective solutions. Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Why CCI :Why CCI Clients appreciate this approach since it means we are listening to their needs and spreading their voice to the potential customers. Our Specialized Call center services keep them growing in a competitive market. CCI is sensitive to client’s concerns and ensures absolute confidentiality and privacy of any information that is given to us. Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Reporting / Performance evaluation: :Reporting / Performance evaluation: Complete CISCO reporting Talk time Average time to answer Hold times Wait time Answer times Wrap times Meeting all set standards / SLA’s Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Technical equipment that are to be used in CCI call center operations :Technical equipment that are to be used in CCI call center operations Personal Computers Server Phones: CISCO IP 7940 series ISDN Modem Pair EPBX with ISDN Port VOIP Card Headsets: Plantronics Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Reports Complaint Management System (CMS) provides :Reports Complaint Management System (CMS) provides Calls attended after three rings Complains were not escalated within 5 minutes Complains summary Report Monitoring the number of calls Confirmation Calls to the customers for their satisfactory Evaluating the amount of calls registered and escalated by a particular agent Call Centers India India’s one and only end to end CISCO based IP network http://www.callcentersinindia.net


Slide 16:http://www.callcentersinindia.net