Using Social Media To Monitor Customer Pul

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USING SOCIAL MEDIA TO MONITOR CUSTOMER PULSE:

USING SOCIAL MEDIA TO MONITOR CUSTOMER PULSE @ iammarkdelgado # bsmeday

PowerPoint Presentation:

TOP 10 THINGS I LEARNED AS A SR. COMMUNITY MANAGER @ iammarkdelgado # bsmeday

#1 WHAT IS SOCIAL MEDIA MONITORING?:

source: www.viralblog.com @ iammarkdelgado # bsmeday #1 WHAT IS SOCIAL MEDIA MONITORING?

People are already talking about you online.:

People are already talking about you online. #2 WHY SOCIAL MEDIA MONITORING? @ iammarkdelgado # bsmeday

Gone are the days of one-way customer communication.:

Gone are the days of one-way customer communication. #3 WHY SOCIAL MEDIA MONITORING? @ iammarkdelgado # bsmeday

It promotes brand loyalty, not just awareness.:

#4 WHY SOCIAL MEDIA MONITORING? It promotes brand loyalty, not just awareness. @ iammarkdelgado # bsmeday

Big Brands:

#5 WHO NEEDS SOCIAL MEDIA MONITORING? Big Brands @ iammarkdelgado # bsmeday

Small Brands:

#6 WHO NEEDS SOCIAL MEDIA MONITORING? Small Brands @ iammarkdelgado # bsmeday

Advertising and Public Relations Practitioners:

#7 WHO NEEDS SOCIAL MEDIA MONITORING? Advertising and Public Relations Practitioners @ iammarkdelgado # bsmeday

Social Media Practitioners:

#8 WHO NEEDS SOCIAL MEDIA MONITORING? Social Media Practitioners @ iammarkdelgado # bsmeday

Make it personal. Stop hiding from brand logos.:

#9 WORDS OF ADVICE Make it personal. Stop hiding from brand logos. @ iammarkdelgado # bsmeday

Choose your battles.:

#10 WORDS OF ADVICE Choose your battles. @ iammarkdelgado # bsmeday

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