total quality management

Views:
 
Category: Education
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

Presented by : MANISH VERMA 201037TP214 manishverma214@gmail.com :

Presented by : MANISH VERMA 201037TP214 manishverma214@gmail.com

What Is Total Quality Management?:

What Is Total Quality Management? TOTAL – Made up of the whole QUALITY – Degree of excellence a product or service provides MANAGEMENT – Act , Manner of handling (or) Art

What does TQM mean?:

What does TQM mean? A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.

What’s the goal of TQM?:

What’s the goal of TQM? “Do the right things right the first time, every time.”

Six Basic Concepts in TQM :

Six Basic Concepts in TQM Top management commitment and support. Focus on both internal and external customers. Employee involvement and empowerment. Continuous improvement. Partnership with suppliers. Establishing performance measures for processes.

TQM focuses on:-:

TQM focuses on:-

Total Quality Management Program:

Total Quality Management Program Top management commitment and involvement. Customer involvement & designing products for quality. Designing and controlling production processes. Developing supplier partnerships. Customer service, distribution, installation. Building teams of empowered employees. Benchmarking and continuous improvement .

BENCH MARKING:

BENCH MARKING THE PROCESS OF BENCH MARKING

Deming wheel for continuous improvement :

Deming wheel for continuous improvement

Continuous Improvement:

Continuous Improvement P A C D CONTINOUS IMPROVEMENT Performance Time PDCA Cycle repeated to create continuous improvement

MANAGEMENT TOOLS:

MANAGEMENT TOOLS

MANAGEMENT TOOLS:

MANAGEMENT TOOLS AFFINITY DIAGRAM INTERRELATIONSHIPS DIAGRAPH TREE DIAGRAM MATRIX DIAGRAM PRIORITIZATION MATRIX ARROW DIAGRAM

AFFINITY DIAGRAM:

AFFINITY DIAGRAM

INTERRELATIONSHIPS DIAGRAPH:

INTERRELATIONSHIPS DIAGRAPH

TREE DIAGRAM:

TREE DIAGRAM

MATRIX DIAGRAM:

MATRIX DIAGRAM

PRIORITIZATION MATRIX:

PRIORITIZATION MATRIX

ARROW DIAGRAM:

ARROW DIAGRAM

WHY TQM EFFORTS FAIL?:

WHY TQM EFFORTS FAIL? Companies look at TQM as another business change without really changing the values of their organization. The view that the responsibility for quality lies with employees other than top management. Lack of a genuine quality culture. Over- or under-reliance on statistical process control (SPC) methods.

Statistical Process Control:

Statistical Process Control SPC is a set of technical tools for improving product and service quality.

Some of the Qc tools for analysis:

Some of the Qc tools for analysis

7 Basic Quality Tools:

7 Basic Quality Tools Control Charts Histogram Pareto Chart Check Sheet Cause & Effect Diagram Flowchart Scatter Diagram

Control Charts:

Control Charts

Histogram:

Histogram

Pareto Chart:

Pareto Chart

Check Sheet:

Check Sheet

Cause and Effect Diagram:

Cause and Effect Diagram

Flowchart:

Flowchart

Scatter Diagram:

Scatter Diagram

BENEFITS OF TQM:

BENEFITS OF TQM CUSTOMER SATISFACTION. REDUCED COST OF MANUFACTURING. INCRESES EMPLOYEE PRODUCTIVITY . INCREASES EQUIPMENT PRODUCTIVITY. REDUCES MISTAKES. INCRESES MONETARY SAVINGS.

Thank you:

Presented by : MANISH VERMA 201037TP214 manishverma214@gmail.com Thank you Total Quality Management is a marathon and not a sprint

authorStream Live Help