A study on customer satisfaction survey towards scooty

Views:
 
     
 

Presentation Description

No description available.

Comments

Presentation Transcript

A study on customer satisfaction survey towards scooty pep plus bikes in Tirupati…:

A study on customer satisfaction survey towards scooty pep plus bikes in Tirupati … PRESENTED BY, M.HIMABINDU.

Awareness about the bike:-:

Awareness about the bike:- s.no . particulars No. of respondents percentage 1 Paper ad 10 19 2 TV ad 2 3 Bill boards 7 12 4 Friends and relatives 23 43 5 total 54 100

Factors that influence to purchase this bike:-:

Factors that influence to purchase this bike:- Sno . particulars No. of respondents percentage 1 Quality 12 22 2 Brand image 22 41 3 Price 15 28 4 Fuel efficiency 5 9 5 total 54 100

Satisfaction level regarding mileage:-:

Satisfaction level regarding mileage:- s.no particulars No. of respondents percentage 1 Satisfied 24 56 2 Highly satisfied 4 15 3 Neutral 2 4 4 Dis -satisfied 16 22 5 Highly disatisfied 8 15 6 total 54 100

Satisfaction level on style of the bike:-:

Satisfaction level on style of the bike:- s. no particulars No. of respondents percentage 1 Satisfied 20 37 2 Highly satisfied 28 52 3 Neutral 4 7 4 Dissatisfied 2 4 5 Highly dissatisfied 0 0 6 Total 54 100

Satisfaction level on pickup of this bike:-:

Satisfaction level on pickup of this bike:- s.no particulars No. of respondents percentage 1 Satisfied 15 20 2 Highly satisfied 6 11 3 Neutral 2 4 4 Dissatisfied 30 56 5 Highly disatisfied 1 2 6 Total 54 100

Satisfaction level regarding availability of the bike:-:

Satisfaction level regarding availability of the bike:- s.No particulars No. of respondents percentage 1 Satisfied 19 35 2 Highly satisfied 32 60 3 Neutral 2 4 4 Dissatisfied 1 2 5 Highly dissatisfied 0 0 6 Total 54 100

Satisfaction level towards carrying capacity of the bike:-:

Satisfaction level towards carrying capacity of the bike:- s.no particulars No. of respondents Percentage 1 Satisfied 35 65 2 Highly satisfied 15 28 3 Neutral 1 2 4 Dissatisfied 3 5 5 Highly disatisfid 0 0 6 Total 54 100

Customer opinion on services after sales :-:

Customer opinion on services after sales :- s.no particulars No. of respondents percentage 1 Very effective 3 6 2 Effective 30 56 3 Good 12 22 4 Ok 8 14 5 Poor 1 2 6 Total 54 100

Time taken for delivery of bike after booking:-:

Time taken for delivery of bike after booking:- s.no particulars No. of respondents percentage 1 1 week 16 30 2 15 days 24 44 3 1 month 10 19 4 > 1 month 4 7 5 Total 54 100

Satisfaction level on availability of the bike:-:

Satisfaction level on availability of the bike:- s. no particulars No. of respondents percentage 1 Satisfied 17 31 2 Highly satisfied 34 63 3 Neutral 2 4 4 Dissatisfied 1 2 5 Highly dissatisfied 0 0 6 Total 54 100

authorStream Live Help