TOTAL QUALITY MANAGEMENT

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TOTAL QUALITY MANAGEMENT:

TOTAL QUALITY MANAGEMENT PRESENTED BY R.MALLIKARJUNA M.PHARMCY PHARM.ANALYSIS MalliS

CONTENTS:

CONTENTS Introduction Definition Concept Principles Functions of manager Benefits Advantages MalliS

INTRODUCTION:

INTRODUCTION Quality is a measure of the users satisfaction provided by the product. It includes Functional efficiency Appearance Safety Reliability Maintenance cost MalliS

DEFINITION:

DEFINITION Total Quality Management (TQM) It is a style of working of management to achieve customer satisfaction by increasing quality through continuous improvement & by motivating employees towards quality. MalliS

CONCEPT:

CONCEPT The TQM concept has THREE main elements 1. Four principle of leadership Customer focus Continuous improvement Total participation Societal learning 2. A quality system & system thinking as a basic for quality management 3. A tool box for efficient & effective quality control, assurance,improvement & innovation processes MalliS

PRINCIPLES:

PRINCIPLES Concentrate on customer and be customer focused Constant improvement Quality is an attitude not an act Communicate & educate Train the work force MalliS

Cont..,:

Cont.., Top management must be involved Measure & record Productivity Financial performance Production quality Customer satisfaction Staff attitude Health & safety Empower the staff MalliS

Cont..,:

Cont.., Make the business a good place to work & drive out fears of staff Introduce team working Process must be managed & improved which involves a . Defining the process b . Measuring & reviewing the process performance c . Identifying process short comings MalliS

Cont..,:

Cont.., d . Analyzing process problems e. Making a process change f. Measuring the effects of process change g. Communicating both ways between supervisor & users MalliS

FUNCTIONS OF MANAGER:

FUNCTIONS OF MANAGER Planning It involves orderly thinking of ways & means with help of which goals are desired to be achieved Organization Direction which includes Supervision Leadership Motivation Communication MalliS

Cont..,:

Cont.., Control Process of evaluation of work assigned to individuals & various departments Motivation Co-ordination MalliS

BENEFITS OF TQM:

BENEFITS OF TQM Benefits for customer Better Customer Care Greater Satisfaction Benefits for staff Empowerment More training More skills More recognition in company MalliS

Cont..,:

Cont.., Benefits for company Quality improvement Motivated staff Productivity increases More economical Zero defects Problems resolved faster MalliS

ADVANTAGES OF TQM:

ADVANTAGES OF TQM It makes company a leader not a follower It fasters team work It makes company more sensitive to customer needs It makes the company adopt more readily to change MalliS

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THANK YOU MalliS

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