Oberoi hotels and resorts

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Presentation Transcript

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Name : Batch : Task : Amit Makhija 46 P1a

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The Oberoi Group, founded in 1934, owns or manages 30 hotels and luxury cruisers in five countries under the 'Oberoi Hotels & Resorts' and 'Trident' brands. The Group is also engaged in flight catering, airport restaurants, travel and tour services, car rentals, project management and corporate air charters . Oberoi Hotels & Resorts are synonymous the world over for providing the right blend of service, luxury and quiet efficiency. Internationally recognized for all-round excellence and unparalleled levels of service, Oberoi Hotels & Resorts have received innumerable awards and accolades. A distinctive feature of Our Group's hotels is our highly motivated and well trained staff that provides the kind of attentive, personalized and warm service that is rare today. The Group's new luxury hotels have established a reputation for redefining the paradigm of luxury and excellence in service amongst leisure hotels around the world.

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Trident hotels are five-star hotels that have established a reputation for excellence and are acknowledged for offering quality and value. These hotels combine state of the art facilities and warm and friendly service in a relaxed environment, making them the ideal choice for business and leisure travelers. Presently there are eight Trident hotels in India located in Mumbai, Gurgaon (Delhi National Capital Region), Chennai, Bhubaneshwar, Cochin, Agra, Jaipur and Udaipur. The Oberoi Group also operates a Trident hotel in the Saudi Arabian city of Jeddah. The last decade has witnessed the debut of new luxury Oberoi leisure hotels in India and abroad. In India, these hotels include The Oberoi Rajvilas, Jaipur; The Oberoi Amarvilas, Agra; Wildflower Hall, Shimla in the Himalayas; The Oberoi Vanyavilas, Ranthambhore; The Oberoi Cecil, Shimla and The Oberoi Udaivilas, Udaipur. Overseas, the new hotels include The Oberoi Lombok in Indonesia, The Oberoi, Mauritius and The Oberoi, Sahl Hasheesh in Egypt.

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The Group's commitment to excellence, attention to detail and personalised service has ensured a loyal list of guests and accolades in the worldwide hospitality industry. Recognising the importance of quality training in hospitality management, The Oberoi Group established The Oberoi Centre of Learning and Development in New Delhi in 1966. Today, this institution is considered among the best in Asia with approximately 100 students graduating each year The Group is committed to employing the best environmental and ecological practices in technology, equipment and operational processes. The Oberoi Group also supports philanthropic activities that range from education to assistance for the mentally and physically challenged. The Group is also a keen contributor to the conservation of nature and of cultural heritage.

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The Group has an international sales and marketing presence with sales offices in New York, London, Madrid, Milan, Dubai, Singapore and several cities in India. Reservations can be made through The Oberoi Contact Centre by dialing the toll free number in India 1800 11 2030 for Oberoi Hotels & Resorts or by visiting the website www.oberoihotels.com. For Trident Hotels reservations can be made by calling the toll free number 1800 11 2122 or by calling 11 2389 0555. Online reservations can be made by visiting the website www.tridenthotels.com.

Rai Bahadur Mohan Singh OberoiFounder Chairman, EIH Limited (1898 - 2002) : 

Rai Bahadur Mohan Singh OberoiFounder Chairman, EIH Limited (1898 - 2002) Rai Bahadur Mohan Singh Oberoi was born on 15th August, 1898 in erstwhile undivided Punjab, which is now in Pakistan. He was only six months old when his father died. Success and fortune did not, therefore, come easily to him. Initiative, resourcefulness and hard work, combined with the capability to face and overcome the most overwhelming odds can best characterise this phenomenal entrepreneur.

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Mohan Singh completed his primary education in Rawalpindi and moved to Lahore for his Bachelor's degree. Shortly thereafter, to flee the ravages of a virulent plague, he went to seek his fortune in Shimla, the summer capital of British India. Arriving penniless, he found a job at a monthly salary of Rs. 50, as the front desk clerk at the Cecil Hotel. Today, The Oberoi Group owns the hotel The Oberoi Cecil where the young Mohan Singh found his métier The diligence, enthusiasm and intelligence displayed by Mohan Singh impressed Mr. Grove, the manager of the hotel. A quick learner, Mohan Singh did not restrict his efforts to fulfilling the job description of a desk clerk but sought and shouldered additional responsibilities. A few years later, when a Mr. Clarke acquired a small hotel he asked Mr. Oberoi to assist him. It was here, at Clarkes Hotel, that Mohan Singh gained first hand experience in all aspects of operating a hotel.

Mr. P. R. S. OberoiChairman and CEO, EIH Limited : 

Mr. P. R. S. OberoiChairman and CEO, EIH Limited Mr. P.R.S. Oberoi is the Chairman and Chief Executive Officer of EIH Limited, the flagship company of The Oberoi Group. He is also Chairman of Oberoi Hotels Private Limited, the major shareholder of EIH Limited. Popularly known as “Biki”, Mr. Oberoi is the son of late Rai Bahadur M.S. Oberoi, the founder of The Oberoi Group.

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Mr. P.R.S. Oberoi was educated in India, the United Kingdom and in Switzerland. In addition to providing leadership for the management of luxury hotels in several countries, Mr. Oberoi has been instrumental in pioneering the development of the new Oberoi hotels and resorts. The “Oberoi” brand has come to represent fine luxury hotels. Mr. Oberoi is credited with placing Oberoi hotels on the international luxury travellers’ map with the opening of several new luxury hotels in important locations, thus redefining architectural and design standards in luxury hospitality. A key aspect of this is the development of hotels that reflect their environment. It is Mr. Oberoi’s firm belief that people are the most valuable asset of any organisation. Recognising the importance of quality training in hospitality management, Mr. Oberoi established ‘The Oberoi Centre of Learning and Development’ at New Delhi in 1966. Today, this institution is considered amongst the best in Asia.

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As a member of the World Wide Fund for Nature, Mr. Oberoi is committed to the conservation of the environment. The Oberoi Group employs the best environmental and ecological practices. In the same spirit, The Oberoi Group also supports philanthropic activities and conservation of natural and cultural heritage. Above all, Mr. Oberoi is aware of the need to constantly promote quality in every segment of the hospitality industry. Under his leadership, Oberoi Hotels & Resorts have received numerous international awards In 2001, His Majesty King Mohammed VI of Morocco personally awarded Mr. P.R.S. Oberoi The Grand Officer of the Alalaoui Wissam, which is one of the highest awards in Morocco. The award was conferred in recognition of Mr. Oberoi’s contribution to tourism and to Indo-Moroccan relations In recognition of his exceptional leadership and vision, the 6th International Hotels Investment Forum at Berlin honoured Mr. Oberoi with the prestigious Lifetime Achievement Award in March 2003

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January 2004, Mr. Oberoi was conferred a Special Award by the Department of Tourism, Government of India, in recognition of his contribution to the tourism sector. The letter from the Department stated, “Due to your entrepreneurial skills and visionary leadership, The Oberoi Group has risen to a global brand, renowned for its high standards of service and excellence”. In October 2005, the Hotel Investment Conference Asia Pacific (HICAP), which is the preeminent gathering of hotel investors, investment bankers and leading industry professionals in the region, honoured Mr. Oberoi with the Lifetime Achievement Award at its annual Conference in Hong Kong. This award was given in recognition of Mr. Oberoi’s contribution to the hospitality industry and his pioneering leadership in making The Oberoi Group a global brand by taking the concept of luxury to a new paradigm. Mr. Oberoi was also conferred the Lifetime Achievement Award at the CNBC TV 18 India Business Leader Awards 2007 for building a world-class hotel chain that caters to both luxury and business travellers and for shaping the hospitality industry of the country. India Business Leader Awards, the Indian Edition of Asia Business Leader Awards, define and celebrate vision, the spirit of achievement and excellence in business leadership.

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In January 2008, Mr. Oberoi was awarded the Padma Vibhushan, India’s second highest civilian honour, in recognition of his exceptional service to the country. Mr. Oberoi was presented with the South Asia Travel & Tourism Exchange (SATTE) Lifetime Achievement Award for his contribution to the hotel industry in April 2008. In August 2008, Mr. Oberoi received the Lifetime Achievement Award at Businessworld-NID (National School of Design) Design Brilliance Awards. These awards honour new levels of excellence in design. Under Mr. Oberoi’s dynamic leadership, The Oberoi Group introduced its second brand of hotels, the 'Trident'. Trident hotels are five-star hotels that have established a reputation for excellence and are acknowledged for offering quality and value. These hotels combine state of the art facilities and warm and friendly service in a relaxed environment, making them the ideal choice for business and leisure travellers. Presently there are eight Trident hotels in India located in Mumbai, Gurgaon (Delhi National Capital Region), Chennai

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In the luxury category, The Group opened The Oberoi Rajvilas, Jaipur; The Oberoi Cecil, Shimla; The Oberoi Udaivilas, Udaipur; The Oberoi Vanyavilas, Ranthambhore; The Oberoi Amarvilas, Agra; Wildflower Hall, Shimla in the Himalayas; The Oberoi, Lombok, Indonesia; The Oberoi, Sahl Hasheesh, Egypt and The Oberoi, Mauritius. The Group employs more than 12,000 people worldwide and owns or manages 30 hotels and luxury cruisers in five countries. Mr. Oberoi’s achievements and successes did not, however, take from his simplicity and old fashioned charm. He retained, until his death in May 2002 at the age of 103, a unique humility. He was fond of saying, “I have been able to accept the challenge and make good. There is comfort in knowing that whatever little I have achieved has also helped to raise the prestige of my country.”

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In 1934, Mr. Oberoi acquired his first property, The Clarkes Hotel, from his mentor by mortgaging his wife's jewellery and all his assets. Four years later, he signed a lease to take over operations of the five hundred rooms Grand Hotel in Calcutta that was on sale following a cholera epidemic. With his customary confidence and sheer determination to succeed, he was able to convert this hotel into a highly profitable business venture. Over several years, Mr. Oberoi had purchased shares in Associated Hotels of India (AHI), which owned Cecil and Corstophans hotels in Shimla, Maidens and Imperial hotels in Delhi and a hotel each in Lahore, Murree, Rawalpindi and Peshawar. In 1943, Mr. Oberoi acquired controlling interest in AHI. He thus became the first Indian to run the country's largest and finest hotel chain. In the tumultuous years just prior to Indian independence, Mr. Oberoi met and intimately interacted with the would-be leaders of Free India, all of whom were, at one time or other, guests at his hotels

Globalisation of The Oberoi Group : 

Globalisation of The Oberoi Group To place The Oberoi Group on the world map, Mr. Oberoi exported management expertise to Australia, Egypt and Singapore, where The Oberoi Group took charge of the management of existing luxury hotels. The success of Oberoi Hotels & Resorts overseas, in the face of global competition, greatly enhanced the image of The Group. Today, Oberoi Hotels & Resorts in fudonesia, Egypt, Mauritius, Saudi Arabia and India add value and distinction to their host countries.

Awards and Honours : 

Awards and Honours In 1943, Mr. Oberoi was conferred the title of Rai Bahadur by the British Government in recognition of his services to the Crown. Thereafter, Mr. Oberoi won acclaim and received several national and international awards including admission to the Hall of Fame by the American Society of Travel Agents (ASTA) and Man of The World award by the International Hotel Association (IHA), New York. He was presented the Order of The Republic, First Class by the President of Egypt. He got an Honorary Doctorate of Business Administration from the International Management Centre, Buckingham, UK. Newsweek named him one of the Elite Winners of 1978. The PHDCCI Millennium award in 2000 was presented in recognition of his entrepreneurial and business success. In 2001, the Government of India accorded him the Padma Bhushan

International Pioneer : 

International Pioneer Having consolidated his early ventures, Mr. Oberoi became the first Indian hotelier to enter into an agreement with an internationally renowned hotel chain, to open the first modem, five-star hotel in the country. The Oberoi Inter Continental, in New Delhi opened in 1965.The I-Con, as it became popularly known, offered facilities that no other hotel in the country matched and was India's first luxury hotel. This achievement was enhanced with the opening of the 35-storey Oberoi Sheraton in Bombay, in 1973. Mr. Oberoi was the first Indian to work in association with international chains to woo international travellers to India. This led to a heavy influx of international travellers and foreign occupancy soared to an average of 85%. This enabled The Oberoi Hotels to significantly contribute to India's foreign exchange earnings. Another pioneering landmark was the establishment in 1966 of the prestigious Oberoi School of Hotel Management, recognised by the International Hotel Association in Paris. Considered India's premier institute, the school is now known as The Oberoi Centre of Learning and Development and continues to provide high quality professional training in hospitality management.

Other notable firsts were the decision to employ women in his hotels and to establish a chain of ancillary industries producing and supplying items like consumables and stationery to ensure the highest quality. The Oberoi Group was also the first to start flight catering operations in India, in 1959. The Oberoi Flight Services, located in New Delhi, Mumbai, Cochin and Chennai, provide in-flight meals of international quality to reputed airlines.Mr. Oberoi realised that the hotel and hospitality business is greatly dependent on travel agents, a vital element in the distribution chain. Therefore, he decided to establish his own travel agency. Mercury Travels, part of The Oberoi Group, ranks amongst the leading travel agencies in India. With vision and imagination, Mr. Oberoi converted old and dilapidated palaces, historical monuments and buildings into magnificent hotels such as The Oberoi Grand in Calcutta, the historic Mena House in Cairo and The Windsor in Australia. It was, in fact, in the face of severe opposition that the State Government of Victoria awarded Mr. Oberoi the lease of The Windsor, a heritage building in Melbourne. He personally supervised the restoration of the hotel to its original grandeur and later acquired it. The Oberoi Cecil in Shimla, built in the early 20th century, reopened in April 1997 after extensive and meticulous renovation. : 

Other notable firsts were the decision to employ women in his hotels and to establish a chain of ancillary industries producing and supplying items like consumables and stationery to ensure the highest quality. The Oberoi Group was also the first to start flight catering operations in India, in 1959. The Oberoi Flight Services, located in New Delhi, Mumbai, Cochin and Chennai, provide in-flight meals of international quality to reputed airlines.Mr. Oberoi realised that the hotel and hospitality business is greatly dependent on travel agents, a vital element in the distribution chain. Therefore, he decided to establish his own travel agency. Mercury Travels, part of The Oberoi Group, ranks amongst the leading travel agencies in India. With vision and imagination, Mr. Oberoi converted old and dilapidated palaces, historical monuments and buildings into magnificent hotels such as The Oberoi Grand in Calcutta, the historic Mena House in Cairo and The Windsor in Australia. It was, in fact, in the face of severe opposition that the State Government of Victoria awarded Mr. Oberoi the lease of The Windsor, a heritage building in Melbourne. He personally supervised the restoration of the hotel to its original grandeur and later acquired it. The Oberoi Cecil in Shimla, built in the early 20th century, reopened in April 1997 after extensive and meticulous renovation.

Awards : 

Awards Oberoi Hotels & Resorts has been rated the best hotel chain (outside the U.S.A.) by Condé Nast Traveler – 2007, Business Travel Awards 2007 Readers’ Poll Oberoi Hotels and Resorts has been ranked the best hotel chain (outside the United Kingdom) in the Guardian and Observer Travel Awards 2008

Our Properties World wide : 

Our Properties World wide In India:- The Oberoi- New Delhi

The Oberoi- Mumbai : 

The Oberoi- Mumbai

The Oberoi- bangalore : 

The Oberoi- bangalore

The Oberoi Grand- Kolkata : 

The Oberoi Grand- Kolkata

The Oberoi Amarvilas- Agra : 

The Oberoi Amarvilas- Agra

The Oberoi Rajvilas- Jaipur : 

The Oberoi Rajvilas- Jaipur

The Oberoi Vanyavilas- Ranthambore : 

The Oberoi Vanyavilas- Ranthambore

Wild flower Hall- Shimla in the Himalays : 

Wild flower Hall- Shimla in the Himalays

The Oberoi Cecil- Shimla : 

The Oberoi Cecil- Shimla

The Oberoi Motor Vessel Vrinda- Kerela : 

The Oberoi Motor Vessel Vrinda- Kerela

In Egypt:-Mena House Oberoi- CairoThe Oberoi- Sahi Hasheesh, EgyptThe Oberoi Philae- Nile CruiserThe Oberoi Zahara- Luxury Nile CruiserIn Indonesia:-The Oberoi- BaliThe Oberoi- LombokIn Saudi Arabia:-The Oberoi Madina- Madina : 

In Egypt:-Mena House Oberoi- CairoThe Oberoi- Sahi Hasheesh, EgyptThe Oberoi Philae- Nile CruiserThe Oberoi Zahara- Luxury Nile CruiserIn Indonesia:-The Oberoi- BaliThe Oberoi- LombokIn Saudi Arabia:-The Oberoi Madina- Madina

Thank you : 

Thank you

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