SAP CRM ONLINE TRAINING IN INDIA

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www.saponlinetrainings.net - "sap crm(customer relationship management)" Online Training contact us:+919052666559,+1-6786933475 or info@magnifictraining.com By Real Time Experts from Bangalore,India,USA,Canada,UK, Australia,South Africa. SAP CRM FUNCTIONAL Online Training Course Content CRM Base Customizing · Territory Management · Territory Hierarchy · Organizational Model · Business Partner · ERM (Extended Relationship Management) · Product master Record · Product category and Hierarchy · Business Transaction Processing · Activity Management · Transaction Processing · Partner Processing · Questionnaires (survey) CRM Base Customizing · Actions · Overview of Pricing in CRM · CRM Billing Overview CRM Pricing · Overview of Pricing · Condition Technique · Condition Record CRM Sales · Opportunity Management · Copy Control · Quotation and Order Management · Overview Contract Management CRM Service · Service Organization Model · Service Products CRM Marketing · Overview of marketing management in my SAP CRM · Marketing and campaign planning, Planning and performing marketing

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SAP CRM(customer relationship management) ONLINE TRAINING IN INDIA:

SAP CRM(customer relationship management) ONLINE TRAINING IN INDIA Online | classroom| Corporate Training | certifications | placements| support Contact US: Magnific training India +91-9052666559 USA : +1-678-693-3475 info@magnifictraining.com www.magnifictraining.com

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Highlights in our training: * Very in depth course material with real time scenarios. * We are providing class with highly qualified trainer. * We will provide class and demo session at student flexible timings. * In training case studies and real time scenarios covered. * We will give 24*7 technical supports. Each topic coverage with real time solutions. * We will give every recorded session for play later. * We are providing certification oriented trainings with 100% pass guarantee. * We will give full support while attending the interviews and contact me any time after completion of the course.

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SAP CRM ONLINE TRAINING INTRODUCTION SAP CRM is a product that helps managing customer data. It can be customized in a way that every employee of a company has access (only) to the data relevant to him. CRM can also help developing and managing (online-) marketing campaigns: Offers can be personalized for every customer, giving him the feeling that the company really cares about him/her. Additionally, SAP CRM can be used by the complaints department. It can be connected to call- centres , so that employees have access to the relevant data of a customer while talking to him on the phone. Even field workers can make use of a CRM system by accessing relevant customer data via portable devices.

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SAP CRM ONLINE TRAINING IN INDIA SAP CRM is, obviously, a very powerful tool that is used in many different areas throughout a company. Thus, for those that are keen on entering e.g. the areas marketing and sales, skills in working with SAP CRM are extremely valuable. Additionally, the demand for specialized CRM consultants is becoming higher and higher as well, making this a promising possibility for a future career.

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SAP CRM consists of Three main modules . Marketing - ( Pre-Sales ) Sales Service - ( Post-Sales )

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MARKETING Marketing : Marketing module helps the marketing department with customer acquisition. This includes one or more of the following activities Campaign management - This includes different campaigns like e-mail, phone and other forms of customer engagement programs . Trade Promotion Management - Segmentation - Segmentation is the process of segregating your customers/leads/opportunities into different segments. This is used to effectively use the available time and resources on a targeted marketing plan.

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SALES Sales : Sales involves the OTC Cycle ( Order to Cash ) cycle excluding the logistics part. So this effectively includes Order Management - This includes order management, contracts management, quotation management and other sales related activities. Billing - This includes the billing of the orders created. Billing can either be done in ECC or in CRM. SAP CRM is specifically suited for Service related Billing.

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SERVICE Service : Service Module involves most activities that are involved in SAP ECC's SM & PM Modules. They include Service Order Management Repairs & Returns Management Service Contracts Management Equipment and Installed Base Management Channel Management : There are many ways through which these services can reach the customer. In SAP CRM terminology, these "ways" are called CHANNELS . And managing these channels is called Channel Management. Examples of channels include Internet, e-mail, Field Applications, e-Commerce, CIC etc.

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Field Applications - Examples of field applications includes applications specifically designed for devices like PDA, mobiles and other devices that can be directly used in the field. For example, Coca-cola uses a field application on a special mobile-based ordering device that scans stock and orders straight from the device and interacts with the in-house CRM server. Similarly, Seven-11 uses a field application that scans the stock at the site and depending on certain presets, places orders directly the next time the device is hooked on to the internet. e-Commerce - Depending on the situation, there could be B2B or B2C kind of e-commerce ( Now Called the Web Channel ) applications providing sales to the customers.

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Customer Interaction Center - SAP CRM has a very sophisticated call-center management system called the Customer Interaction Center or simply IC. In earlier versions of CRM, there used to be a separate SAP client used for this called the Win Client. The latest versions ( including CRM 2006, 2007 ) use IC WebClient - A completely web-based software that is used for Call Center Management. This software interacts with SAP CTI ( Computer Telephony Integration ) module for managing inbound and outbound calls.

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Analytics : Coupled with an SAP BW system, statistics and key figures in CRM can be extracted and is called SAP CRM Analytics module. Using a combination of core modules ( Sales, Marketing, Service ) , Channel Management ( Different Channels ) & Analytics, you would probably hear multiple variants like e-Commerce Marketing ( Marketing using the Web Channel ) e-Commerce Sales Mobile Sales ( Sales using the mobile Channel ) Mobile Analytics IC Sales IC Service ( Service using the Call Center Channel ) IC Analytics and many more

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CONTACT ADDRESS Magnific Training 185/c, Sri Sai Sadan, Balkampet,S.R.Nagar, Hyderabad-500038. Ph No: 91 - 9052666559,040-69990056,91 - 9985201444. For training related queries, email us at info@magnifictraining.com www.saponlinetraining.com

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full course details please visit our website www.magnifictraining.com Duration for course is 30 days or 45 hours and special care will be taken. It is a one to one training with hands on experience. * Resume preparation and Interview assistance will be provided. For any further details please contact +91-9052666559 or visit www.magnifictraining.com please mail us all queries to info@magnifictraining.com

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