Listening Skills by Gaurav Kapoor, Aakash Chaudhry and Saurabh Goel

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EduSoMedia: An attempt at education through social media. Here is a presentation on Listening Skills by Gaurav Kapoor, Saurabh Goel and Aakash Chaudhry. They are the students of 5MAE1 studying mechanical and automation engineering at Amity University, NOIDA

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Presentation Transcript

Listening Skills:

Listening Skills -Saurabh Goel - Aakash Chaudhry - Gaurav Kapoor

Introduction:

Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Effective communication is a 2-way-process which depends on speaking and listening. Introduction

Listening vs. Hearing:

Hearing - physical process; natural; passive Listening - physical & mental process; active; learned process; a skill Listening is hard! You must choose to participate in the process of listening. Listening vs. Hearing

Stages of the Listening Process:

Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering Stages of the Listening Process

Types of Listening:

Appreciative listening Empathetic listening Comprehensive listening Critical listening Types of Listening

How to Be an Effective Listener:

Understand the complexities of listening Prepare to listen Adjust to the situation Focus on ideas or key points Capitalize on the speed differential Organize material for learning How to Be an Effective Listener

How to Be an Effective Listener (cont.):

Establish eye contact with the speaker Take notes effectively Be a physically involved listener Avoid negative mannerisms Exercise your listening muscles Follow the Golden Rule How to Be an Effective Listener (cont.)

Active Listening Skills:

Effective listening is active participation in a conversation. The listener must actually hear and not assume what is said. Active listeners sit or stand alertly, maintain eye contact with the speaker, concentrate on the speaker’s words, make verbal responses, and summarize parts of what has been said when clarity is needed. Active Listening Skills

Bad Listening Habits:

Criticizing the subject or the speaker Getting over-stimulated Listening only for facts Not taking notes OR outlining everything Tolerating or creating distraction Letting emotional words block message Wasting time difference between speed of speech and speed of thought Bad Listening Habits

Why Be A Good Listener?:

To be recognized and remembered To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need Why Be A Good Listener?

Improving Listening Comprehension:

Listening comprehension is the act of understanding an oral message. It involves speech decoding and comprehending. Improving Listening Comprehension

Comprehending:

Comprehending a verbal message involves the ability to: Identify the central theme, main ideas and supporting details; Concentrate and understand long speeches Identify the level of formality Deduce incomplete information Deduce unfamiliar vocabulary Comprehending

Conclusion:

You do not listen with just your ears, you listen with your mind, your heart, your imagination. A good conversationalist is popular, a good listener even more so. That is why god gave us two ears and one mouth!! Conclusion

T h a n k y o u…:

T h a n k y o u…

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