USTS-LTS- Protecting Our People (2)

Protecting our PeopleMarch 27th, 2008 : 

Copyright © 2008 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Protecting our PeopleMarch 27th, 2008 Stephen A. Dymarcik

U.S. Centers for Disease Control and Prevention Report : 

2 Copyright © 2008 Accenture All Rights Reserved. U.S. Centers for Disease Control and Prevention Report According to the U.S. Centers for Disease Control and Prevention, the American population is sick more than a total of 4 billion days each year, and more than 160,000 people yearly die in the United States from infectious diseases. The CDC continues that infectious diseases, ranging from colds and the flu are caused by a wide variety of germs, both bacterial and viral. The two main types of illnesses are viral, such as colds, the flu or the West Nile River virus, and bacterial infections, such as strep throat or pneumonia.

How does this effect LTS? : 

3 Copyright © 2008 Accenture All Rights Reserved. How does this effect LTS? CDC: Identifies computer keyboards, cell phones, PDA’s and mice as cross transmission devices. Cross Transmission: The act of host jumping

How does this effect LTS? (continued) : 

4 Copyright © 2008 Accenture All Rights Reserved. How does this effect LTS? (continued) LTS employees are on the frontlines for potential infection. Technicians interact with laptops everyday. The US CDC reports that computer keyboards carry more bacteria then the common toilet seat.   The average toilet seat contains – more than 49 microbes per square inch. The photocopier – over 69 microbes per square inch. Computer mice – more than 1,676 microbes per square inch. Keyboards – as many as 3,295 microbes per square inch. Telephones – up to 25,127 microbes per square inch data pulled from www.cdc.gov

Education : 

5 Copyright © 2008 Accenture All Rights Reserved. Education Sanitizing vs Disinfecting a laptop Sanitizing is the lowest level of germ control, killing about half to three-quarters of the germs on a surface. The process involves using a mild sanitizer chemical during cleaning. (This is done by wiping a laptop with a disinfectant wipe and allowing it to air dry for 30 seconds) Disinfection is a more effective level of germ control. Disinfectants kill at least 99,999 out of 100,000 microorganisms under controlled conditions. (This is done by repeating the process 3 times)

What can LTS do to reduce risk? : 

6 Copyright © 2008 Accenture All Rights Reserved. What can LTS do to reduce risk? Place the following items at walkup counters and use on a routine basis. Hand sanitizer (after handling PCs) Disinfectant spray (use on incoming/outgoing PCs) Disinfectant wipes (use on incoming/outgoing PCs)

What can LTS do to reduce risk? : 

7 Copyright © 2008 Accenture All Rights Reserved. What can LTS do to reduce risk? Techs should wipe down returned loaner items as they are returned. Mice Keyboards Headsets Adapters

Dispose of used track-point tips : 

8 Copyright © 2008 Accenture All Rights Reserved. Dispose of used track-point tips Used track point tips are personal use items much like ear buds. These should be disposed of with each new user of the laptop. Used tips should not be redeployed to a customer. The textures of these devices are porous, not disinfectant friendly and could possibly harbor blood born pathogens.

Dispose of used track-point tips : 

9 Copyright © 2008 Accenture All Rights Reserved. Dispose of used track-point tips

Recap : 

10 Copyright © 2008 Accenture All Rights Reserved. Recap Educate our techs on protecting themselves Use hand sanitizer after handling customer facing laptops Use disinfectant wipes on laptops before working on them Wipe down returned loaner mice, keyboards and headphones Dispose and replace used track point tips before deployment Keep disinfectant items out in the open and encourage usage

Why are we doing this? : 

11 Copyright © 2008 Accenture All Rights Reserved. Why are we doing this? To promote a healthy workplace. To protect our people by reducing risk of illness.

References : 

12 Copyright © 2008 Accenture All Rights Reserved. References CDC. Norovirus: technical fact sheet. Atlanta, GA: US Department of Health and Human Services, CDC; 2006. Available at http://www.cdc.gov/ncidod/dvrd/revb/gastro/noro-factsheet.pdf. Blanton LH, Adams SM, Beard RS, et al. Molecular and epidemiologic trends of caliciviruses associated with outbreaks of acute gastroenteritis in the United States, 2000--2004. J Infect Dis 2006;193:413--21. Wu HM, Fornek M, Schwab KJ, et al. A norovirus outbreak at a long-term-care facility: the role of environmental surface contamination. Infect Control Hosp Epidemiol 2005;26:802--10. Barker J, Vipond IB, Bloomfield SF. Effects of cleaning and disinfection in reducing the spread of Norovirus contamination via environmental surfaces. J Hosp Infect 2004;58:42--9. Rutala WA, White MS, Gergen MF, Weber DJ. Bacterial contamination of keyboards: efficacy and functional impact of disinfectants. Infect Control Hosp Epidemiol 2006;27:372--7. Clay S, Maherchandani S, Malik YS, Goyal SM. Survival on uncommon fomites of feline calicivirus, a surrogate of noroviruses. Am J Infect Control 2006;34:41--3. Marks PJ, Vipond IB, Regan FM, Wedgwood K, Fey RE, Caul EO. A school outbreak of Norwalk-like virus: evidence for airborne transmission. Epidemiol Infect 2003;131:727--36. Kampf G, Grotheer D, Steinmann J. Efficacy of three ethanol-based hand rubs against feline calicivirus, a surrogate virus for norovirus. J Hosp Infect 2005;60:144--9. CDC. "Norwalk-like viruses": public health consequences and outbreak management. MMWR 2001;50(No. RR-9). Duizer E, Bijkerk P, Rockx B, De Groot A, Twisk F, Koopmans M. Inactivation of caliciviruses. Appl Environ Microbiol 2004;70:4538--43. * A list of cleaning products effective against norovirus approved by the Environmental Protection Agency is available at http://www.epa.gov/oppad001/list_g_norovirus.pdf.

Questions? : 

13 Copyright © 2008 Accenture All Rights Reserved. Questions? Q&A