logging in or signing up INDIVIDUAL INTERACTION AND SKILLS maarzzb Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1493 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: January 23, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript INDIVIDUAL INTERACTION AND SKILLS : INDIVIDUAL INTERACTION AND SKILLS Road to Successful Management… A SPECIAL DEDICATION : A SPECIAL DEDICATION to PROF.DIMPLE of the subject FOUNDATION OF HUMAN SKILLS NAME OF THE GROUP MEMBERS : NAME OF THE GROUP MEMBERS Komal (36) LAXMI (26) KHATUN (32) PRIYANKA (28) VANDANA (30) SONAL (34) INTRODUCTION : INTRODUCTION “I think soft skills are very important, more important than ever before. You could be a great performer by yourself, but being a people’s person is the most important trait to have to be a good manager” -BIRLA ABC OF SOFT SKILLS : ABC OF SOFT SKILLS Anything one can do competently Includes wide range of traits and qualities Skills relating to people issues Skills that enhance human relations HARD VS SOFT SKILLS : HARD VS SOFT SKILLS Hard Skills -essential core skills -includes work experience, educational skills, and technical skills -specialized skills Soft Skills -complement hard skills -help in building career -good indicator of job performance -trademark of organization's professionalism INTERPERSONAL SKILLS : INTERPERSONAL SKILLS Negotiation Skills Assertiveness Leadership Team Building and Team Work Communication Skills NEGOTIATION SKILLS : NEGOTIATION SKILLS Plays important role Need arises in situations of conflict Helps to resolve problems Aim is to explore the situation and find acceptable solution NEGOTIATION PROCESS : NEGOTIATION PROCESS Goals Trading Alternatives The relationship Expected outcomes The consequences Power Possible Situations NEGOTIATION STRATEGIES : NEGOTIATION STRATEGIES Compromising Forcing Avoiding Smoothing Confronting NEGOTIATION OUTCOMES : NEGOTIATION OUTCOMES Lose-Lose Outcome Lose-Win Outcome Win-Lose Outcome Win-Win Outcome TACTICS OF NEGOTIATION : TACTICS OF NEGOTIATION Neutral venue Seating Arrangement No unwanted observers Deadline for the resolution Homework before meeting Careful attention Make concessions Focus on the issue ASSERTIVENESS : ASSERTIVENESS Meaning -Process of expressing thoughts and feelings while asking what one wants in an appropriate way Characteristics -not afraid -Not uncomfortable saying “No” -Direct, honest, expressive -Confident, gain self-respect and make others feel important -High self-esteem LEADERSHIP : LEADERSHIP Meaning -the process of influencing and supporting others to work enthusiastically toward achieving objectives CHARACTERISTICS OF A GOOD LEADER : CHARACTERISTICS OF A GOOD LEADER Drive Intelligence Energy level and stress tolerance Optimistic COMMUNICATION SKILLS : COMMUNICATION SKILLS TRANSACTIONAL SKILLS EGO STATES CHARACTERISTICS OF EGO STATES CONCLUSION : CONCLUSION -both the skills, hard and soft plays an important role in the success of the firm -without Interpersonal skills the management is like an empty box THANK YOU : THANK YOU You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.
INDIVIDUAL INTERACTION AND SKILLS maarzzb Download Post to : URL : Related Presentations : Share Add to Flag Embed Email Send to Blogs and Networks Add to Channel Uploaded from authorPOINT lite Insert YouTube videos in PowerPont slides with aS Desktop Copy embed code: (To copy code, click on the text box) Embed: URL: Thumbnail: WordPress Embed Customize Embed The presentation is successfully added In Your Favorites. Views: 1493 Category: Education License: All Rights Reserved Like it (3) Dislike it (0) Added: January 23, 2009 This Presentation is Public Favorites: 0 Presentation Description No description available. Comments Posting comment... Premium member Presentation Transcript INDIVIDUAL INTERACTION AND SKILLS : INDIVIDUAL INTERACTION AND SKILLS Road to Successful Management… A SPECIAL DEDICATION : A SPECIAL DEDICATION to PROF.DIMPLE of the subject FOUNDATION OF HUMAN SKILLS NAME OF THE GROUP MEMBERS : NAME OF THE GROUP MEMBERS Komal (36) LAXMI (26) KHATUN (32) PRIYANKA (28) VANDANA (30) SONAL (34) INTRODUCTION : INTRODUCTION “I think soft skills are very important, more important than ever before. You could be a great performer by yourself, but being a people’s person is the most important trait to have to be a good manager” -BIRLA ABC OF SOFT SKILLS : ABC OF SOFT SKILLS Anything one can do competently Includes wide range of traits and qualities Skills relating to people issues Skills that enhance human relations HARD VS SOFT SKILLS : HARD VS SOFT SKILLS Hard Skills -essential core skills -includes work experience, educational skills, and technical skills -specialized skills Soft Skills -complement hard skills -help in building career -good indicator of job performance -trademark of organization's professionalism INTERPERSONAL SKILLS : INTERPERSONAL SKILLS Negotiation Skills Assertiveness Leadership Team Building and Team Work Communication Skills NEGOTIATION SKILLS : NEGOTIATION SKILLS Plays important role Need arises in situations of conflict Helps to resolve problems Aim is to explore the situation and find acceptable solution NEGOTIATION PROCESS : NEGOTIATION PROCESS Goals Trading Alternatives The relationship Expected outcomes The consequences Power Possible Situations NEGOTIATION STRATEGIES : NEGOTIATION STRATEGIES Compromising Forcing Avoiding Smoothing Confronting NEGOTIATION OUTCOMES : NEGOTIATION OUTCOMES Lose-Lose Outcome Lose-Win Outcome Win-Lose Outcome Win-Win Outcome TACTICS OF NEGOTIATION : TACTICS OF NEGOTIATION Neutral venue Seating Arrangement No unwanted observers Deadline for the resolution Homework before meeting Careful attention Make concessions Focus on the issue ASSERTIVENESS : ASSERTIVENESS Meaning -Process of expressing thoughts and feelings while asking what one wants in an appropriate way Characteristics -not afraid -Not uncomfortable saying “No” -Direct, honest, expressive -Confident, gain self-respect and make others feel important -High self-esteem LEADERSHIP : LEADERSHIP Meaning -the process of influencing and supporting others to work enthusiastically toward achieving objectives CHARACTERISTICS OF A GOOD LEADER : CHARACTERISTICS OF A GOOD LEADER Drive Intelligence Energy level and stress tolerance Optimistic COMMUNICATION SKILLS : COMMUNICATION SKILLS TRANSACTIONAL SKILLS EGO STATES CHARACTERISTICS OF EGO STATES CONCLUSION : CONCLUSION -both the skills, hard and soft plays an important role in the success of the firm -without Interpersonal skills the management is like an empty box THANK YOU : THANK YOU