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Helen Ross McNabb Center Mission and Vision:

Helen Ross McNabb Center Mission and Vision Our mission is simple: Improving the lives of the people we serve. Our vision is to provide a regional system of behavioral health treatment, rehabilitation, and support services that improves the lives and well-being of those persons in the community who suffer from the most impairing disorders and the most difficult of social circumstances.

Prescriber Licenses:

Prescriber Licenses

Prescriber Licenses:

Prescriber Licenses

Prescriber Licenses:

Prescriber Licenses

Prescriber Licenses:

Prescriber Licenses

Prescriber Licenses:

Prescriber Licenses

PowerPoint Presentation:

Tony Murchison (865) 637-9711 201 W. Springdale Ave.

PowerPoint Presentation:

Tony N. Murchison 201 W. Springdale Ave. (865) 637-9711

PowerPoint Presentation:

Helen Ross McNabb Compliance Information The Helen Ross McNabb Center, Inc. is committed to providing health care services with integrity. We will conduct business in an ethical and responsible manner. We believe our employees should be able to voice their concerns about important workplace issues such as: Code of Conduct Violations Falsification of Documentation HIPAA Violations Fraudulent Billing and Coding Practices If you witness any questionable activity Re: Corporate Compliance Notify your supervisor or Notify our Corporate Compliance Officer Paula Hudson Phone : 541-6676 ext. 3064 Email : Paula.Hudson@mcnabb.org Mail : 201 W. Springdale Ave. Knoxville, TN 37917 Re: HIPPA Notify our Privacy Officer Paula Hudson Phone : 541-6676 ext. 3064 Email : Paula.Hudson@mcnabb.org Mail : 201 W. Springdale Ave. Knoxville, TN 37917 Employees: Call our Hotline 1-888-695-1558 (anonymously) Go to CenterNet to the Corporate Compliance link and submit anonymously Any method of reporting is kept in confidence.

Clients of the Helen Ross McNabb Center have the following Rights::

Clients of the Helen Ross McNabb Center have the following Rights: Right to be Informed about the Right to Consent and any limitations Right to Dignity and Respect Privacy during sessions/appointments Receive treatment in the best setting Protection from neglect, physical, verbal, and/or emotional abuse; and all forms of exploitation Right to Treatment and Plan Involvement in treatment planning Receive appropriate treatment Be informed of all treatment options Confidentiality Right to have information and services received kept private, unless otherwise stated by law or permission is granted Right to be kept informed of clinical file content

Client Rights, Continued:

Client Rights, Continued Civil Rights Assisted by the facility in the exercise of civil rights Participate, or refuse to participate, in community activities Receive services without regard to race, color, national origin, religion, sex, sexual preference, age, or ethnic background Refuse treatment (including medications) unless it will endanger themselves or others Be free of any requirements to perform any services that are Ordinarily Performed by Facility Staff Voice Grievance with freedom from restraint interference, coercion, discrimination, or reprisal Exercise Advance Medical Directives

Client Responsibilities:

Client Responsibilities Treat staff with consideration and respect Come to appointments/sessions on time Call and cancel appointments if unable to come Provide treating staff with all information relative to treatment and/or treatment planning Follow all agreed upon treatment recommendations, including medications if prescribed Let the staff know if unsatisfied with treatment

Staff Code of Ethics:

Staff Code of Ethics Helen Ross McNabb Center is committed to a belief in the dignity and worth of the individual human being Respect to duties, clients, other service providers, and the public Maintain client confidentiality Assurance that the client is receiving the necessary treatments and services Inform the client of important treatment information Relationship between client and staff remains professional

Rights of Person Served: Client Inquiry and Appeal:

Rights of Person Served: Client Inquiry and Appeal Discuss issue with case manager, therapist, or program supervisor first (optional) Complete a client “Inquiry or Appeal Report” form OR call the Inquiries and Appeals Reviewer to file by phone The inquiry or appeal will be forwarded to appropriate administrative staff member, who will initiate an investigation into the allegation Written notice of the findings will be mailed to person filing the inquiry or appeal If dissatisfied, follow directions for internal appeal included in the response letter

Tobacco Policy:

Tobacco Policy Smoking and use of tobacco products is prohibited: At all facilities In company vehicles Employees who choose to smoke or use tobacco products must: Do so within the designated smoking areas (designated by appropriate signage) Do so on regularly scheduled breaks or meal periods Applies to employees, clients, and visitors

Helen Ross McNabb Center is a Drug Free Workplace:

Helen Ross McNabb Center is a Drug Free Workplace Any employee: Found possessing, manufacturing, dispensing, distributing, using, selling, trading, or under the influence of illegal drugs Appearing intoxicated and mentally and/or physically impaired Unable to safely and/or satisfactorily perform assigned duties Will be subject to disciplinary action

Privacy Practices:

Privacy Practices The Helen Ross McNabb Center is required to maintain the privacy of all health information Uses and disclosure of your health information: For Treatment To file a claim for Payment of services Health Care Operations : conduct quality assessment and improvement, care coordination, accreditation, etc. Authorizations : can share your protected health information to a person with a written authorization from client Personal Representative : disclosed to family member or friend to help with your health care, only with your authorization Plan Sponsors : disclosed to insurance Underwriting : activities related to creation, renewal, or replacement of a health insurance contract 1 of 3

Privacy Practices:

Privacy Practices Uses and disclosure of your health information (cont.): Marketing : you may be contacted with health-related services or treatment alternatives; you may opt out Research (in limited circumstances) As Required by State or Federal Law Court or Administrative Order , subpoena, or other lawful process Victim of Abuse : reasonable assumption of abuse, neglect, domestic violence, or other crimes; to avert a serious threat to your health or safety or the health or safety of others Military Authorities : Armed forces personnel’s information may be disclosed to Military authorities or authorized federal officials as required for lawful intelligence, counterintelligence, and other national security issues 2 of 3

Privacy Practice:

Privacy Practice Individual rights Access : right to look at or get copies of own protected health information Accounting : if requesting protected health information, the list will contain any disclosures other than treatment, payment, health care operations, and other certain activities Request disclosure restrictions on protected health information; if granted, it must be in writing and signed by an authorized person Request confidential communication about protected health information Request amends to protected health information; must be in writing

Privacy Practice:

Privacy Practice Confidentiality of substance abuse records Protected by federal law and regulations: Disclosure of your attendance to people outside the program Disclosure of information identifying you as an alcohol or drug abuser Exceptions Signed authorization Court order To medical personnel for a medical emergency To qualified personnel for research, audit, or program evaluation You threaten to commit a crime at the program or against a person who works for the program

Privacy Practice:

Privacy Practice Questions and complaints: Written complaint to the U.S. Department of Health and Human Services (address provided upon request) Privacy Officer at Helen Ross McNabb: (865) 637-9711 201 W. Springdale Avenue, Knoxville, TN 37917 There will be no retaliation in any way for choosing to file a complaint

TennCare Transportation:

TennCare Transportation Requests need to be scheduled at least 6 days before your appointment Call your regional CSA TennCare Transportation office Between 8:30am and 4:30pm, Monday-Friday Have available: Social Security number Birthdate Home address and telephone number Date, time, and address of appointment If you need to be seen sooner than 6 days, have the therapist call on your behalf Discharges are scheduled the day of discharge

TennCare Help Lines:

TennCare Help Lines Crisis Information Line: suicidal 1-800-809-9957 Family Assistance Service Center: questions about your TennCare 1-866-311-4287 TennCare Advocacy program: trouble with TennCare English: 1-800-722-7474 Spanish: 1-800-254-7568 TTY/TDD: 1-800-772-7647 TennCare Shelter Enrollment Project 1-800-413-2714 Tennessee Health Options Hotline: uninsured or losing TennCare benefits 1-888-486-9355 TennCare Partners Advocacy Line: help with mental health or substance abuse 1-800-758-1638

Issues Getting Your Medication? :

Issues Getting Your Medication? Doctor did not ask TennCare to ok your medication? 1-800-639-9156 Want to appeal the decision to not ok your medication? 1-800-878-3192 Were treated unfairly? 1-866-311-4287 Need help filing a complaint? 1-800-669-1851 TDD: 1-800-772-7647 Spanish: 1-800-254-7568

NOTICE:

NOTICE To report Abuse and Neglect, including self-neglect, of an adult call the Tennessee Division of Adult Protective Services (APS) toll-free hotline at: 1-888-APS-TENN (1-888-277-8366) The local district attorney’s office telephone: 865.215.4466 Any person, regardless of age, who may be a victim of domestic violence, may call: Nationwide Domestic Violence Hotline 1-800-799-SAFE (7233) or 1-800-787-3224 (TTY) or Tennessee Domestic Violence Hotline 1-800-356-6767 Any teen involved in a relationship that includes dating violence may also call the Nationwide Domestic Violence Hotline or the National Teen Dating Abuse Helpline for immediate assistance at 1-866-331-9474

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