Presentation Transcript
COMMUNICATION SKILLS :COMMUNICATION SKILLS
OBJECTIVE: :OBJECTIVE: Understand the significance of clear, accurate communication
WHAT IS COMMUNICATION :WHAT IS COMMUNICATION An attempt to share meaning by transmitting messages among people
A means to share ideas, messages or attitudes that produce a degree of understanding between a sender or receiver
Allows people to know and understand their objective, role, obstacles and resources
COMMUNICATION PROCESS MODEL :COMMUNICATION PROCESS MODEL
TYPES OF COMMUNICATION :TYPES OF COMMUNICATION Verbal
Non – verbal – tonal
- visual
NON – VERBAL COMMUNICATION :NON – VERBAL COMMUNICATION Visual
Tactile
Vocal
Time and Space (spacial) 93% of all communication is ……Non- verbal
MEANS OF NON-VERBAL COMMUNICATION :MEANS OF NON-VERBAL COMMUNICATION Visual
Image
Facial expression
Eye contact
Posture
Gesture Tactile
Touch
Continued…. :Continued…. Vocal
Pitch
Pace
Tone
Rhythm Spacial
Body closeness
BARRIERS TO COMMUNICATION :BARRIERS TO COMMUNICATION Poor listening skills
Muddled Messages
Interruptions
Physical distractions Emotional barriers
Gender
Cultural barrier
Language barriers
SUMMARYGood Communicators…. :SUMMARYGood Communicators…. Know what they want to say
Establish and maintain relationships
Understand others perspective
Active listeners
Understand and clarify messages
Slide 12:“SEEK FIRST TO UNDERSTAND
THEN TO BE UNDERSTOOD”
THANK YOU !!! :THANK YOU !!!