communication skills

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By: ghanim.mutair (21 month(s) ago)

Its amazing

By: neha.arora (23 month(s) ago)

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By: irbis (23 month(s) ago)

please, send it on e-mail: irbis-ai@mail.ru

Presentation Transcript

COMMUNICATION SKILLS : 

COMMUNICATION SKILLS

OBJECTIVE: : 

OBJECTIVE: Understand the significance of clear, accurate communication

WHAT IS COMMUNICATION : 

WHAT IS COMMUNICATION An attempt to share meaning by transmitting messages among people A means to share ideas, messages or attitudes that produce a degree of understanding between a sender or receiver Allows people to know and understand their objective, role, obstacles and resources

COMMUNICATION PROCESS MODEL : 

COMMUNICATION PROCESS MODEL

TYPES OF COMMUNICATION : 

TYPES OF COMMUNICATION Verbal Non – verbal – tonal - visual

NON – VERBAL COMMUNICATION : 

NON – VERBAL COMMUNICATION Visual Tactile Vocal Time and Space (spacial) 93% of all communication is ……Non- verbal

MEANS OF NON-VERBAL COMMUNICATION : 

MEANS OF NON-VERBAL COMMUNICATION Visual Image Facial expression Eye contact Posture Gesture Tactile Touch

Continued…. : 

Continued…. Vocal Pitch Pace Tone Rhythm Spacial Body closeness

BARRIERS TO COMMUNICATION : 

BARRIERS TO COMMUNICATION Poor listening skills Muddled Messages Interruptions Physical distractions Emotional barriers Gender Cultural barrier Language barriers

SUMMARYGood Communicators…. : 

SUMMARYGood Communicators…. Know what they want to say Establish and maintain relationships Understand others perspective Active listeners Understand and clarify messages

Slide 12: 

“SEEK FIRST TO UNDERSTAND THEN TO BE UNDERSTOOD”

THANK YOU !!! : 

THANK YOU !!!