Communication and Collaboration

Communication & Collaboration : 

Communication & Collaboration Lisa Dubuc, DIG110 Introduction to Web Technology An Introduction to Social Media

E-Mail Systems : 

E-Mail Systems E-mail one of the most popular online communication tools Used by individuals Indispensable for businesses Volume of daily e-mail exceeds the number of pieces of paper mail handled by major postal systems Problems include Unnecessary personal, forwarded mail Spam 2

E-Mail Systems : 

E-Mail Systems E-Mail Protocols SMTP-Simple Mail Transfer Protocol used to send e-mail. POP3 –Post Office Protocol used to receive e-mail HTTP server- Hypertext Transfer Protocol – for receiving e-mail IMAP4-Internet Messaging Access Protocol to receive e-mail 3

E-Mail Systems : 

E-Mail Systems E-Mail Addresses User ID Host name

E-Mail Systems : 

E-Mail Systems 5

Social Media : 

Social Media Social media includes online tools that allow people to communicate, collaborate, and share over the Internet Newsgroups, Usenet network, and Web-based discussion groups, wikis, and weblogs are (like e-mail) examples of asynchronous communication Sender and recipient are not required to be online at the same time 6

Social Media : 

Social Media List Serve or Mailing List A form of discussion taking place via your –email Four types of list serves Open-anyone any subscriber can send a message Moderated-messages go through moderator first Announcement-you receive a message, but can not respond Digest-People send the messages then they come back in groups 7

Social Media : 

Social Media List Serve or Mailing List A form of discussion taking place via your –email Four types of list serves Open-anyone any subscriber can send a message Moderated-messages go through moderator first Announcement-you receive a message, but can not respond Digest-People send the messages then they come back in groups 8

List Serve – How it Works : 

List Serve – How it Works 9

Social Media : 

Social Media Newsgroups Usenet is an electronic bulletin board system Individual bulletin boards are called newsgroups Newsgroups are hosted by NNTP servers Host own newsgroups and subscribes to newsgroups hosted on other servers Newsgroup postings are read by NNTP clients Configure e-mail client to read newsgroup messages Download a newsreader NNTP client 10

Social Media : 

Social Media 11

Social Media : 

Social Media Newsgroups Each newsgroup has a unique name that identifies it Names are multilevel, each level provides more detail about the purpose of the newsgroup Access newsgroups from some Web sites such as Google Groups 12

Social Media : 

Social Media Text and Multimedia Messaging Short Message Service (SMS) – text messaging Multimedia Messaging Service (MMS) – messages with audio and video 13

Social Media : 

Social Media Chat, Web-Based, and Instant Messaging Online synchronous communications Parties must be online at the same time Web-based chat uses Web browser instead of special client Often hosted by general consumer portals, such as Yahoo! (Yahoo! Messenger) Used by commercial sites for customer service Private means of exchanging real-time messages with others 14

Social Media : 

Social Media Blogging and Micro-blogging Blogs are highly popular and powerful tools for sharing thoughts and ideas across a wide spectrum of interests and audiences You can locate existing blogs, or publish your own Micro-blogging resembles a combination of blogging and instant messaging Broadcasting brief messages to public

Social Media : 

Social Media Social networking sites allow individuals to create online personal and professional networks Personal MySpace.com Facebook Friendster Professional LinkedIn.com Ryze.com Spoke Chapter 4: Communicating Online 16

Social Media : 

Social Media Collaboration and Sharing Wikis consist of Web pages whose content can be edited, supplemented, or deleted by authorized users Wikipedia Google Sites PB Works WetPaint Chapter 4: Communicating Online

Social Media : 

Social Media Collaboration and Sharing Social Bookmarking sites (also called social tagging sites) allow users to post a Web page favorite or bookmark to a public Web site and then tag the bookmark with keywords Chapter 4: Communicating Online 18

Social Media : 

Social Media Collaboration and Sharing Content sharing sites allow users to recommend their favorite news story or other Web content by clicking a link on a Web page Digg Mixx Reddit Technorati People go online to manage their photo and video collections Flickr Picasa Photobucket Shutterfly YouTube Chapter 4: Communicating Online 19

Social Media : 

Social Media Collaboration and Sharing Social opinion sites contain user reviews for a product, movie, book, travel accommodations, local restaurant, or local service provider 20

Social Media : 

Social Media Virtual Meeting Software/Desktop Sharing Applications (text, file exchange, voice, whiteboard) WebEx Horizon Wimba Collaboration Suite YUGMA (free web conferencing) Adobe Connect or connect now 21

Social Media : 

Social Media Document Collaboration & Sharing (create and share documents online) Google Docs 22

Social Media : 

Social Media Document Collaboration & Sharing (create and share documents online) Adobe Buzzword (BETA) 23

Questions? : 

24 Questions?