Outsourcing and theelusive Win-Win :
Outsourcing and theelusive Win-Win Outsourcing deals are long term
Success is trust based
Participants change over time
Results become numbers (SLA) based
The numbers are technically based
The rules of the game change
A feeling that ‘something isn’t right’
What’s needed? :
What’s needed? A measurement of the Supplier/ customer relationship
It must...
Be easy to operate
Reveal motivations and key needs
Enable understanding at all levels
Be the driver for ‘Action This Day’
The Stakeholders. :
The Stakeholders.
Customer vectors :
Customer vectors
Graphical illustration :
Graphical illustration
Measuring Customer Engagement :
Measuring Customer Engagement
TripleIC Ltd. :
TripleIC Ltd. "We help you keep your most valuable customers.“
www.tripleic.com