why information management is important

Slide 1: 

Reaping Major Business Benefits through Better Information Management April 2009

Information Management Functionality : 

Information Management Functionality Document and Forms Management Collaboration (team working or externally) Task, Resource and Plan Management Internet Site Management Management Reporting Data Management

“Any colour, as long as it’s black” - 1908 : 

“Any colour, as long as it’s black” - 1908 Times have changed: More collaborative working More applications and better IT Uncontrolled publication and email More workers are knowledge workers Customers have increased expectations Increased regulation Globalisation and diversity The internet

This has led to: : 

This has led to: Information doubling every 3 years – 2003 now increasing 10 fold every 5 years! Knowledge workers increasing – 37 per cent of all jobs to 43 per cent in last twenty years

How have companies responded? : 

How have companies responded? Companies are generally competent at managing data (eg, CRM, finance), but not at sharing it Companies are generally very bad at managing other types of information (forms, documents, email etc) Information is dumped in different silos, (email, networks, PCs) or on paper which is hard to retrieve There’s always been too much information, but now the problem is unmanageable for a lot of companies – it’s “filter failure”.

Information is like food : 

Information is like food Choice and diversity is good, but you only want a certain amount on your plate at any one time. And you want to know what you are eating is in date And you want to know where it’s come from

Gartner Research : 

Gartner Research “Information Workers spend up to 30% of their working day looking for information they need” Source: Gartner

Problems with Information Mis-management : 

Problems with Information Mis-management Inefficiencies and slow response Mistakes Poor customer service Risk of data loss, H&S issues, legal action Ineffective sales Teams not working as teams Management have no picture of their business Decisions based on incomplete information

Example : Dealing with a customer query : 

Example : Dealing with a customer query CRM Sage N:\Tech Docs S:\cust docs email Paper lists “Fred’s Head”

Typical Information Intensive Processes : 

Typical Information Intensive Processes Marketing – lead generation, advertising, formulating new products and services Sales – bidding for new work, managing customers etc Operations/Projects – undertaking new projects, producing products Support/Maintenance – looking after existing customers, maintaining assets Management – overseeing the whole business, making high level decisions Administration – finance, HR, QA etc

What do companies do in response? : 

What do companies do in response? Hire people to move information around (document controllers, clerks, administrators) Continue to see technology as the answer – replace old systems with new ones Accept it as a fact of life – after a while inefficiencies just aren’t noticed.

What Should Companies Do? : 

What Should Companies Do? Long term planning Immediate small steps Information platform Better use of what you have Requires an holistic view of the company and its business processes and expert guidance NetMonkeys assist our customers to do this.

Customer examples : 

Customer examples Housebuilder– supporting and improving their sales process with simple workflowed form Building improvement – better sales co-ordination and lower office admin through information sharing Construction company – major improvements of their project document processes Concert Promoter – information portal, external distribution of event information NetMonkeys – information portal for new venture

The Long Term Solution : 

The Long Term Solution CRM Sage CRM & Sage data Tech Docs Customer Docs Tasks Support Calls/Issues Email correspondence Fred’s head?

An ideal future? : 

An ideal future?

An ideal future? : 

An ideal future?

Slide 17: 

Technology Foundations Added Business Advantage and Adaptability NetMonkeys’ Service Offerings