Confusing Questions :
Confusing Questions Clarify
Paraphrase
Refocuse Let me check I understand. Are you asking?
Well, it all depends what you mean by …
Coul you be a little more specific?
Hostile Questions :
Hostile Questions Redirect
Redirect to the group
Ignore That’s a very interesting question. Could I ask what your own view is?
Anyone like to comment on that?
What if somebody :
What if somebody Whispers during your talk
Interrupts with an
irrelevant question
Challenges you on a factual point
Asks a difficult question at the end Stop talking, look at them and wait for them to finish
Say you will deal with that point later
Say they might me right and you will check later
Redirect to the questioner or group