Presentation Transcript
SALES TARGET AT KNB BANK :SALES TARGET AT KNB BANK CASE STUDY
OVERVIEW OF CASE STUDY :OVERVIEW OF CASE STUDY INTRODUCTION TO KNB BANK
GROWING PRIVATE SECTOR BANK.
SAFE AND SECURE BANKING.
ENTERED INTO JOINT VENTURE WITH A UK BASED INSURANCE COMPANY.
PROBLEMS WITH TIRUPUR BRANCH :PROBLEMS WITH TIRUPUR BRANCH UNDER PERFORMANCE
LOW CUSTOMER SATISFACTION
LACK OF EMPLOYEE PARTICIPATION
PROBLEMS WITH MANAGEMENT
APPROACH BY KNB BANK :APPROACH BY KNB BANK APPOINTMENT OF NEW MANAGER
FIXED TARGETS FOR THE BRANCH
JOINT VENTURE WITH SECURE INSURANCE SERVICES.
Slide 5:DIVERSIFICATION
HUGE GROWTH OF INSURANCE SECTOR
COMPETITIVE EDGE
MEETING :MEETING DISCUSSED BRANCH PROBLEM
BANK’S FORAY INTO INSURANCE SECTOR
ADDITIONAL RESPONSIBILITIES TO EMPLOYEES
LITTLE EMPLOYEE PARTICIPATION
MEETING :MEETING
OUTCOMES OF MEETING :OUTCOMES OF MEETING ENFORCEMENT OF SALES TARGET .
JOB ENLARGEMENT OF EMPLOYEES.
NO SUBSTANTIAL INPUTS FROM EMPLOYEES
RESENTMENT AMONG EMPLOYEES
ACTION PLAN WAS REJECTED BY EMPLOYEES
OUTCOMES OF MEETING :OUTCOMES OF MEETING
QUESTIONS FOR DISCUSSIONS :QUESTIONS FOR DISCUSSIONS RAJ MALHOTRA ENCOURAGED EMPLOYEEPARTICIPATION IN THE DECISION MAKING PROCESS OF HIS BRANCH
Slide 12:TO COPE UP WITH THE NEW CHALLENGE
INCREASE IN DOMAIN KNOWLEDGE OF FINANCIAL PRODUCTS
EMPLOYEES MISSED THE OPPORTUNITY TO EXPRESS THEIR VIEWS.
INNOVATIVE IDEAS FROM THE SUBORDINATES
ABLE TO CONCLUDE MEETING/AGENDA IN AN EFFICIENT MANNER
EFFECTIVE WAY OF COMMUNICATION
QUE2 :QUE2
Slide 14:MAKE THE TWO WAY COMMUNICATION
COACHING, MENTORING
EXAMPLES OF CORPORATES WHICH ARE IN DIVERSIFICATION
MAKE EMPLOYEES AWARE OF MISSION AND VISSION OF BANK
FEEDBACK FROM EMPLOYEES THROUGH A RESULT ORIENTED WAY
4Cs
Q3 :Q3
Slide 16:MAKE AN ACTION PLAN FROM ALL THE EMPLOYEES OF THE BANK
ABILITY TO DO WORK THROUGH THE OTHERS
MAKE THE QUESTIONNIARE TO JUDGE THE SKILLS OF EMPLOYEES
BENEFITS OF EMPLOYEE PARTICIPATION :BENEFITS OF EMPLOYEE PARTICIPATION
Employee Engagement :Employee Engagement Opps for upward
feedback Feeling informed Mgt commitment to
organisation Manager’s fairness
re: issues Treating employees
With respect Engagement Performance Intention to Stay