SALES TARGET AT KNB BANK

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SALES TARGET AT KNB BANK : 

SALES TARGET AT KNB BANK CASE STUDY

OVERVIEW OF CASE STUDY : 

OVERVIEW OF CASE STUDY INTRODUCTION TO KNB BANK GROWING PRIVATE SECTOR BANK. SAFE AND SECURE BANKING. ENTERED INTO JOINT VENTURE WITH A UK BASED INSURANCE COMPANY.

PROBLEMS WITH TIRUPUR BRANCH : 

PROBLEMS WITH TIRUPUR BRANCH UNDER PERFORMANCE LOW CUSTOMER SATISFACTION LACK OF EMPLOYEE PARTICIPATION PROBLEMS WITH MANAGEMENT

APPROACH BY KNB BANK : 

APPROACH BY KNB BANK APPOINTMENT OF NEW MANAGER FIXED TARGETS FOR THE BRANCH JOINT VENTURE WITH SECURE INSURANCE SERVICES.

Slide 5: 

DIVERSIFICATION HUGE GROWTH OF INSURANCE SECTOR COMPETITIVE EDGE

MEETING : 

MEETING DISCUSSED BRANCH PROBLEM BANK’S FORAY INTO INSURANCE SECTOR ADDITIONAL RESPONSIBILITIES TO EMPLOYEES LITTLE EMPLOYEE PARTICIPATION

MEETING : 

MEETING

OUTCOMES OF MEETING : 

OUTCOMES OF MEETING ENFORCEMENT OF SALES TARGET . JOB ENLARGEMENT OF EMPLOYEES. NO SUBSTANTIAL INPUTS FROM EMPLOYEES RESENTMENT AMONG EMPLOYEES ACTION PLAN WAS REJECTED BY EMPLOYEES

OUTCOMES OF MEETING : 

OUTCOMES OF MEETING

QUESTIONS FOR DISCUSSIONS : 

QUESTIONS FOR DISCUSSIONS RAJ MALHOTRA ENCOURAGED EMPLOYEEPARTICIPATION IN THE DECISION MAKING PROCESS OF HIS BRANCH

Slide 12: 

TO COPE UP WITH THE NEW CHALLENGE INCREASE IN DOMAIN KNOWLEDGE OF FINANCIAL PRODUCTS EMPLOYEES MISSED THE OPPORTUNITY TO EXPRESS THEIR VIEWS. INNOVATIVE IDEAS FROM THE SUBORDINATES ABLE TO CONCLUDE MEETING/AGENDA IN AN EFFICIENT MANNER EFFECTIVE WAY OF COMMUNICATION

QUE2 : 

QUE2

Slide 14: 

MAKE THE TWO WAY COMMUNICATION COACHING, MENTORING EXAMPLES OF CORPORATES WHICH ARE IN DIVERSIFICATION MAKE EMPLOYEES AWARE OF MISSION AND VISSION OF BANK FEEDBACK FROM EMPLOYEES THROUGH A RESULT ORIENTED WAY 4Cs

Q3 : 

Q3

Slide 16: 

MAKE AN ACTION PLAN FROM ALL THE EMPLOYEES OF THE BANK ABILITY TO DO WORK THROUGH THE OTHERS MAKE THE QUESTIONNIARE TO JUDGE THE SKILLS OF EMPLOYEES

BENEFITS OF EMPLOYEE PARTICIPATION : 

BENEFITS OF EMPLOYEE PARTICIPATION

Employee Engagement : 

Employee Engagement Opps for upward feedback Feeling informed Mgt commitment to organisation Manager’s fairness re: issues Treating employees With respect Engagement Performance Intention to Stay