Emotional intelligence

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Submitted by:- Naresh Kumar FT-11-1077 Emotional intelligence

Emotional intelligence: 

Emotional intelligence Emotional Intelligence - EQ - is a relatively recent behavioral model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'. Emotional Intelligence is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service.

Part one THE EMOTIONAL BRAIN: 

Part one THE EMOTIONAL BRAIN C hapter 1:-What are emotions for? C hapter 2:-Anatomy of and Emotional hijacking -In this chapter ‘ D aniel goleman’ Citing the scientific studies done on various aspects of emotion and behavior. - He presents the physical, chemical and social elements that shape emotional responses . - limbic brain can overwhelm or hijack the body to respond to a perceived threat while bypassing the neocortex.

Part two THE NATURE OF EMOTIONAL INTELLIGENCE: 

Part two THE NATURE OF EMOTIONAL INTELLIGENCE Chapter 3:- When smart is dumb Chapter 4:- know thyself In chapter 3,Emotional Intelligence is a meta-ability, a set of skills that provide a key advantage in reaching one's goals and handling adversities. In chapter 4,University of New Hampshire, names three styles of handling one's emotions: the self-aware, the engulfed, and the accepting. The self-aware experience and control their emotions so that they remain on an even keel. At the end of Chapter 4, in a section called “Plumbing the Unconscious,” he writes that you may be more attuned to emotional mind’s special symbols such as metaphors, similes, poetry, songs and fables..

Chapter 5 & 6: 

Chapter 5 & 6 Chapter 5:- Passion’s slaves Chapter 6:- The master aptitude Chapter 5, “Passion’s Slaves”, states that emotional disorders need pharmacological help. However, there are certain disorders like manic-depression where the patient never feels any need for medication. And This chapter explores the extreme emotions of anger/rage, worry/anxiety, and melancholy/depression and strategies for shortening their hold on people. Chapter 6, ,” Goleman highlights importance of emotional traits such as enthusiasm and persistence. He says that most of the Asian students show better record of success than their white counterparts, not for their IQ level but persistence to improve their weaknesses .

CHAPTER 7 & 8: 

CHAPTER 7 & 8 Chapter 7:- The Roots of Empathy Chapter 8:- The Social arts Chapter 7,Empathy is a key part of emotional intelligence. The lack of this skill is evident in psychopaths, rapists and child molesters. Psychologist Robert Rosenthal developed a test for empathy, the Profile of Nonverbal Sensitivity . Chapter 8, Being able to control one's own emotions enables one to manage the emotions of others and thus to handle relationships. As children grow, they are taught which emotions to express and when to express them.

PART THREE EMOTIONAL INTELLIGENCE APPLIED: 

PART THREE EMOTIONAL INTELLIGENCE APPLIED Chapter 9:- Intimate Enemies Chapter 10:- Managing with heart In chapter 9,  summarize research on the emotional development of boys and girls and found that girls learn language faster than boys, and therefore become more skilled at expressing and reading emotions. Deals with the role of emotion in marital life. It focuses upon the amount of expressive emotions that each sex makes during different times of their lives. In chapter 10, “Managing with Heart,” Goleman quotes a study conducted on a group where each member is a star in the academic IQ test results. The results were astonishing. Some proved excellent and others yielded average or even below average results in an emotional intelligence test.

Chapter 11: 

Chapter 11 Chapter 11:- Mind and Medicine “Mind and Medicine,” Goleman summarizes a recent research on the relationship between health and the emotions. Among many interesting findings reported in this chapter one is the following: “A network of researchers is finding that the chemical messengers that operate most extensively in both brain and immune system are those that are most dense in neural areas that regulate emotion.”

PART FOUR WINDOWS OF OPPORTUNITY: 

PART FOUR WINDOWS OF OPPORTUNITY Chapter 12:- The Family crucible Chapter 13:- Trauma and Emotional Relearning Chapter 14:- Temperament is not destiny In chapter 12, Goleman writes that the Children learn emotional skills at home that affect them their entire lives. In chapter 13, Goleman observes that when you face trauma you may end in biological problems. But the problem becomes severe when you are put in an uncontrollable stress. In chapter 13, Temperament is the mood or emotional range that one tends to maintain.  And the four temperamental types are: timid, bold, upbeat and melancholy.

PART FIVE EMOTIONAL LITERACY: 

PART FIVE EMOTIONAL LITERACY Chapter 15:-The cost of Emotional illiteracy Chapter 16:- Schooling the Emotions In chapter 15,Emotional illiteracy, is more than immaturity, it may account for the global statistics on teenagers suffering from: withdrawal and social problems, anxiety and depression, attention deficit and thinking problems, and delinquent and aggressive behavior. In chapter 16, Education involves prevention courses, basically courses focused on preventing suicide, drug use and other problems by training children at critical stages how to recognize, read and respond to emotions.