EOM8PP-13

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Chapter 13 : 

Chapter 13 Teams, Groups, and Teamwork Essentials of Management Andrew Dubrin 8e South-Western Cengage Learning

Self-Managed Work Teams : 

2 Responsible for an entire work process or segment that delivers a product or service Members are typically generalists, and receive training in team skills Empowered to share many management and leadership functions High caliber employees required Self-Managed Work Teams

Project Teams : 

3 Project Teams Do not follow typical chain of command Staffed with people from functions Project managers coordinate people and material needed for mission Members can be from same or different functions A task force is a smaller project working against a deadline

Cross-Functional Team : 

4 Cross-Functional Team Blends the talents from different specialties to accomplish a task Members must develop broad perspective Typical purpose is product development Team leader needs technical and process skills Collaboration within group is needed

Top ManagementTeams : 

5 Top ManagementTeams The team makes big decisions collaboratively to function as true team. A few companies use co-CEO setup, with separate responsibilities for both. Power can be shared by one executive being CEO and the other chairperson. Criticism: one executive should have final say.

Virtual Teams : 

6 Virtual Teams Collaborate electronically rather than face to face meetings. Collaboration software and videoconferencing are quite helpful. Intranet might be used for the project. Useful for cross-cultural teams and geographically dispersed workers. Trusting each other is crucial.

Characteristics of Effective Work Group : 

7 Characteristics of Effective Work Group Enriched job design A feeling of empowerment Interdependence of tasks and rewards Right mix and size (small enough to be fed on two large pizzas!) Emotional intelligence (build relationships, manage emotion well)

Characteristics of Effective Work Group, continued : 

8 Characteristics of Effective Work Group, continued Support for the work group Effective processes within the group (such as high team spirit) Follows processes and procedures Familiarity with jobs, coworkers, and the environment (relevant experience is helpful) Effective leadership is key supplement.

Stages of Group Development : 

9 Stages of Group Development Stage 1: Forming (learn the tasks) Stage 2: Storming (shakedown period, often with coalitions and cliques) Stage 3: Norming (group standards of conduct emerge) Stage 4: Performing (focus on tasks) Stage 5: Adjourning (goodbye for now)

Managerial Actions for Building Teamwork : 

10 Managerial Actions for Building Teamwork Agree on what constitutes success. Compete against external enemy. Promote the norm of collaboration, including use of teamwork words. Use consensus decision-making. Feed group new information. Use some in-group jargon.

Managerial Actions to Promote Teamwork, continued : 

11 Managerial Actions to Promote Teamwork, continued Minimize micromanagement Reward team as well as individuals. Publish team book with one-page biographies. Show respect for team members. Send members to outdoor training (cooking gourmet meals is in). Pick and choose from tactics 1-11.

Task-Related Aspects of Team Play : 

12 Task-Related Aspects of Team Play Possess and share technical expertise. Assume responsibility for problems. Be willing to commit to team goals. Be able to see the big picture. Be willing to ask tough questions. Be willing to try something new.

People-RelatedAspects of Team Play : 

13 People-RelatedAspects of Team Play Trust team members. Share credit. Recognize the interests and achievements of others. Listen actively and share information. Give and receive criticism. Don’t rain on his or her parade.

Potential Problems of Team and Groups : 

14 Potential Problems of Team and Groups Group polarization (may shift to extreme position) Social loafing (shirking responsibility) Limited accountability (group is rarely blamed for failures) Career retardation (some individualism needed for career success)

Positive Consequences of Conflict : 

15 Positive Consequences of Conflict In limited doses conflict can increase: Creativity (Talents and abilities rise.) Effort (Spurred to new heights of performance.) Diagnostic information (What went wrong?) Group cohesion (A nice fight helps.)

Methods of ConflictResolution : 

16 Methods of ConflictResolution Forcing (dominate other side) Accommodation (appease other side) Sharing (results in compromise) Collaboration (win-win to fully satisfy both sides; confrontation and problem solving) Avoiding (indifference to both parties)

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