L2Networks Seeks Criminal Charges Against Mediacom

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Craig Davis, the senior technical operations manager of L2N’s Southeast region, began investigating these allegations after he was alerted to a suspicious series of events. Call center staff had received multiple inbound technical support requests from the same commercial customer, and this person had repeatedly requested technical information regarding their account, information that should have already been known to this person/entity. Mr. Davis then made contact with this person to confirm the customer’s identity and to disclose the requested information. He did this himself as a precaution to avoid inadvertent disclosure of confidential customer proprietary network information (CPNI). However, the customer then communicated to Mr. Davis that she was unaware that she had made any such request and that she had not contacted L2N on multiple occasions. After Mr. Davis notified Kraig Beahn, the acting CEO of L2N, and the executive team, an internal investigation was immediately launched. It was at this time that it was discovered that the calls that had included fraudulent impersonations of one of L2N’s customers had originated from Mediacom’s business sales and support center in Des Moines. L2Networks has also identified multiple occasions when Mediacom has impersonated L2Networks in order to transfer telephone numbers from L2N‘s service and to acquire wholesale customer records otherwise deemed confidential and trade-secret to L2Networks.

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MEDI A C O M // // L2Ne t w o r ks S eeks C r iminal Cha r ges against A TLAN T A, GA – L2Networks ( “L2N“ ) is pursuing criminal cha r ges against Mediacom Communications Corporation and at least one of its call-center employees as the Geo r gia-based company is alleging that the r e we r e acts of identity theft, wi r e fraud and a number of other infractions that took place in violation of Iowa, Geo r gia state and federal laws. The alleged acts originated f r om a Mediacom call center in Des Moines, Iowa . L2N has sent open letters to the Iowa State Depa r tment of Justice and the Geo r gia State Attorney ’ s o f fice as well as to several other agencies. The o r ganization has r equested that a formal investigation be immediately unde r taken into the actions of Mediacom, its employees and o f ficers. L2N also believes that Mediacom engaged in anti-competitive beha - vior and market manipulation in contradiction to state and federal laws and that these actions have p r ovided Mediacom with an unfair competitive advantage. Craig Davis , the senior technical operations manager of L2N ’ s Southeast r egion, began investigating these allegations after he was ale r ted to a suspicious series of events. Call center sta f f had r eceived multiple inbound technical suppo r t r equests f r om the same comme r cial custome r , and this person had r epeatedly r equested technical information r egar- ding their account, information that should have al r eady been known to this person/entit y . M r . Davis then made contact with this person to confirm the customer ’ s identity and to disclose the r equested informa- tion. He did this himself as a p r ecaution to avoid inadve r tent disclosu r e of confidential customer p r oprietary network information (CPNI ) . Howeve r , the customer then communicated to M r . Davis that she was unawa r e that she had made any such r equest and that she had not contacted L2N on multiple occasions. After M r . Davis notified Kraig Beahn , the acting CEO of L2N, and the executive team, an internal investigation was i m - mediately launched. It was at this time that it was discove r ed that the calls that had included fraudulent impersonations of one of L2N ’ s customers had originated f r om Mediacom ’ s business sales and suppo r t center in Des Moines. L2Networks has also identified multiple occasions when Mediacom has impersonated L2Networks in o r der to transfer telephone numbers f r om L2N‘s service and to acqui r e wholesale customer r eco r ds otherwise deemed confidential and trade-sec r et to L2Networks. // MU L TI MEDI A ASS E T S , DOWN L O AD S & T R A CKING MEDI A N O TIFI C A TION BROADCAST ASSETS DOCUMENT TRACKING CALL AUDIO Media Contact: Law Office of Kristopher E. T womey, P.C. Counsel to the Competition® 300 Commercial Street, Suite 2 Boston, MA 02109 E-Mail: K R I S @ LOKT.NET E-Mail: K R A I G @ L2NET.COM

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// C AL L CENTE R C AL L A UDIO Reda c t ed L2Ne t w orks call - c e n t er audio f r om the ori g inal calls as lis t ed in the open let t er and c omplai n t

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// REA L TIM E DOCUMEN T T R A CKING T r ack the open let t er and c omplai n ts as they a r e deli v e r ed t o the v arious agencies via c ourier Click to T rack the IA/AG Open Letter via FedEx Click to See the IA Open Letter Click to See the GA Open Letter

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