Solution Research Services Pvt. Ltd. Connecting you to your customers :Solution Research Services Pvt. Ltd. Connecting you to your customers Company Profile & Service Offerings


Agenda :Agenda About us Vision Mission Policy Competence Functional expertise IT Partner Business Sectors Clients Contact


About Us :About Us SRS is a Mystery Shopping and Market Research Company, a brainchild of Amit Singh and Kumar Manish, two dynamic management professionals, who have grown increasingly concerned with the levels of services received within different service industry. Solution Research Services is India’s new generation provider of solutions and consultancy for sustainable customer service delivery, data warehousing and market research for resources available for our clients. SRS passionately believe that excellent research and its effective consultancy can contribute significantly to the business development and transformation necessary to provide a better quality of customer service for our clients, while also ensuring our clients management and business policy are protected and respected. Having diverse industry experience in management. We provide consulting services in the area of Mystery Shopping, Business planning, Business Strategy, Marketing & Research, Training Services.


Vision :Vision “To establish, sustain and perform world class innovative solutions of mystery shopping, data warehousing, market research, consultancy and training, to suggest pertinent and actionable recommendations to our clients for high class customer service paradigm to the end consumers and sustainable business practices in the ever increasing competition and demanding customers.”


Mission :Mission “Future-proof operations, customer service and business development of our esteem clients through world-class research innovation.”


Policy :Policy To work as a catalyst for new thinking in our organization and strive to inspire teams to creatively approach business problems and client grievances and identify strategic growth opportunities. To design diverse disciplines allowing our clients to apply expertise of SRS from outside their niche to discover new applications that may not be apparent otherwise. To benefit our clients from our proven blended approach to data analysis, review of customer satisfaction parameters, training and mentoring the sales practices, and appraisal of business impacts. To get attested by our clients to our commitment to provide them the best service in the industry, and renew our partnership agreement every year or when required.


Competence :Competence


Functional expertise :Functional expertise Mystery Shopping Training Services Project & Business Consulting Marketing Survey & Research Compliance Auditing


Functional Expertise –Mystery Shopping :Functional Expertise –Mystery Shopping “Mystery shopping provides a truly objective measure of real customer experience at any one point of time – and over time.” SRS offers a customized Mystery Shopping service, which is tailored for clients’ budgets and exact requirements. With a Mystery Shopping team, readily available throughout India, clients’ expectations of customer types are matched. These ‘typed’ Mystery Shoppers approach the front-line staff and accurately assess the business through the eyes of potential customers. SRS Mystery shopping program m8, as part of it’s aims to measure the zero defect in customer service and other product & services offered by their clients and made a commitment to enhance service performance, measurement & evaluation.


Functional Expertise –Mystery Shopping :Functional Expertise –Mystery Shopping ystery Shopping Service - Custom Design ystery Shopping Type y Distinctiveness (Questionnaire Design) ystery Shoppers anagement, Briefing & Shopping apping & Grading of Shopper’s Report easurement, Compiling & Reporting (Online) ining & Data analysis (Added Advantage)


Functional Expertise –Mystery Shopping (Benefits) :Functional Expertise –Mystery Shopping (Benefits) Evaluate procedures, compliance, merchandising and product knowledge Improve employee performance Improve customer service Improve customer loyalty Improve Customer retention Enhance customer perception


Functional Expertise –Training Services :Functional Expertise –Training Services Training: Not everyone is a natural-born leader or a customer service guru. Fortunately, many skills that are not innate can be taught by ongoing training. Refresher courses are necessary to ensure that employees’ service skills and product knowledge are fully optimized. SRS identifies areas where on-going training may benefit our clients’ organization. A customized programme is created and a training workshop is offered, in accordance with our clients’ requirements and budget. Increasing Sales Workshops: Our interactive workshops ensure that our clients’ employees are inspired to offer quality service and to consistently maintain service excellence. Critique limits the amount of theory, and throws in as many anecdotes as possible to get our points across. A few sample topics include: Serving versus Selling - there is a difference! Listening to your customers The importance of Customer Service Overcoming customers' objections The Customer Service mirror Dealing with the customer from hell! Closing the sale


Functional Expertise –Project & Business Consulting :Functional Expertise –Project & Business Consulting Our Services :- Customized Reports Structured Reports Analytical Reports Business Intelligence Reports


Slide 14:We handle the entire gamut of Marketing and research services, such as: Consumer Insight Surveys Marketing Research Customer Satisfaction Research Data Mining Competition Mapping Functional Expertise –Marketing survey & research


Slide 15:This is basically a form of Mystery shopping, wherein we thoroughly understand the processes, limitations and various guidelines for servicing and customer interaction of an organization, and based on that we conduct a mystery shopping survey. Compliance auditing becomes very necessary for large service oriented organizations as it helps them in monitoring the front line executives in most impartial way, the way of the customer. We have conducted few Compliance auditing surveys and the results were so startling that the organizations had to provide extensive training and daily monitoring of the front line executives. Here are some area we are into :- Service Management Audit Performance Management Audit Market Research Audit Leadership Skills Audit Internet Market Research Audit Human Resource Planning Audit Franchising Audit Employee Motivation Audit Customer Support Audit Customer Satisfaction Audit Customer Loyalty Audit Corporate Culture Audit Functional Expertise –Compliance Auditing


IT Partner :IT Partner Tech Mastiff Pvt. Ltd. Mastiff is a Consumer Internet Product Development Company Established in 2004 Strong management with diverse Industry experience Focused into Online Media, Social Networking, Online Travel, Online Retail and Custom Application Development in Consumer Internet Headquartered in Mumbai, India. Having marketing partners in USA and Europe Microsoft Certified Partner Mastiff Tech Pvt. Ltd. Unit 317, Building Number 2 Sector 1 Millennium Business Park Mahape – Navi Mumbai – 400709 India Phone - +91-22-67600600 Ex: 609 Fax - +91-22-67600601 Direct- +91 92235 19441, +91 92235 19068, +91 92235 19790, +91 92235 19071 US - 650-331-1905 http://www.techmastiff.com


Business Sectors :Business Sectors SRS offers a full range of mystery shopping services in a variety of industries: Hospitality:Hotels, Resorts, Time Share, Spas, Clubs & Serviced Apartments Airlines & travel Food Service:Restaurants, Quick Service, Kiosk, Take Away, Fine Dining, Bars, Nightclubs, Drive In, Coffee Shops, Home Delivery etc. Family Entertainment Centers:Malls, Cinemas, Theaters, Amusement Parks Retail:Shops, Boutiques Supermarket, Hypermarket Automobile Showrooms and Service workshops Banks, NBFC, Insurance, Mutual Funds and Brokerages


Clients :Clients ...and many to be added soon……


Contact :Contact We look forward to fulfilling the specific needs of your company, by providing an unbiased and objective evaluation relating to the company’s target goals. You are invited to contact us for a no obligation free consultation. Solution Research Services Pvt. Ltd. Corporate Office – M – 2/13, III Floor, Model Town -3, New Delhi -110009, India Landline – 91-11-27411142 Fax- 91-11-27411142 Cell: 9873879601/9334391246 Web: www.srsindia.co.in E-mail – business@srsindia.co.in