Maintaining Client Relations

Views:
 
     
 

Presentation Description

A procedure is a set of instructions for performing a task. The task can be physical, such as interviewing a client, or mental, such as calculating a quote. Procedures are an invaluable guide for providing quality client services.

Comments

Presentation Transcript

Maintaining Client Relations : 

Maintaining Client Relations 1 2 3 4 5 OUR POLICY This presentation demonstrates a step by step process for filing a grievance.

Slide 2: 

1 2 3 4 5

Slide 3: 

1. A written statement should be prepared (including date and time of the grievance). 1 2 3 4 5

Slide 4: 

2. Submit the grievance to the Client Relations Specialist within 10 working days. 1 2 3 4 5

Slide 5: 

1 2 3 4 5 3. If a resolution has not occurred within 10 working days, your grievance will be referred to the Client Services Manager.

Slide 6: 

1 2 3 4 5 4. Disputes over a written service agreement between Client Services and a client will be examined by the Client Relations Specialist, Client Services Manager and the Director of Programs to determine if the service agreement was fair, and if the service agreement was in fact violated by the client.

Slide 7: 

1 2 3 4 5 5. If the determination of the Client Relations Specialist, Client Services Manager, Program Director and Peer Representative is still not satisfactory to you, it may be requested that the Executive Director review the matter at his/her discretion.

Slide 8: 

THANK YOU 1 2 3 4 5 Click the appropriate box if you want to review the procedures again

authorStream Live Help