Successful Program Steps

Identifying Predictors of Success for Telehealth Networks : 

Identifying Predictors of Success for Telehealth Networks Mark VanderWerf President AMD Telemedicine

__AMD _________________AMD Telemedicine : 

__AMD _________________AMD Telemedicine The leading supplier of telemedicine medical devices and services world wide. Over 2000 installations in 51 countries We have shared the pleasure, pain and the glories of our customers

Building a Successful Telemedicine Program : 

Building a Successful Telemedicine Program Ten points that successful programs appear to have in common Some may sound simple but are often overlooked

“the ten steps to Success” : 

“the ten steps to Success” Unfortunately the way to success often has pitfalls … keep your eyes open … persist Remember “success or failure is often found in the details”

step #1 : 

step #1 Establish a Vision - Draw a picture … based on the objectives/vision of the organization Understand the business model you are in Access to Care - Cost Reduction - Market Access Clearly state how objectives will be met Utilization - Utilization - Utilization “vision without action is hallucination”

step #2 : 

step #2 Build a long Term Financial plan Establish short and long term financial goals The program should self-sustain itself under those goals Define the measurements Grants are “seed capital” not revenue

step #3 : 

step #3 Create a convenient and familiar working environment Send site - an exam room with all the familiar tools supplies and fixtures - very good lighting Receive site - quiet and close to the consultant’s work space with the familiar tools & references Keep technology in the background - make it functional not “impressive!!” Choose proven tools that work - a “standard” set

step #4 : 

step #4 Mainstream Telemedicine into standard care processes and protocols Make the process as similar as possible to non-telemedicine The greater the change from familiar process the higher the likely of non-acceptance and failure Utilization is achieved only if part of standard process

step #5 : 

step #5 Plan and Assure Effective Training “Formal” training - agendas, handouts, sign in/out Use familiar process / protocol Use equipment that is easy to use and dependable Deliver training close to when actual use begins “Hands on” then on the job (OTJ) “Layers” - before, after and into the future Have fun! - let people play with it - overcome fears

step #6 : 

step #6 Budget for and choose the right people Full time Coordinator/Support Person Responsible for day to day operations - scheduling - hand holding - making sure everything and everyone is working well Effective Leader/Cheerleader Responsible for leadership - flying cover for the troops - management/marketing/communications Local site champions - agents of change

step #7 : 

step #7 Have a Project Plan Understand the “critical path” Detail responsibilities resources, logistics & timing Set reasonable milestones - measure them Set expectations - Prevent Surprises Keep management clear and simple A well understood implementation, training and support process

step #8 : 

step #8 Horizontal vs. Vertical Implementation Balance and Focus Do not give too many people too little capability or a few people too much capability Start with reasonably few sites - give each basic but varied clinical and communications capability Show the initial site can be effective - work out the bugs - roll out a replicated model that works Add capability in layers

step #9 : 

step #9 Marketing is Critical Know what other groups want and need - answer their wants and needs Understand why others resist - address the resistance Claim success - give credit freely - tell what is coming next - make all surprises pleasant Make it part of your plan … not an after-thought Market to Management - Supporters - Opponents

step #10 : 

step #10 Publish or Perish? Sharing your experience though publication or teaching is important More than a benefit for others It forces self assessment, self discipline and self learning - it can also be good marketing

Building a Successful Telemedicine Program? : 

Building a Successful Telemedicine Program? We are happy to help! For more information: amdtelemedicine.com 978-937-9021 or 800-742-1674 978-454-8409 video See out exhibit

Thank you!___AMD___amdtelemedicine.com : 

Thank you!___AMD___amdtelemedicine.com