10 Communication Secrets of Great Leaders

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10 Communication Secrets of Great Leaders :

10 Communication Secrets of Great Leaders Presenter : Dario Eidy

Warm-up discussions:

Warm-up discussions

Slide3:

1. Why do you think a successful leader needs good communication skills?

Slide4:

2. What factors are important when you communicate with your customers or colleagues ? (Please list three factors)

Slide5:

3. Have you had any good or bad experiences in communication? ( Work or life experience)

Scanning skill practice:

Scanning skill practice

Great communicators don’t worry about sounding important, showing off their expertise, or boosting their own egos. Instead, they think about what people need to hear, and how they can deliver this message so that people will be able to hear it. This doesn’t mean that leaders tell people what they want to hear. Quite the opposite—they tell people what’s important for them to know, even if it’s bad news. :

Great communicators don’t worry about sounding important, showing off their expertise, or boosting their own egos . Instead, they think about what people need to hear , and how they can deliver this message so that people will be able to hear it. This doesn’t mean that leaders tell people what they want to hear. Quite the opposite—they tell people what’s important for them to know, even if it’s bad news. They Know Their Audience.

Great communicators are constantly tracking people’s reactions to their message. They are quick to pick up on cues like facial expressions and body language because they know this is the only feedback many people will give them. Great communicators use this expertise to tailor their message on the fly and adjust their communication style as needed.:

Great communicators are constantly tracking people’s reactions to their message. They are quick to pick up on cues like facial expressions and body language because they know this is the only feedback many people will give them. Great communicators use this expertise to tailor their message on the fly and adjust their communication style as needed. They Are Experts In Body Language

The best leaders know that for communication to be effective it has to be real. They can’t have people parsing every word trying to separate fact from spin. When great communicators can’t share certain information, they come right out and say it because makeshift, half-truth answers breed distrust and anxiety. In good times and bad, honesty builds trust.:

The best leaders know that for communication to be effective it has to be real. They can’t have people parsing every word trying to separate fact from spin. When great communicators can’t share certain information, they come right out and say it because makeshift, half-truth answers breed distrust and anxiety. In good times and bad, honesty builds trust. They Are Honest.

Great communicators don’t try to be someone they’re not just because they’ve stepped behind a podium. There’s a reason Mark Zuckerberg presented Facebook to investors in a hoodie and jeans. Great leaders know that when they stay true to who they are, people gravitate to their message. They also know the opposite happens when leaders put on an act.   :

Great communicators don’t try to be someone they’re not just because they’ve stepped behind a podium. There’s a reason Mark Zuckerberg presented Facebook to investors in a hoodie and jeans. Great leaders know that when they stay true to who they are, people gravitate to their message . They also know the opposite happens when leaders put on an act.   They Are Authentic.

Great communicators don’t try to cover their backs by being ambiguous, wishy-washy, or unassertive. Instead, they stick their necks out and speak very directly about how things are and how they need to be.   :

Great communicators don’t try to cover their backs by being ambiguous , wishy-washy, or unassertive. Instead, they stick their necks out and speak very directly about how things are and how they need to be.   They Speak With Authority.

Leaders rarely have the luxury of speaking to one person at a time. Whether it’s a huddle around a conference table or an overflowing auditorium, great leaders know how to work the room and make every single person feel as if he or she is being spoken to directly.     :

Leaders rarely have the luxury of speaking to one person at a time. Whether it’s a huddle around a conference table or an overflowing auditorium, great leaders know how to work the room and make every single person feel as if he or she is being spoken to directly.     They Speak To Groups As Individuals .

Great leaders know that communication is a two-way street and what they hear is often more important than what they say. When someone else is speaking, great communicators aren’t thinking ahead and planning what they’ll say next. Instead, they’re actively listening, fully focused on understanding the other person’s perspective.     :

Great leaders know that communication is a two-way street and what they hear is often more important than what they say. When someone else is speaking, great communicators aren’t thinking ahead and planning what they’ll say next. Instead, they’re actively listening, fully focused on understanding the other person’s perspective.     They Have Ears (And They Use Them)

When great leaders make a mistake, they admit it right away. They don’t wait for someone else to find and point out their blunder. They model accountability for their words and actions, even when they could have easily “gotten away” with the mistake. And they do it matter-of-factly, without drama or false humility.       :

When great leaders make a mistake, they admit it right away. They don’t wait for someone else to find and point out their blunder . They model accountability for their words and actions, even when they could have easily “gotten away” with the mistake. And they do it matter-of-factly , without drama or false humility .       They Use Phrases Like 'It’s My Fault,' 'I Was Wrong,' and 'I’m Sorry '.

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      The best communicators never assume that the message people heard is the exact same one they intended to deliver. They check in to verify that their message was understood correctly , and, if it was not, they don’t blame the audience. Instead, they change things up and try again. They Solicit Feedback

Leaders with the best communication skills don’t waste time playing catch-up. They’re quick to head off the rumour mill by sharing bad news in a timely manner. They also give clear, concise goals and directions so people don’t waste their time heading in the wrong direction.       :

Leaders with the best communication skills don’t waste time playing catch-up. They’re quick to head off the rumour mill by sharing bad news in a timely manner. They also give clear, concise goals and directions so people don’t waste their time heading in the wrong direction.       They’re Proactive

Deep discussions:

Deep discussions

Slide18:

1. Which communication skills in this article do you prefer to use? Why?

Video : A guide to effective communication:

Video : A guide to effective communication https :// youtu.be/JwjAAgGi-90

Slide20:

(1) What is the main idea of this video?

Slide21:

(2) What kind of communication skills in this article does the rabbit use?

Vocabulary:

Vocabulary

Slide23:

intentional ( adj ) / ɪnˈten.ʃən.əl / planned or intended ego ( n,c ) /ˈ i.goʊ / your idea or opinion of yourself, or a great feeling of your own importance and ability tailored (v) /ˈ teɪ.lərd / make or prepare something following a particular purpose or instructions breed (v) / brid / develop for a particular purpose or quality authentic ( adj ) /ɔ.ˈ θen.tɪk / real, true, genuine solicit (v) / səˈlɪs.ɪt / ask for or try to obtain something from someone gravitate (v) /ˈ græv.ɪ.teɪt / move towards or be attracted to a person or thing

Slide24:

ambiguous ( adj ) / æmˈbɪɡ.ju.əs / having or expressing more than one possible meaning; not clear proactive ( adj ) /ˌ proʊ .ˈ æk.tɪv / short and clear, expressing what needs to be said without unnecessary words blunder ( n,c ) /ˈ blʌn.dər / a big mistake, usually caused by not taking care or thinking humility ( n,unc ) / hju .ˈ mɪ.lɪ.ti / the quality of not being proud because you are conscious of your bad qualities concise ( adj ) / kənˈsaɪs / short and clear, expressing what needs to be said without unnecessary words matter-of-factly ( adv ) /ˌmatər. əv .ˈ faktli / in an unemotional and practical manner rumour mill (n) /ˈ ru.mɚ mɪl / a ​situation in which a ​number of ​people ​spread ​rumors about something

Quiz:

Quiz

Slide26:

They might be very rich, but it wouldn't hurt them to show a little . humility

Slide27:

The designer a suit for Kevin. tailored

Slide28:

Everyone knows that David is handsome but simple minded. If he hurts your feelings, it was not . intentional

Slide29:

Make your answers clear and . concise

Slide30:

Recently the at ITI claimed that President Ma was coming to ITI. rumour mill

Slide31:

It is illegal for public officials to gifts or money in exchange for favours . solicit

Slide32:

Jaden used to fish in the reservoir. breed

Slide33:

Companies are going to have to be more about environmental management. proactive

Slide34:

He spoke about the serious accident. Matter-of-factly

Slide35:

Even though they got married after only dating for one month, they seem to have an relationship . authentic

Slide36:

I'm glad she got the job; she needed something to boost her . ego

Slide37:

In summer, people to the seaside. gravitate

Slide38:

I made a bit of a by getting his name wrong. blunder

Slide39:

The government has been on this controversial issue. ambiguous

Thank you for your participation:

Thank you for your participation

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