Perseverance Pays Off

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Coffee Break Series 1 This document is confidential and intended solely for the information and benefit of the immediate recipient hereof; it should not be reproduced, either in total or in part, circulated, or quoted from without the express permission of InsWeb Corporation. Perseverance Pays Off Enable your speakers

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Coffee Break Series 2 Do not underestimate the value of Perseverance!

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Coffee Break Series 3 What % of leads purchased will not be reached on your 1st contact attempt? > 10% o > 20% o > 40% > 60% o > 80% Source: Leads360 call attempt study 11/09

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Coffee Break Series 4 2 87% 87% 87% 87% 87% Never Make Just 1 Call! Source: Leads360 call attempt study 11/09

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Coffee Break Series 5 What % of leads purchased are never called a 2nd time? 10% o 20% o 30% 50% o 75% Source: Leads360 call attempt study 11/09

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Coffee Break Series 6 6 60% make < 6 attempts! Source: Leads360 call attempt study 11/09

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Coffee Break Series 7 Time of Day that Initial Dials Become Contacted Source: Insidesales.com/MIT Lead Response Management Study 2007 4pm to 6pm is the best time to call to make contact

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Coffee Break Series 8 Day of the Week Initial Dials to Leads That Become Contacted Source: Insidesales.com/MIT Lead Response Management Study 2007 Wednesday & Thursday – best day to call to make contact Thursday: 49.7% better than the worst (Tuesday)

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Coffee Break Series 9 Don’t Give Up To Early Source: Leads360 call attempt study 11/09

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Coffee Break Series 10 Be Relentless and Diligent

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Coffee Break Series 11 Perseverance Pays Off

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Coffee Break Series 12 Thank You Kris Edwards Agent Education & Training Manager, AgentInsider kedwards@InsWeb.com Visit our Learning Center at AgentInsider.com Client Services Team (866) 892-4080