Group Dynamics : Group Dynamics Dr.Kedar Karki Slide 2: “Never doubt that a small group of thoughtful citizens can change the world. Indeed, it is the only thing that ever has.”
Margaret Mead Group Dynamics : Group Dynamics To identify and analyze the social processes that impact on group development and performance.
To acquire the skills necessary to intervene and improve individual and group performance in an organizational context. Objectives: Objectives (contd) : Objectives (contd) To build more successful organizations by applying techniques that provide positive impact on goal achievement. Group Dynamics : Group Dynamics The social process by which people interact in a group environment The influences of personality, power and behaviour on the group process Types of Groups : Types of Groups Formal - structured to perform specific tasks.
Informal - emerge naturally in response to organizational or member interests. Group Size : Group Size to express individual viewpoints;
to develop social relationships;
to ensure everyone participates;
for individual recognition. Issues to be considered include opportunities: Module 10 Group Structure : Group Structure ensure that all skill sets are included;
examine the impact of a poor performer on group achievement; Issues considered include: Module 10 Group Structure (contd) : Group Structure (contd) ensure a combination of leaders and followers;
examine the potential for personality conflicts;
impacts of member diversity. Module 10 Group Development : Group Development Forming - orientation, guidance (dependence)
Storming - conflict, roles and responsibilities, rules and procedures, individual recognition (counterdependence) Module 10 Group Development (contd) : Group Development (contd) Module 10 Norming - issue resolution, develop social agreements, cohesion, establish group norms (interdependence)
Performing - mutual assistance, creativity, understanding goals and roles (independence)
Adjourning - closure, symbolism, ceremonies, and emotional support. Slide 12: Participants’ Input 10.1 Module 10 Group Functions : Group Functions Task behaviours;
Self-interest behaviours. Task Behaviours : Task Behaviours initiating;
consensus testing. Maintenance Behaviours : Maintenance Behaviours encouraging;
improving group atmosphere;
gate-keeping. Self-interest Behaviours : Self-interest Behaviours dominating/controlling;
splitting hairs. Group Norms : Group Norms social standards and acceptable behaviours;
collectively held expectations of group functioning;
provide regularity and predictability to group functioning. Types of Norms : Types of Norms conduct;
rearranging personal space;
rewards. Standards related to: Roles : Roles Assigned roles - chair, secretary, manager, treasurer, etc;
Emergent roles - confidant, group clown, gossip, mentor, etc; Factors That Impact Effectiveness : Factors That Impact Effectiveness Role Ambiguity - worker is unclear of job definition;
Role Conflict - worker experiences job overlap. Status : Status Symbolic - office, administrative support, perks;
Impact - authority, hierarchy, decision-making, rewards. Group Cohesion : Affected by the ability of the group to: Group Cohesion Work as a unit, share tasks, recognize member contributions;
Conflict, role ambiguity, lack of motivation;
High performers, opportunists, achievers;
Group size, cliques, acts of protest, self-interest behaviour Support : Support training;
organizational representativeness/diversity. Transactional Analysis : Transactional Analysis Social transactions between individuals:
Parent - protective, nurturing, controlling, critical, guiding.
Adult - rational, calculating, factual, unemotional.
Child - rebellious, spontaneous, dependant, creative, emotional. Reactions : Reactions I’m OK - You’re OK
I’m OK - You’re not OK
I’m not OK - You’re OK
I’m not OK - You’re not OK Individual Behaviour : Individual Behaviour Passive - easily “pushed around”, compliant, submissive, non-resistant.
Aggressive - pushy, hostile, forceful, creates conflict, shows disregard for others.
Assertive - self-assured, confident, positive, protects own rights, respects others. Effective Teams : Effective Teams high skills, high motivation;
have a clear picture of group goals;
success attracts others;
opportunity for individual recognition;
recognition of professionalism. Are a result of: