understanding of marketing management

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A brief Discussion on Marketing Management

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Presentation Transcript

Part 1:Understanding Marketing Management : 

Part 1:Understanding Marketing Management Otterbein College Winter Quarter2000

Chapter 1 -- Marketing in the 21st Century : 

Chapter 1 -- Marketing in the 21st Century

Objectives : 

11/9/2010 1-3 Objectives Course Organization Tasks of Marketing Major Concepts & Tools of Marketing Marketplace Orientations Marketing’s Responses to New Challenges

Course/Text Organization : 

11/9/2010 1-4 Course/Text Organization Part I - Understanding Marketing Management Part II - Analyzing Marketing Opportunities Part III - Developing Marketing Strategies Part IV - Shaping the Market Offering Part V - Managing & Delivering Marketing Programs

Defining Marketing : 

11/9/2010 1-5 Defining Marketing Marketing is a societal process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging products and services of value with others. - Philip Kotler (p. 7)

Core Concepts of Marketing : 

11/9/2010 1-6 Product or Offering Value and Satisfaction Needs, Wants, and Demands Exchange & TransactionsRelationships & Networks Target Markets & Segmentation Marketing Channels Supply Chain Competition Marketing Environment Core Concepts of Marketing

Simple Marketing System : 

11/9/2010 1-7 Goods/services Money Communication Information Simple Marketing System

Structure of Flows : 

11/9/2010 1-8 Manufacturer markets Structure of Flows

The Four P’s vs. The Four Cs : 

11/9/2010 1-9 Cost Communication Marketing Mix Customer Solution Convenience The Four P’s vs. The Four Cs

Company Orientations Towards the Marketplace : 

11/9/2010 1-10 Company Orientations Towards the Marketplace

Customer Delivered Value : 

11/9/2010 1-11 Customer Delivered Value

Traditional Organization Chart : 

11/9/2010 1-12 Traditional Organization Chart

Customer-Oriented Organization Chart : 

11/9/2010 1-13 Customer-Oriented Organization Chart

Evolving Views of Marketing’s Role : 

11/9/2010 1-14 Evolving Views of Marketing’s Role

Evolving Views of Marketing’s Role : 

11/9/2010 1-15 Evolving Views of Marketing’s Role

Evolving Views of Marketing’s Role : 

11/9/2010 1-16 e. The customer as the controlling function and marketing as the integrative function Customer Marketing Production Human resources Finance Evolving Views of Marketing’s Role

Next...Chapter 2 : 

Next...Chapter 2 Building Customer Satisfaction,Value, & Retention