indus PRESENTATION FOR MEETING

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SME MEETING 12 OCTOBER 2011

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PROPERIETER SERVICE MANAGER ACCOUNTS MANAGER PARTS MANAGER SALES ASST SERVICE MANAGER ZONAL MANAGERS CLUSTER MANAGERS DISTRICT INCHARGES TECHNICIANS WARRANTY PLANNING MIS BILLING ACCOUNT ASSISTANT CUSTOMER COORDINATOR OFFICE STAFF QUALITY CONTROL TRAINEES STORE INCHARGE ADMIN SALES EXECUTIVES OFFICE ASSISTANT OFFICE ATTENDER DRIVERS ORGANIZATION CHART CALICUTDIESELS

ESCALATION MATRIX: 

ESCALATION MATRIX COMPLAINT DESK DISTRICT Escalation Level 1 Escalation Level 2 Escalation Level 3 Escalation level 4 Escalation level 5 Escalation level 6 CALICUT DIESELS CUSTOMER COORDINATOR MANMOHAN DEV PH: 9349677707 E-mail:mann.calicutdiesels@gmail.com KANNUR CLUSTER MANGER KANNUR SUDHEESH E K PH:9605377707 ZONAL MANAGER NORTH KERALA SATHIAJITH N KURUP PH : 9605077707 E-mail:sathiajith@calicutdiesels.com SERVICE MANAGER VIJESH K PH: 9961977707 E-mail:vijesh@calicutdiesels.com PROPRIETER ANIL K KUMAR PH: 9847077707 E-mail:anil@calicutdiesels.com RSM-EICHER R VEERAMAONEY PH: 9387179444 E-mail:vr@tmtl.co.in EICHER SERVICE HEAD RAJIV KUMAR SHARMA PH: 9001898849 E-mail:vr@tmtl.co.in KASARGOD CALICUT CLUSTER MANGER CALICUT PRASANTH P K PH:9388347707 WAYANAD MALAPPURAM CLUSTER MANGER MALAPPURAM VINEESH A V PH:9605277707 PALAKKAD THRISSUR ERNAKULAM CLUSTER MANGER ERNAKULAM ALIAS C JACOB PH:9387677707 ZONAL MANAGER SOUTH KERALA JAYAPALAN M D PH: 9947577707 E-mail:jayapalan@calicutdiesels.com ALAPPUZHA KOTTAYAM CLUSTER MANGER KOTTAYAM BIJU VARGHESE PH:9388507707 IDUKKI PATHANAMTHITTA CLUSTER MANGER TRIVANDRUM P PALPANDI PH:9387577707 KOLLAM TRIVANDRUM

PM Status: District wise : 

PM Status: District wise SOME OF THE PM WERE PLANNED OUT OF SYNC WITH OME DATES, DUE TO THE FACT THAT IN SOME SITES OME PM PLAN DATES WERE ON HOLIDAYS. District Population Total PM planned PM planned in sync with OME PM planned not in sync with OME Total PM done PM done in sync with OME PM done not in sync with OME REMARKS ALLEPPEY 19 9 4 5 9 4 5 CALICUT 34 19 19 17 11 6 2 DG REPLACED ERNAKULAM 52 33 24 9 33 24 9 IDUKKI 25 16 15 1 15 14 1 1 DG REPLACED KANNUR 37 21 16 5 21 16 5 KASARGODE 20 9 8 1 9 8 1 KOLLAM 45 22 20 2 20 18 2 2 DG REPLACED KOTTAYAM 39 27 25 2 26 23 3 1 DG REPLACED MALAPPURAM 22 7 4 3 5 3 2 2 DG REPLACED PALAKKAD 30 14 14 14 14 PATHANAMTHITTA 40 22 21 1 22 21 1 THRISSUR 32 13 8 5 13 8 5 TRIVANDRUM 39 26 23 3 26 23 3 WAYANAD 22 10 9 1 10 6 4

CM STATUS: 

CM STATUS District Population Total CM TTs CM ageing(CM Cleared) within SLA CM ageing(CM Cleared) <5 days CM ageing (CM Cleared) >5 days CM not cleared REJECTED ALLEPPEY 19 CALICUT 34 1 1 ERNAKULAM 52 IDUKKI 25 KANNUR 37 KASARGODE 20 KOLLAM 45 KOTTAYAM 39 MALAPPURAM 22 4 4 1 wiring kit burned due to continues stop puls comes fom PMU. it was already informed PALAKKAD 30 PATHANAMTHITTA 40 THRISSUR 32 TRIVANDRUM 39 2 2 WAYANAD 22

STATUS OF SPARES MAINTAINED AT FIELD LEVEL: 

STATUS OF SPARES MAINTAINED AT FIELD LEVEL SPARES MAINTAINED AT KASARGOD KANNUR WAYANAD CALICUT PALAKKAD THRISSUR ERNAKULAM KOTTAYAM IDUKKI ALAPPUZHA PATHANAMTHITTA KOLLAM TRIVANDRUM

FAILURE AND FREQUENT FAILURES: 

FAILURE AND FREQUENT FAILURES MAIN ALTERNATOR FAILURES DUE TO FAULTY EARTHING STARTER FAILURE DUE TO CONTINUES START PULSE FROM CONTROL PANEL STOP SOLENOID FAILURES DUE TO CONTINOUS STOP PULSE FROM CONTROL PANEL

OTHER RELEVENT ANALYSIS: 

OTHER RELEVENT ANALYSIS PUTHEN KUNNU IN-105057 WAYANAD DATE PHOTOGRAPH TAKEN -22 AUGUST 2011 VYTHIRI MW IN-1071585 WAYANAD DATE PHOTOGRAPH TAKEN -23 AUGUST 2011 COMMENTS –CABLE GLAND NOT PROVIDED COMMENTS - CABLE GLAND NOT PROVIDED