City of Napa Call Taker Orientation

City of Napa : 

City of Napa Dispatch Careers

Our Mission : 

Our Mission Answering the Call for Help In partnership with the community, The City of Napa Police Department promotes and maintains a peaceful, safe and secure environment.

Who We Are : 

Who We Are Dispatch professionals for law enforcement, fire, and emergency medical resources in Napa County

Our Customers : 

Our Customers Napa Police Department Napa Sheriff’s Department American Canyon Police Department Yountville Police Department Napa City Fire Department Napa County EMS Allied Support Agencies Regional 911

What’s the Job Like? : 

What’s the Job Like? Listening, questioning, typing, identifying situations, and problem solving – all at the same time!

What’s the Job Like? : 

What’s the Job Like? At first it looks easy… You must learn a new language You must learn a new culture Feed back is regular and ongoing Someone could die or get hurt

What’s the Job Like? : 

What’s the Job Like? You must ask the right questions WHY? To get enough information To inform the responding unit of the situation To keep everyone safe

What’s the Job Like? : 

What’s the Job Like? Stick with it Give it your all A great career can be made You can become part of the family

What’s the Job Like? : 

What’s the Job Like? “Answering 911 – Life in the hot seat” By Caroline Burau

Call Taker Training : 

Call Taker Training On the job training with a tenured dispatcher Emergency Medical Dispatch (40 hour course) Tactical Communication

Promotional Opportunities : 

Promotional Opportunities Call Taker – The Entry Level Dispatcher I (phones & radio trained) Dispatcher II (journey level – masters of the craft) Dispatch Supervisor

PSD Specialty Assignments : 

PSD Specialty Assignments Dispatch Training Officer SWAT Tactical Dispatcher Fire Incident Dispatch Team

Working Conditions : 

Working Conditions 24/7 Dispatch facility Varied shift assignments and days off 2nd floor location with windows Daily challenge – every day is different Varied workflows – anything from quiet to off the hook!

Benefits : 

Benefits Generous City health benefits Paid retirement (CalPERS 2.7%@55) City-paid Life Insurance Deferred Compensation (city contribution) Holiday pay Job security in recession times

The City of Napa Hiring Process : 

The City of Napa Hiring Process Determine if you meet the minimum requirements for the job. Call Taker requires one (1) year of office support work combined with working with the public and the ability to type at least 35 wpm. When the city has an open recruitment for the position – APPLY!!! If there is not a current opening submit an on-line interest card. Be successful in the recruitment process! Pass the Multiple Choice VIDEO Examination Pass the Oral Interview Examination Place high on the eligible list! Be successful in the department hiring process! Successfully complete the polygraph and background investigation. Obtain a conditional job offer and successfully complete the psychological and physical examinations. Successfully complete a six-month probationary period.

Slide 16: 

A successful background investigation, including polygraph examination, is required prior to appointment to the position of Public Safety Dispatch Call Taker. URL to California Post Dispatcher Background Packet: http://lib.post.ca.gov/Publications/2-255-phsDispatchers.doc URL to California Post Dispatcher Selection Standards: http://www.post.ca.gov/Hiring/Dispatchers/Selection_Standards.asp The Background Process

Slide 17: 

Thank you for your interest in working with the City of Napa. “The End” www.cityofnapajobs.org