The future of search: localisation, personalisation and socialisation

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Keynote given at the 11th Southern African Online Information Meeting held in the Sandton Convention Centre, 5-8 June 2012. Presented by Karen Blakeman

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This presentation is licensed under a Creative Commons Attribution 3.0 License The future of search: localisation, personalisation and socialisation 11th Southern African Online Information Meeting Sandton Convention Centre, 5-8 June 2012 Karen Blakeman RBA Information Services Slides available on http://www.rba.co.uk/as/ , authorSTREAM and Slideshare karen.blakeman@rba.co.uk Twitter: @karenblakeman http://www.rba.co.uk/

Trends in search:

Trends in search Mobile Localisation Personalisation Social 18/11/2013 www.rba.co.uk 2 No longer straightforward text searching of web pages and documents

What it's all about......:

What it's all about...... MONEY! 18/11/2013 www.rba.co.uk 3

It's all about money!:

It's all about money! 18/11/2013 www.rba.co.uk 4 Google 2011 Revenues $37,905 millions (up 29% on 2010) Net Income $9,737 millions (up 26% on 2010) http://investor.google.com/financial/tables.html 2011 – 96% of revenues are from advertising Google has a problem....

Google's problem "How People Spend Their Time Online – Stephen's Lighthouse" http://stephenslighthouse.com/2012/03/14/how-people-spend-their-time-online/ :

Google's problem "How People Spend Their Time Online – Stephen's Lighthouse" http://stephenslighthouse.com/2012/03/14/how-people-spend-their-time-online/ 18/11/2013 www.rba.co.uk 5

But Facebook isn't a search engine – is it?:

But Facebook isn't a search engine – is it? Already has a search option (sort of) using Bing Facebook Delves Deeper Into Search - Businessweek http://www.businessweek.com/articles/2012-03-28/facebook-delves-deeper-into-search If Facebook improves its web search many users will not bother leaving Facebook to go to Google for search, which means Google loses a significant amount of ad revenue 18/11/2013 www.rba.co.uk 6

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Search engines and social networks need to know more about you where are you need to know what sort of information you are interested in need to know who your contacts are on-site and elsewhere need to know about your activity elsewhere Personalise results 18/11/2013 www.rba.co.uk 7

Your browser, device, operating system...:

Your browser, device, operating system... Panopticlick https://panopticlick.eff.org/ 18/11/2013 www.rba.co.uk 8

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18/11/2013 www.rba.co.uk 9

You are here!:

You are here! 18/11/2013 www.rba.co.uk 10 Google.com =

Location information gone wrong!:

Location information gone wrong! 18/11/2013 www.rba.co.uk 11

Mobile search:

Mobile search 18/11/2013 www.rba.co.uk 12 http://searchengineland.com/google-62-percent-of-v-day-restaurant-searches-were-mobile-111746 20-25% of volume of search via mobile Local search 20% via desktop, 40% via mobile (including tablets) But low CTR on mobile

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18/11/2013 www.rba.co.uk 13 "Over the past year, smartphone ownership among American adults has risen from 35% of adults in 2011 to 46% in 2012. This means that the overall proportion of U.S. adults who get location-based information has almost doubled over that time period, from 23% in May 2011 to 41% in February 2012. The percentage of adults who use geosocial services like Foursquare has likewise risen from 4% in 2011 to 10% in 2012." http://pewinternet.org/Reports/2012/Location-based-services.aspx

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18/11/2013 www.rba.co.uk 14 \ \\\\\ Amazon Online shopping (Ocado) Targeted advertising Personalisation

Encouraged to share:

Encouraged to share 18/11/2013 www.rba.co.uk 15

Personalisation:

Personalisation location past searches viewed in the past 18/11/2013 www.rba.co.uk 16

This is not like a loyalty store card or online store personalisation:

This is not like a loyalty store card or online store personalisation Not just you Your network connections, friends, followers, circles Everyone else? 18/11/2013 www.rba.co.uk 17

How far does personalisation go?:

How far does personalisation go? Is Google really filtering my news? http://www.librarianoffortune.com/librarian_of_fortune/2011/09/is-google-really-filtering-my-news.html 18/11/2013 www.rba.co.uk 18

How far does personalisation go?:

How far does personalisation go? A n Awfully Big Blog Adventure: The answer to your question... depends on who you are (Anne Rooney) http://awfullybigblogadventure.blogspot.co.uk/2012/04/answer-to-your-question-depends-on-who.html 18/11/2013 www.rba.co.uk 19 Borromeo vs Borromeo

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18/11/2013 www.rba.co.uk 20 Word cloud of top 20 results for a Google search on Prague (web history and social networks switched off, cookies cleared) Word cloud of top 20 results for a Google search on Prague (signed in to Google+ account, social networks and web history enabled)

Google's new Privacy Policy:

Google's new Privacy Policy 18/11/2013 www.rba.co.uk 21 " Our new Privacy Policy makes clear that, if you’re signed in , we may combine information you’ve provided from one service with information from other services. In short, we’ll treat you as a single user across all our products, which will mean a simpler, more intuitive Google experience. " Toward a simpler, more beautiful Google http://googleblog.blogspot.co.uk/2012/04/toward-simpler-more-beautiful-google.html "we're more excited than ever to build a seamless social experience, all across Google"

Impact of changes on YouTube:

Impact of changes on YouTube 18/11/2013 www.rba.co.uk 22 Gives me videos based on my web search history, linked to my location (Reading) plus a long list of videos mentioned by people in my Google+ circles. Targeted advertising?! I wonder how Google will customise my web search based on my YouTube viewing?

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Google Enables Cross-Platform Local Search (As Carrot To Relinquish Your Privacy) http://searchengineland.com/google-enables-cross-platform-local-search-as-carrot-for-web-history-113811 Introducing a new local search experience across your devices - Inside Search http://insidesearch.blogspot.co.uk/2012/03/introducing-new-local-search-experience.html 18/11/2013 www.rba.co.uk 23

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Google Now Forcing All New Users To Create Google+ Enabled Accounts http://marketingland.com/google-now-forcing-all-new-users-to-create-google-enabled-accounts-3912 Search Plus Your World (SPYW) referred to as Search+ now available in Google.com and is the default. Gives priority to content from people in your Google+ network if you are signed in to your account. (And the next Google killer is….Google! http://www.rba.co.uk/wordpress/2012/01/30/and-the-next-google-killer-is-google/ ) 18/11/2013 www.rba.co.uk 24

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18/11/2013 www.rba.co.uk 25 SPYW currently being tested on Google.com Top results (blacked out for privacy reasons) were from one of my Google+ circles and from people who restricted access to the postings. Take care when providing information to users.

Google Knowledge Graph:

Google Knowledge Graph 18/11/2013 www.rba.co.uk 26

Google Knowledge Graph:

Google Knowledge Graph 18/11/2013 www.rba.co.uk 27

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Facebook profile Google+ profile 18/11/2013 www.rba.co.uk 28

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18/11/2013 www.rba.co.uk 29 Bing Relaunches, Features New Social Sidebar : http://searchengineland.com/the-new-bing-microsoft-tries-again-with-search-meets-social-120728

'Social' can affect all types of web activity:

'Social' can affect all types of web activity 18/11/2013 www.rba.co.uk 30 Advertising based on Facebook friend's interests & work Details of Facebook friend's activity using Economist app Article "recommended" by a friend on Facebook.

Logged out of Facebook:

Logged out of Facebook 18/11/2013 www.rba.co.uk 31 Advertising now based on part of my search history (renewable energy) Am I being told off for not being logged in to Facebook?

The Independent newspaper:

The Independent newspaper 18/11/2013 www.rba.co.uk 32

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18/11/2013 www.rba.co.uk 33 Facebook Social Readers Are All Collapsing http://www.buzzfeed.com/jwherrman/facebook-social-readers-are-all-collapsing

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Signing in and sharing to gain access to data 18/11/2013 www.rba.co.uk 34

Allow local, personalisation and social?:

Allow local, personalisation and social? Not necessarily a bad thing Fantastic when you're on the move A different point of view But does bias results What I see on my screen is not what you'll see on yours Be aware of potential privacy issues regarding friends and contacts in social networks when providing results to your users and clients 18/11/2013 www.rba.co.uk 35

Really don't want it when searching?:

Really don't want it when searching? Log out of all search and social accounts Try a a search tool with less or no personalisation: DuckDuckGo , Yandex.com, Blekko , millionshort.com Chrome Incognito (still keeps location) Actively manage/delete search cookies 18/11/2013 www.rba.co.uk 36

Social, personal and the law collide - the "cookie law":

Social, personal and the law collide - the "cookie law" 18/11/2013 www.rba.co.uk 37 Cookies Regulations and the New EU Cookie Law - ICO http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx https://twitter.com/currybet/statuses/205637902296821761

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Mobile is here to stay and will increase Localisation, personalisation and socialisation are here to stay As part of search they can give an important, alternative point of view. Understand how they influence results, how to avoid their impact when necessary, but also how they can be used as part of a better search strategy. 18/11/2013 www.rba.co.uk 38

Thank you. Please share!:

Thank you. Please share! 18/11/2013 www.rba.co.uk 39

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