Slide 1:18 November 2008 Karen Blakeman www.rba.co.uk 1 Web 2 in the Public Sector Karen Blakeman RBA Information Services http://www.rba.co.uk/ blog: http://www.rba.co.uk/wordpress karen.blakeman@rba.co.uk Facebook: Karen Blakeman Twitter: karenblakeman Slideshare: http://www.slideshare.net/KarenBlakeman This work is licensed under a Creative Commons Attribution 3.0 License


What is Web 2.0 ? :What is Web 2.0 ? A concept not a product A way of thinking A way of working collaborative, social, sharing reusing and mixing data, mashups All sorts of technologies but…. .. don’t concentrate on the technologies – think about what you want to do with content and information Examples: blogs, RSS, wikis, Flickr, Facebook, MySpace, web based forums, email discussion lists, YouTube, Second Life…… 18 November 2008 Karen Blakeman www.rba.co.uk 2


Gartner hype curve :Gartner hype curve 18 November 2008 Karen Blakeman www.rba.co.uk 3 http://www.gartner.com/pages/story.php.id.8795.s.8.jsp


Blogs :Blogs Instead of or in addition to a printed, emailed or static web based newsletter Current awareness for staff, users, researchers and clients - “What’s new” publicising new services/products, encourage feedback via comments Marketing tool inside and outside of the organisation CPD – recording professional development and reflective practice Recording project development, discussions Comments or “suggestions” box Monitor blogs for information and competitor intelligence Alternative publishing medium 18 November 2008 Karen Blakeman www.rba.co.uk 4


Blogging librarians :Blogging librarians UK Library Blogs http://uklibraryblogs.pbwiki.com/ Blogorama in Internet Resources Newsletter: http://www.hw.ac.uk/libwww/irn/ LIS-Bloggers email discussion list http://www.jiscmail.ac.uk/lists/LIS-BLOGGERS.html British Librarian Bloggers | Google Groups http://groups.google.com/group/britlibblogs 18 November 2008 Karen Blakeman www.rba.co.uk 5


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Bracknell Forest Councilhttp://bfcwebdev.wordpress.com/ :Bracknell Forest Councilhttp://bfcwebdev.wordpress.com/ 18 November 2008 Karen Blakeman www.rba.co.uk 7


Blogs as sources of information :Blogs as sources of information Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector Look for the Blogroll of List of Links on a relevant blog Google Blogsearch http://www.google.com/blogsearch use advanced search to search within an individual blog Ask http://www.ask.com/ – Blogs and feeds Live Feeds search - http://search.live.com/feeds Blog search engines and directories http://www.technorati.com/ http://www.blogpulse.com/ 18 November 2008 Karen Blakeman www.rba.co.uk 8


Blogpulse Trends :18 November 2008 Karen Blakeman www.rba.co.uk 9 Blogpulse Trends Shows how often your search terms occur in postings – can compare up to three searches


Twitter :Twitter http://www.twitter.com/ Micro-blogging - 140 characters per ‘tweet’ What are people saying about you? Oh dear! 18 November 2008 Karen Blakeman www.rba.co.uk 10


Who is on Twitter? :Who is on Twitter? 18 November 2008 Karen Blakeman www.rba.co.uk 11


UK Government Twitterverse :UK Government Twitterverse http://davepress.net/2008/10/28/the-ukgovweb-twitterverse/ 18 November 2008 Karen Blakeman www.rba.co.uk 12


Searching Twitter and Tweets :Searching Twitter and Tweets How Companies Use Twitter to Bolster Their Brands - BusinessWeek http://www.businessweek.com/technology/content/sep2008/tc2008095_320491.htm Searching public tweets http://www.twitterment.com/ - not reliable or comprehensive http://www.tweetscan.com/ - not reliable or comprehensive Searching tags and hashtags e.g. #ili2008 http://search.twitter.com/ http://www.hashtags.org/ - was dead for several months http://www.twemes.com/ - delayed reporting on tweets but includes tagged Flickr photos and del.icio.us bookmarks 18 November 2008 Karen Blakeman www.rba.co.uk 13


Twemes – http://twemes.com/ :Twemes – http://twemes.com/ 18 November 2008 Karen Blakeman www.rba.co.uk 14


http://search.twitter.com/ :http://search.twitter.com/ 18 November 2008 Karen Blakeman www.rba.co.uk 15


Wikis :Wikis wiki-wiki – Hawaiian meaning quick First wiki was the WikiWikiWeb, Ward Cunningham 1995 A collaborative web application that allows users to easily add and edit content Can be used for developing documentation course content project management developing a conference programme and proceedings Helpdesk tool History keeps a record of the changes and different versions of the documents 18 November 2008 Karen Blakeman www.rba.co.uk 16


Conference proceedings :Conference proceedings Inspiring the iGeneration http://inspiringtheigeneration.wetpaint.com/ 18 November 2008 Karen Blakeman www.rba.co.uk 17


Helpdesk tool :Helpdesk tool “We are experimenting with a small scale wiki tool to help us with internal communication within a large Learner Support team. In an effort to cut down on e-mails and go some way towards 'centralising' and organising (mostly short term) information needed to serve students across a range of service points. The wiki is updated daily/hourly/as required with any information thought important to the team. We would be very interested to see if anyone is doing something similar and to hear what kind of results you are having”Paula Fitzpatrick Learner Support Team University of Northumbria 18 November 2008 Karen Blakeman www.rba.co.uk 18


RSS in Plain English :RSS in Plain English http://www.commoncraft.com/rss_plain_english or on http://www.youtube.com/watch?v=0klgLsSxGsU 18 November 2008 Karen Blakeman www.rba.co.uk 19


Share and move ‘stuff’ around :Share and move ‘stuff’ around From one application to another, one service to another, one site to another RSS APIs Widgets Gizmos Flakes ‘Stuff’ 18 November 2008 Karen Blakeman www.rba.co.uk 20


Pageflakes :Pageflakes http://www.pageflakes.com/ UKeiG http://www.pageflakes.com/ukeig1 East Lothian Libraries http://www.pageflakes.com/libraries0/17137920/ Dublin City Public Libraries http://www.pageflakes.com/dublincitypubliclibraries/ How to set up a Pageflakes page(s) http://davepress.net/screencasts/pageflakes.swf 18 November 2008 Karen Blakeman www.rba.co.uk 21


Pageflakes - UKeiGhttp://www.pageflakes.com/ukeig1 :Pageflakes - UKeiGhttp://www.pageflakes.com/ukeig1 18 November 2008 Karen Blakeman www.rba.co.uk 22


Pageflakes – Dublin City Librarieshttp://www.pageflakes.com/dublincitypubliclibraries/ :Pageflakes – Dublin City Librarieshttp://www.pageflakes.com/dublincitypubliclibraries/ 18 November 2008 Karen Blakeman www.rba.co.uk 23


Flickr :Flickr http://www.flickr.com/ Owned by Yahoo! Share photos with selected individuals or make public Put photos of your organisation’s events on Flickr promote your department, information centre, organisation direct journalists to your ‘album’ when they ask for photos to accompany articles about you make sure you tag and describe them organise into sets decide on copyright and Creative Commons licenses http://www.flickr.com/photos/warwickdistrictcouncil/ http://www.flickr.com/groups/bracknellforest/ 18 November 2008 Karen Blakeman www.rba.co.uk 24


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Slideshare, authorSTREAM :Slideshare, authorSTREAM Share presentations Include an accompanying commentary Keep private, share with selected people, or make public Slideshare does not keep animations and embedded links, authorSTREAM does Slideshare http://www.slideshare.net/ authorSTREAM (can also convert to iPod and video for YouTube) http://www.authorstream.com/ Embed Slideshare and authorSTREAM in your blog, web site, Facebook profile, start page …….. 18 November 2008 Karen Blakeman www.rba.co.uk 26


Slideshare :Slideshare 18 November 2008 Karen Blakeman www.rba.co.uk 27 Identify a relevant presentation and Slideshare will try and find similar types of presentation


YouTube :YouTube http://www.youtube.com/ Owned by Google Videos of varying content and quality news broadcasts ‘how to’ videos, ‘fan’ videos, corporate broadcasts promo’s, advertising campaigns The Queen has a YouTube channel! http://www.youtube.com/user/TheRoyalChannel Can be simple, short demos, “how to” presentations or information on your services e.g. Birmingham BestforBusiness http://www.youtube.com/watch?v=XXs1scj9Xx4 Embed YouTube videos in your blog, Facebook page, start page, web site etc. 18 November 2008 Karen Blakeman www.rba.co.uk 28


BestforBusiness Birmingham :BestforBusiness Birmingham 18 November 2008 Karen Blakeman www.rba.co.uk 29 http://www.youtube.com/watch?v=XXs1scj9Xx4


Promos for events :Promos for events Embed in: Facebook web site blog start pages etc. etc. 18 November 2008 Karen Blakeman www.rba.co.uk 30


Facebook.com – Bracknell Forest Council :Facebook.com – Bracknell Forest Council http://www.facebook.com/pages/Bracknell-Forest-Council/29278413041?ref=ts 18 November 2008 Karen Blakeman www.rba.co.uk 31


Bracknell Forest Council -xpresionz :Bracknell Forest Council -xpresionz 18 November 2008 Karen Blakeman www.rba.co.uk 32


Second Life - ? :Second Life - ? 18 November 2008 Karen Blakeman www.rba.co.uk 33


And finally….. to encourage you in your Web 2 endeavours, a short motivational video :And finally….. to encourage you in your Web 2 endeavours, a short motivational video 18 November 2008 Karen Blakeman www.rba.co.uk 34 http://www.youtube.com/watch?v=I6IQ_FOCE6I