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Elements of Job Design : Elements of Job Design Task Analysis Worker Analysis Environmental Analysis Task Analysis : Task Analysis Determines What tasks will be done How each task will be done How the tasks fit together to form a job Worker Analysis : Worker Analysis Determines Capabilities the worker must possess Responsibilities the worker will have Environmental Analysis : Environmental Analysis Used to analyze physical environment including: Location Lighting Temperature Noise Ventilation Five Core Job Characteristics : Five Core Job Characteristics Skill Variety Task Identity Task Significance Autonomy Job Feedback Approaches to Job Design : Approaches to Job Design Scientific Management Behavioral Approach Job Enlargement Job Enrichment Job Rotation Social Technical System Scientific Management : Scientific Management Advantages of specialization Simplifies training High Productivity Low wage costs Disadvantages of specialization Difficult to motivate quality Worker dissatisfaction Job Enlargement : Job Enlargement Advantages Increase scope Disadvantages No challenge Job Enrichment : Job Enrichment Advantages Lower Staff turnover Less absenteeism Job Rotation : Job Rotation Advantages Reduces Boredom Broadens experiences Gives broad understanding Job Rotation continued : Job Rotation continued Disadvantages Increased training costs Reduced productivity Demotivates specialists Social Technical System : Social Technical System Job should be reasonably demanding Employee should be able to continue learning on the job Employees need recognition in work place Employees need to relate what they produce to their social life Tools of Job Design : Tools of Job Design Process Flowchart Motion Study Work measurement Stopwatch time study Standard elemental times Work Sampling Learning Curve Process Flow Chart Exercise : Process Flow Chart Exercise Divide into groups of 3 or 4 Make a flow chart for the following process Process Flow Chart Exercise : Process Flow Chart Exercise QuickCopy Store does copying jobs for walk-in customers. When a customer comes in with a copy job, a desk operator fills out a work order (name, number of copies, quality of paper, and so on) and places it in a box. An operator subsequently picks up the job, makes the copies, and returns the completed job to the cashier, where the job transaction is completed. (Russell and Taylor, Operations Management) Answer : Answer Current Trends in Job Design : Current Trends in Job Design Flextime Compressed Workweek Job Sharing Telecommuting Summary : Summary Job design can help your firm find the most efficient way to operate Job design can improve the quality of work life and satisfaction for your employees. This leads to a smoother running, more profitable business Bibliography : Bibliography Russell, Roberta S. and Bernard W. Taylor. Operations Management. Prentice Hall, Inc., 2000. Chapter 6-Job Design. Internet http://www.pittstate.edu/mgmkt/chapter6spol.html. 3/7/2001 Job Design and Motivation. Internet http://www.shef.ac.uk/uni/companies/msmu/jobdesignmotivation.htm. 12/4/1998 Bibliography continued : Bibliography continued Job Design and Work Arrangements. Internet. http://mars.wnec.edu/~achelte/grad7outline.htm. You do not have the permission to view this presentation. In order to view it, please contact the author of the presentation.