ITMGMT 500 Team Presentation

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Team Presentation ITMGMT 500 Jim Flanagan Leyla Ghassemi Chitalu Mwila

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Agenda Problem Statement Problem Discussion Software Selection Criteria Suite Selection Options Selected Solution Cost Impact to IT Roll out Schedule Summary and Conclusion Q&A

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Problem Statement A project in the IT department will require a great deal of communication amongst the team. Team members work at a distance from each other and have many conflicting time obligations outside of work. A proposal comprised of a suite of tools that will enable more efficient communication, and collaboration will be presented as a technology solution.

Problem Discussion : 

Problem Discussion Key Elements Remote Team Members Communication and Collaboration Technology Solution   4 Types of Communication: Face-to-face in real time Ad hoc in real time  Online collaboration Document control

Face-to-Face in real time : 

Face-to-Face in real time Characteristics: Visual, enables user to see each other Conference, as well as one-to-one Shared desktop or whiteboard Ability to host voice only participants   Benefits: Feeling of teamship and intimacy Ability to see body language and expression Good for sharing important information   Solution: Video conferencing

Ad Hoc in real time : 

Ad Hoc in real time Characteristics: Information chat like experience Integrated into work environment Text and/or voice   Benefits: Still real time communication No need for long distance phone calls Immediacy of information Can interact without disrupting work   Solution: Instant messaging

Online Collaboration : 

Online Collaboration Characteristics: Allows exchange of information at any hour Exchanges are long running (days) Usually around a single topic or thread Text based   Benefits: Parties do not need to be co-present Allows time for thought and reflection Recorded information, good for knowledgebase   Solution: Online discussion forum

Document Control : 

Document Control Characteristics: Repository of critical data and resources Durable data storage capability Multi-user, allows sharing of resources Versioned   Benefits: Allows more than one user simultaneous access Allows for disaster recovery Allows for multiple versions of the same resource   Solution: Version control system

Selection Criteria : 

Selection Criteria Initial and recurring cost of software Cost of required hardware IT cost/burden Functionality towards requirements Security Privacy Ease of use Availability and quality of support Viability of vendor

Suite Selection Options : 

Suite Selection Options Option 1 Single vendor   Option 2 Open source   Option 3 Web based

Option 1: Single Vendor Solution : 

Option 1: Single Vendor Solution Single source for the entire solution Supported software Regular updates Full documentation Likely to cost more

Option 1 (cont.): Microsoft : 

Option 1 (cont.): Microsoft Pulses   Reputable company Reliable product support team Offers variety of software programs Good support for mobile applications Integrated product offerings   Deltas   Cost for some of the software programs Security and licensing restrictions

Option2: Open Source Solution : 

Option2: Open Source Solution GPL compliant Fully deployable on own hardware Good level of community support Reasonably well documented Compatible with existing IT infrastructure  Not beta!

Option 2 (cont.): Various Vendors : 

Option 2 (cont.): Various Vendors Pluses Free GPL licensed Self-hosted services means no public access Large base of public support    Deltas No vendor support Requires larger/smarter IT department Documentation can be lacking Typically require other software such as Apache, Java, or PHP

Option 3: Web Based Solution : 

Option 3: Web Based Solution Fully online presence Online storage Prefer single source, integrated solution Secure Private Compatible with desktop software tools Multiple browser support

Option 3 (cont.): Google : 

Option 3 (cont.): Google Pluses Free Stable company Pure online presence Available anywhere Highly functional   Deltas Privacy concerns for sensitive data Sensitive to outages Many "beta" offerings Moving target, constantly adding functionality

Selected Solution : 

Selected Solution Single Vendor - Microsoft Reasonable cost Good support Standards based Wide acceptance Update/Migration path Well documented Professional training available

Instant Messaging : 

Instant Messaging Microsoft Windows Live Messenger   Web cam video Send instant messages Ability to host a group chat Send messages to a team Online communicator in real time File transfers VoIP chat Video chat Free

Video Conferencing : 

Video Conferencing Microsoft Office Communication Server   Online meeting space Voice Desktop sharing Can host many people Multiple presenters Collaborate or edit documents with a team $699 for server - $31 per user

Online Collaboration : 

Online Collaboration Microsoft SharePoint   Online discussion forum Store and edit shared documents Integrated with other Microsoft applications Enterprise search Customized departmental sites Accessible from a browser Servers start at $4,424

Document Control : 

Document Control Microsoft Sharepoint   Integrated platform that is used as a centralized report center to host reports, spreadsheets,and other documents Track and control documents Store and organize business documents Indicates the date of last modification and user that modified the document Documents can be accessed throughout the organization Servers start at $4,424

Impact to IT : 

Impact to IT Support Free online support Paid premier support available Training Paid training available Rack space 4 x 2U servers with RAID Deployment Built in tools (MMC) Upgrading Automatic updates Full version available at discount

Costs : 

Costs

Roll Out Schedule : 

Roll Out Schedule Phase I - Q4 2009 Office Communication Server   Phase 2 - Q1 2010 SharePoint

Summary and Conclusion : 

Summary and Conclusion Our selection: Microsoft Office Server Instant Messaging Video Conferencing Microsoft SharePoint Online Collaboration Document Control   Solution addresses all modes of communication Reasonable cost Ease of use Minimal impact to IT

Q&A : 

Q&A Thank you!