Organization Behavior_Chapter_3

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Welcome to Our Presentation Session 3 rd Batch, Department of Finance Group No: 11

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Organization Behavior Presentation on Attitudes And job satisfaction Presented By Finance Interface-l 3 rd Batch Department of Finance

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Serial Name Roll No. 01. MD. Mazharul Islam 091541 02. Kadizatuz Zohara 091526 03. Mahfuza Khatun 091562 Introduction to Group Members 3 rd Batch, Department of Finance

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Attitudes MD. MAZHARUL ISLAM. Roll No. 091541

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Any incompatibility between two or more attitudes or between behavior and attitudes. Individuals seek to reduce this gap, or “dissonance” Cognitive Dissonance Desire to reduce dissonance depends on MD. MAZHARUL ISLAM. Roll No. 091541

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Moderating Variables Importance of the attitude Specificity of the attitude Accessibility of the attitude Social pressures on the individual Direct experience with the attitude Measuring the A-B Relationship Recent research indicates that attitudes (A) significantly predict behaviors (B) when moderating variables are taken into account. A B MD. MAZHARUL ISLAM. Roll No. 091541

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Self-Perception Theory Attitudes are used after the fact to make sense out of an action that has already occurred. And, B A ! MD. MAZHARUL ISLAM. Roll No. 091541

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Types of Attitudes Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job. Job Involvement Identifying with the job, actively participating in it, and considering performance important to self-worth. KHADIZATUZ ZOHARA. Roll No. 091526

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Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization (Affective, Normative, and Continuance Commitment) Perceived Organizational Support (POS) Degree to which employees feel the organization cares about their well-being . Employee Engagement An individual’s involvement with, satisfaction with, and enthusiasm for the organization. Types of Attitudes (Cont’d) KHADIZATUZ ZOHARA. Roll No. 091526

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Job Satisfaction Measuring Job Satisfaction Single global rating Summation score How Satisfied Are People in Their Jobs? In general, people are satisfied with their jobs. Depends on facets of satisfaction—tend to be less satisfied with pay and promotion opportunities. KHADIZATUZ ZOHARA. Roll No. 091526

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Causes of Job Satisfaction Pay only influences Job Satisfaction to a point After about $40,000 a year, there is no relationship between amount of pay and job satisfaction. Personality can influence job satisfaction Negative people are usually not satisfied with their jobs. KHADIZATUZ ZOHARA. Roll No. 091526

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How Employees Can Express Dissatisfaction Mahfuza Khatun Roll No. 091562

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Satisfaction and Productivity Satisfied workers are more productive AND more productive workers are more satisfied! Worker productivity is higher in organizations with more satisfied workers. Satisfaction and Absenteeism Satisfied employees have fewer avoidable absences. Satisfaction and Turnover Satisfied employees are less likely to quit. Organizations take actions to retain high performers and to weed out lower performers. The Effect of Job Satisfaction on Employee Performance Mahfuza Khatun Roll No. 091562

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Satisfaction and OCBs Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job. Satisfaction and Customer Satisfaction Satisfied workers provide better customer service The Effect of Job Satisfaction on Employee Performance Cont’d Mahfuza Khatun Roll No. 091562

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Satisfied employees increase customer satisfaction because: They are more friendly, upbeat, and responsive. They are less likely to turnover, which helps build long-term customer relationships. They are experienced. Dissatisfied customers increase employee job dissatisfaction. The Effect of Job Satisfaction on Employee Performance Cont’d Mahfuza Khatun Roll No. 091562

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THANK YOU ALL FOR BEING WITH US

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Any