Niagra Technologies

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The Comprehensive Call Center Solution Provider Call Center solution Corporate PBX solution Call Center Networking Computer Products Sale Call Center Process Outsourcing Niagra Technologies

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Niagra Technologies Niagra Technologies Founded in 2008 in the capital city Dhaka, is one of the pioneer comprehensive call center solution providers in Bangladesh. it has been jointly established by a retired Air Force general, retired Chief Engineer BWDB, and a Computer Engineer. Our Niagra Technologies call center services cover the entire spectrum of customer support and telemarketing needs of enterprises. We provide call center solutions that are specific to your computer needs. Niagra Technologies offers the perfect blend of technology and touch of human element using diversified channels of communication marked with creativity 24x7 Customer Support

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Niagra Technologies Our Achievements. Soon after establishment, we hired a highly experienced foreign Operation Manager to train our own executives and run our Call Center efficiently. He has also been imparting training to executives of other Call Centers. We have also mastered supports from a reputed Indian, Russian & Singapore software company and call center service provider. We are the local partner of an Indian company who provides us Software solution (Indian Asterisk), Audio-codes, Audio card DSP and special noise-cancellation Head-sets. . We have developed special business relations with IBM, CISCO, RAXXES , AC, NCHS, for the supply of computer and networking hardware's and accessories. So far we have helped to establish the following call centers by providing them Software solutions, Hardware's, Networking and Training to executives: 24x7 Customer Support

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Our setup Niagra Technologies 1. KHAN INFOTECH LTD ( 24 seats) 2. TIMES ASL CALL CENTER ( 45 seats) 3. EVA TELE-COMMUNICATION ( 24 seats ) 4. A 2 Z BPO ( 10 seats) 5. IJ CORPORATION (CTG) (24 seats) AND Setup Running Now 1. Orbit Enterprise (CTG ) 25 seats 2. NP Technologies 12 seats 24x7 Customer Support

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Niagra Technologies What is Asterisk? We are use Asterisk base Call center software. Asterisk is revolutionary, reliable, scalable, open source, FREE software that makes possible powerful enterprise telephone systems. 2. It is in use world-wide, reliably supporting small and large enterprises, with thousands, even tens of thousands, of users. 3. An Asterisk system is far less expensive than any proprietary telephone system you might consider, and it does much more than legacy telephone systems 24x7 Customer Support

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What can Asterisk do for my business? Niagra Technologies # With Asterisk, you can: place calls to and from the telephone company, as if you had an ordinary land line. easily connect standard analog telephones to your Asterisk system, with inexpensive adaptors or gateways. Handsets from many legacy PBX systems, for example Nortel, can be reused place voice calls over a local area network, or over the Internet. Calls on a LAN or the Internet use IP, the Internet Protocol. This is VoIP, Voice over IP. place calls between different offices, different floors, different buildings, different cities, or different countries. Any authorized user can place calls through your Asterisk system. 24x7 Customer Support

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Niagra Technologies 7. Asterisk turns a PC with minimal hardware requirements into a robust PBX system. 8. Asterisk can be used with VoIP providers or with traditional exchange carriers by use of FXO interfaced VoIP equipment, or digital telephone lines. 9. Asterisk is compatible with a wide range of VoIP hardware accessories for use with both POTS and digital T1 voice lines. 10. Asterisk connects any telephone, telephone line, specialized telephony circuit or VoIP interface to any other interface or service through Asterisk Applications. 11. Asterisk is the middleware between the telephony interfaces and the application themselves. Difference with Asterisk 24x7 Customer Support

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Niagra Technologies Asterisk Supported Protocols # Asterisk supports a wide range of VoIP standards and equipment.   # Asterisk is compatible with the following call setup / signaling protocols: IAX [IAX2] (Inter-Asterisk Exchange) - Asterisk SIP (Session Initiation Protocol)  - IETF H.323 - ITU standard MGCP (Media Gateway Control Protocol) – IETF SCCP (Skinny Client Control Protocol) - Cisco Asterisk Codec's G.711 - ulaw Used frequently in the US G.711 - alaw Used frequently in Europe 24x7 Customer Support

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Core Asterisk Features Niagra Technologies # Voice Mail # Conference rooms Core Asterisk Features – contd ACD Multipath call answer race monitoring Caller ID Call Waiting w/Caller ID Three-Way Calling Other Features in Asterisk include Dynamic Call Forwarding, Follow me Call Forwarding, On-Screen Menu System Blacklists Blind Transfer Call Forward on Busy Call Forward on No Answer Call Forward Variable Call Monitoring Call Parking Call Queuing (for call-centre Call Recording (all calls or selective calls) 24x7 Customer Support

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Niagra Technologies 12. Call Retrieval 13. Call Snooping 14. Call Transfer 15. Call Waiting 16. Caller ID (may need to be enabled by your carrier) 17. Caller ID Blocking (may need to be 18. enabled by your carrier) 19. Caller ID on Call Waiting (may need to be enabled by your carrier) 20. Conference Bridging (you will need sufficient number of lines to manage conference calls) 21. Database Store / Retrieve 22. Direct Inward System Access 23. Distinctive Ring 24. Do Not Disturb Core Asterisk Features – contd Local and Remote Call Agents Music On Hold (Music on messages is available, at additional cost) Music On Transfer Flexible Mp3-based System Random or Linear Play Volume Control Remote Call Pickup Remote Office Support Roaming Extensions Supervised Transfer Voicemail VoIP Gateways Time and Date 24x7 Customer Support

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The Asterisk Dial plan Directs routing of all calls through Asterisk Composed of extension contexts Contexts are groups of extensions Contexts can include one another Each step in the Dial Plan is an application Each step is assigned a priority sequence Extension Contexts Group of extension Extensions may exist in more than one context Contexts can include other contexts External switches may augment dial plan IAX switch can pull dial plan from another IAX host My SQL can pull dial plan from a Database Niagra Technologies 24x7 Customer Support

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Use of Extension Contexts Creative use of contexts can be used for: Security Voice Menus Authenticated services PABX Multi-hosting Callback Services Daytime/Nighttime modes Speed Dials Call Forwards Direct Inward System Acc Niagra Technologies How can Your business benefit from using Asterisk Extreme Cost reduction Full control of your phone system Rapid and easy development environment Rich, board feature base Highly customizable Deploy dynamic content via a telephone Powerful and flexible dial plan Integration with applications such as CRM 24x7 Customer Support

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Niagra Technologies International Call Center Diagram TELE ! TELE 2 TELE 3 24 port Audio Codes MP-124 FXs CPE will be provided by IP Bandwidth provider CPE Provided by the service provider 24 ports CISCO 2960 Switch Net Gear W G54 Router with Noting Backup VSAT Link Provided by the service provider Proposed IP Bandwidth will be Provided by the provider Voice communication between agents and foreign clients by TDM circuit provider Voice communication between agents and foreign clients by TDM circuit provider IBM X-3500 Server 24x7 Customer Support

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Niagra Technologies Advantages Server can scale up to 10000 calls per day with simultaneous calls of 120. One box solutions reducing the space utilization at the data center Agents can be in SIP so not a requirement of having additional Telephonic Resources on the server. The call routing can be done in various ways depending on the customer and the time taken for the change will be minimum. 24x7 Customer Support

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Niagra Technologies Dialer features Inbound, Outbound and Blended call handling Outbound agent-controlled, broadcast and predictive dialing Full USA FTC-compliance capability Web-based agent and administrative interface Ability to have agents operate remotely Integrated call recording Three-Way calling within the agent application Scheduled Callbacks: Agent-Only and Anyone Scalable to hundreds of seats Ability to use standard Telco lines and VOIP trunks Ability for an agent to call clients in succession from a database through a web-client Ability to display a script for the agent to read with fields like name, address, etc. filled-in Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predicatively in a campaign with an adaptive dialing algorithm 24x7 Customer Support

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Niagra Technologies Dialer features Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server Ability to open a custom web page with user data from the call, per campaign Ability to autodial campaigns to start with a simple IVR then direct to agent Ability to broadcast dial to customers with a pre-recorded message Ability to park the customer with custom music per campaign Ability to send a dropped call to a voicemail box per campaign if no agent is available Ability to set outbound Caller ID per campaign Ability to take inbound calls grabbing Caller ID Ability to function as an ACD for inbound and frontier/closer verification calls Ability to have an agent take both inbound and outbound calls in one session(blended) 24x7 Customer Support

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Niagra Technologies Ability to start and stop recording an agent's calls at any time Ability to automatically record all calls Ability to manually or automatically call up to two other customer numbers for the same lead Automatically dial unlimited numbers per customer until you get an answer Ability to schedule a callback with a customer as either any-agent or agent-specific Ability in Manual dial mode to preview leads before dialing Ability for agents to be logged in remotely anywhere with just a phone and a web browser Faster hang-up and dispose toning of calls with one key press (Hotkeys) Definable Agent Wrap-up-time per campaign Ability to add custom call dispositions per campaign Ability to use custom database queries in campaign dialing Recycling of specified status calls at a specified interval without resetting a list Dialer features 24x7 Customer Support

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Niagra Technologies Dialing with custom Time Zone restrictions including per state and per day-of-the-week Dialing with Answering Machine Detection, also playing a message for AM calls Multiple campaigns and lead-lists are possible Option of a drop timer with safe-harbor message for FTC compliance Variable drop call percentage when dialing predicatively for FTC compliance Internal DNC list can optionally be activated per campaign All calls are logged and statuses of calls are logged as well as agent time breakdowns Load Balancing of call across multiple inbound or outbound Asterisk servers is possible Agent phone login balancing and failover across multiple Vici Dial servers Several real-time and summary reports available Dialer features 24x7 Customer Support

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Niagra Technologies Real-time campaign display screens 3rd party conferencing(with DTMF macros and number presets) 3rd party blind call transfer 3rd party conferencing with agent drop-off Custom Music-On-Hold and agent alert sound for inbound calls Estimated hold time, place in line, overflow queues and several other inbound-only features Skills-based ranking and call routing per inbound group(queues) and campaign Queue Prioritization per campaign and inbound group Single agent call queuing Ability to set user levels and permissions for certain features and campaigns Ability for managers to listen-in on agent conversations Ability for managers to enter conversations with agents and customers Ability for agents to select a Pause Code when they are not active Dialer features 24x7 Customer Support

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Niagra Technologies Ability for agents to control volume levels and mute themselves Agent shift enforcement by day and time, defined per user group Full Queue Metrics-compatible call logging, inbound and outbound Several Vtier integration features: user-sync, account-sync, data interconnection Full integration with Sonoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD) Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen Lead import web-based API Web-based data export utilities Separate Time-clock application to track user work time Web-based administration DID, phone and carrier trunk provisioning through the web interface Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian and Dutch. Dialer features 24x7 Customer Support

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Niagra Technologies Recommended hardware details are attached with this offer below 24x7 Customer Support

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Niagra Technologies Total financial offer for 20 seated call center (Software & Hardware) Total Taka – Eighteen Lac Three Thousand Only 24x7 Customer Support

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Within 30 days after getting confirmation from Client. But client has to ensure setup pre-requisite before commissioning the Asterisk by Niagra Technologies. Govt. VAT and TAX: Price offered is exclusive of all VAT and TAX. NT will import item 5 & 7 from India. Client shall clear items from Airport by paying customs duty and other formalities. Payment Terms: 80% as advance with the work order (Cash or Cheque) Rest 20% has to pay after completing the Installation, Testing and Training of the Indian Asterisk. Installation Our partner company will be here directly to install software at client end and Niagra will arrange for the travel and accommodation for the partner company experts. Training Niagra Technologies will undertake to provide a free training to client’s network administrator and others related personnel to familiarize him/her with the Asterisk solution during the installation. Warranty Server shall cover 3 years warranty. Switch, router and gateway shall cover 1-year warranty. Headsets shall cover 3 months standard warranty. Niagra offers 24x7 supports for one year from the date of installation of the Asterisk. After One year client has to pay 15% of Total software price as AMC (Annual Maintenance contract) fees. Commissioning time: Niagra Technologies 24x7 Customer Support

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Niagra Technologies 24x7 Customer Support Our Partner

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Niagra Technologies CONTACT US Niagra Technologies The Comprehensive Call Center Solution Provider House # 347(3rd Floor), Road # 5(East), Baridhara DOHS -Dhaka-1206 BANGLADESH Omor Faruk Managing Director & Marketing Head E-mail ID- jonfaruk@yahoo.com or farukomr@gmail.com Skype id – jonfaruk Mob-No +8801727152351