Customer Service

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WELCOME TO THE CITY OF LEESBURG

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We appreciate the opportunity to provide your utilities, and we welcome your comments, questions, or suggestions.

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Our Customer Service staff is committed to providing the best possible service to every customer, all of the time.

Operating Hours: : 

Operating Hours: Monday – Friday 8:00 a.m.- 4:30 p.m. Closed Saturday & Sunday

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For residential or transfer of utility services, please take a clipboard and fill out an application. If you need an application for a commercial property, please ask a Customer Service representative. Your wait time could be up to 30 minutes.

For new or transferring utility service, you must have the following: : 

For new or transferring utility service, you must have the following: VALID PICTURE I.D. SOCIAL SECURITY CARD RENTAL/LEASE AGREEMENT OR PURCHASE AGREEMENT

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We require any account in “collection status” to be paid in full – cash only.

FEES FOR NEW AND/OR TRANSFER OF SERVICE: : 

FEES FOR NEW AND/OR TRANSFER OF SERVICE: APPLICATION/CREDIT CHECK FEE $5.00 MINIMUM UP FRONT DEPOSIT $350.00 CREDIT SCORE DEPOSIT AMOUNT: 685 and above 1.5x monthly average 684 - 550 2.0x monthly average 549 or less 2.5x monthly average No credit score 2.0x monthly average ** monthly average is based on the last 12 months of occupancy at the location**

Service Deposit PolicIES: : 

Service Deposit PolicIES:

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The deposit is not transferable to another person.

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The City of Leesburg holds utility service deposits for as long as the service is active.

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Deposits accrue interest that is credited to the utility bill annually.

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Once the final bill is processed, the service deposit and all remaining interest are credited to the balance.

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The customer will receive a full refund of any excess service deposit or interest remaining after the final bill is satisfied.

RESIDENTIAL FEES: : 

RESIDENTIAL FEES: Transfer or connection fees will be added to your first bill at the new location. Regular Fee: $25.00 for each metered service Overtime Fee: $55.00 for first metered service $20.00 for each additional metered service

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OTHER FEES: METER TAMPER: $275.00 METER REREAD: $50.00 (if original reading was correct) METER ACCESS FEE: $25.00 RETURNED CHECK FEE: $25.00 METER TESTING DEPOSIT: $100.00 (if meter test confirms accuracy) GAS SERVICE TRIP CHARGE: $35.00 FURNACE PILOT RELIGHTING FEE: $15.00 METER INSTALLATION FEE: VARIES BASIC CUSTOMER CHARGE (PER UTILITY): VARIES

DO YOU LIKE CONVENIENCE? : 

DO YOU LIKE CONVENIENCE? Would you like to receive your bill through e-mail? We have E-NOTIFICATION. No more worrying about your bills being lost or getting to you late.

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We also have EZ PAY , which automatically deducts the bill from your checking account on the due date. No more late payments or penalties.

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Utility payments can be made either over the phone (Visa, MasterCard or Discover) or at the cashier windows using (Visa, MasterCard, Discover, cash or check with a photo ID).

Meter Access Notice: : 

Meter Access Notice: As a condition of service, a utility customer must allow unhindered, unobstructed access to look at, repair or remove meters and service lines whenever necessary.

Meter Access Notice : 

Meter Access Notice Meter readers will manually check all meters during the month of March to verify their accuracy and condition.

Meter Access Notice : 

Meter Access Notice Please make sure that our meter readers and technicians have safe access to your meters and restrain any aggressive pets.

Billing and Payment Schedule: : 

Billing and Payment Schedule:

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Monthly bills are generated approximately one week after meters are read.

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Payment is due within 20 days of the bill date. After that period, a 5% late penalty will be assessed and appear on the next month’s bill.

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Utility bills left unpaid more than ten days after the original due date will be subject to disconnection for non-payment.

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All delinquent charges and reconnection fees must be paid before disconnected service will be restored.

LAWN WATERING RESTRICTIONS: : 

LAWN WATERING RESTRICTIONS:

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Homes with odd numbered addresses can use irrigation systems to water lawns only on Wednesdays and Saturdays.

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Homes with even numbered addresses can water only on Thursdays and Sundays.

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All lawn watering is prohibited between 10 a.m. and 4 p.m. daily. For more information, call 352-728-9835.

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The City of Leesburg encourages you to save energy and to save on your utility bill.

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Set your thermostat at the highest comfortable setting. The recommended A/C setting is 78-82 degrees. There may be a savings of 6-8 % on your cooling cost for each degree above 78.

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Remember to change your A/C filter once a Month.

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The recommended heat setting is 68-72 degrees.

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Minimize your hot water use, and set the water heater thermostat at 120 degrees.

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Summertime means sweltering temperatures. As you adjust your thermostat, remember that increased power use results in higher utility bills.

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For more energy saving tips, ask one of our customer service specialists, or click on the energy saving link on our website at www.leesburgflorida.gov.